Exact model-family answer directory
ADT Keypad, Keychain Remote and Yale Assure Lock 2 troubleshooting
ADT Keypad, Keychain Remote and Yale Assure Lock 2 (SKP5R0-01): the wall panel; what owners run into; how to approach a fault; reading the display; codes and users; silencing and testing, and a fix for each symptom below.
- The wall panelThe ADT keypad is the wall panel that arms and disarms the system, accepts codes and shows what each zone is doing. It is the place to read any trouble message before you decide what to fix.
ADT Keypad, Keychain Remote and Yale Assure Lock 2 has power or battery problems
Open record ADT · offlineADT Keypad, Keychain Remote and Yale Assure Lock 2 is offline or unavailable
Open record ADT · notificationsADT Keypad, Keychain Remote and Yale Assure Lock 2 notifications are late, missing or excessive
Open record ADT · routineADT Keypad, Keychain Remote and Yale Assure Lock 2 routine, schedule or automation is not running
Open record ADT · shared accessADT Keypad, Keychain Remote and Yale Assure Lock 2 shared users or family members cannot control it
Open record ADT · wrong readingADT Keypad, Keychain Remote and Yale Assure Lock 2 shows the wrong time, state or sensor reading
Open record ADT · setupADT Keypad, Keychain Remote and Yale Assure Lock 2 will not complete setup or pairing
Open record ADT · factory resetADT Keypad, Keychain Remote and Yale Assure Lock 2 will not reset or needs to be reset safely
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- SKP5R0-01; also Yale Assure Lock 2 / Lock 2 Touch (Yale Assure Lock 2 or Lock 2 Touch (no separate model number — the interior mounting plate label and the fingerprint reader distinguish the Touch variant))
- Not applicable to this hardware
- This ADT Keypad, Keychain Remote and Yale Assure Lock 2 does not have the hardware for: will not stay connected to Wi-Fi; does not respond to voice control; video is blurry, dark, frozen or delayed; misses motion or records too many events; will not connect through Matter, HomeKit or another platform; firmware update is stuck or failed.
Published specification
What is true of this model and changes how you fix it
- What it isA secondary in-home controller (model SKP5R0-01) for arming and disarming without going to the Base, best placed near an entry point and in a different room from the Base. It also has a panic-alarm trigger.
- PowerRuns on a lithium-ion backup battery, not the CR123A/CR2 primary cells the sensors use — ADT ships a dedicated battery-replacement procedure for it that does not apply to any other ADT Blu device.
- MountingShips with an attached stand for desk/tabletop use, with an optional wall-mount bracket and screws. A included Release Key is required to remove it from either mount — ADT tells owners to keep it for future removal.
- What owners run intoReports include a keypad that is unresponsive, a low-battery message, a display that shows trouble for a sensor and an arming code that stops working.
- How to approach a faultCheck the message on the display, replace any batteries it names and ask the installer for code changes.
- Reading the displayA trouble message names a zone or device, such as a low battery or a lost sensor. Write down the exact words and the zone number, since the monitoring company and the installer ask for them.
- Codes and usersThe master user can add and change codes. Give each person their own code so that the history shows who armed or disarmed, and remove codes for people who have left.
- Silencing and testingSilencing a trouble beep does not fix the cause. Test the system monthly in test mode, telling the monitoring company first.
- Also coveredYale Assure Lock 2 / Lock 2 Touch, batteries (from ADT and Yale): Four AA alkaline batteries, up to about six months in average use, with a 9V backup terminal. The keypad gear icon goes amber for low battery, then red.
- Also coveredYale Assure Lock 2 / Lock 2 Touch, codes and finishes: Up to 250 unique entry codes, opening by keypad or phone, in Black Suede and Satin Nickel finishes.
Where these figures were read. help.adt.com/article/blu-adt-keypad ("ADT Blu- Keypad SKP5R0-01")
Manufacturer support for this product line. ADT Support — ADT Blu- Keypad SKP5R0-01. ADT's own overview and setup article for the ADT Keypad — a secondary in-home controller with a lithium-ion backup battery, not the Base itself.
Also read for this model. SafeWise — ADT troubleshooting guide; ADT Help — Yale Assure Lock 2/Yale Assure Lock 2 Touch; ADT — Yale Assure Lock 2 (smart lock).
Exact questions
Questions that only have an answer for the ADT Keypad, Keychain Remote and Yale Assure Lock 2
Does the Keypad use the same battery as the door sensors?+
No. ADT documents a lithium-ion backup battery specific to the Keypad (model SKP5R0-01), with its own replacement article — the sensors and detectors use CR123A or CR2 cells instead.
Do I need a special tool to take the Keypad off its mount?+
Yes — ADT ships a Release Key in the box specifically for removing the Keypad from its desk stand or wall bracket, and tells owners to keep it rather than the box.
What does a trouble message mean?+
A sensor or the keypad itself needs attention.
Who changes the codes?+
The master user or the installer.
Who can change codes?+
The master user.
Does silencing a beep fix the problem?+
No.