ADT resets keypads, fobs and locks by removing and re-adding them. In the ADT+ app choose the menu, Devices, select the device, Remove Device and confirm, then add it again; the remove and add article explains that a device reset while paired must be removed from the account and set up as new. For a Z-Wave lock, remove it with exclusion mode: Devices, select the device, Remove, and follow the manufacturer's steps;
The checks in more detail
if the device is unavailable use failed device removal or General Exclusion in the Base's Advanced Settings. The Yale lock article covers its programming code and removing user codes: press the Passage button until the number 1 and the Gear icon light, enter the programming code and the Gear icon, press 2 then the Gear icon, press 3 then the Gear icon, enter the code to remove and press the Gear icon,
or enter 00 to remove all user codes, which does not remove the programming code, then press the check to exit. Note codes before removing. The Keypad can be removed with its Release Key for service. After resetting, test in Test Mode and keep a physical key for the lock. If a device will not re-add, contact ADT chat. Photograph your lock codes list before removing anything and keep it private.
After a reset give the device a moment before adding it. Avoid resetting when you cannot open the door another way. Removing all user codes with 00 leaves the programming code, so if you also need to change that, follow ADT's steps to create a new one. Test the lock from inside and outside after re-adding, with the door open first, so you are never locked out during a check.
Differential
Likely causes of “ADT Keypad, Keychain Remote and Yale Assure Lock 2 will not reset”, and how to tell them apart
- 1
A stuck device
What separates it A device will not reconnect to the Base after it was moved or had its battery changed
How to confirm Remove the device in the app and add it again as a new device beside the Base
- 2
A lock removed but unavailable
What separates it A lock removed from the account is still unavailable on the Z-Wave network and cannot be excluded
How to confirm Use ADT's failed device removal to take the unavailable Z-Wave device off the Base
- 3
Lost user codes
What separates it The user codes are gone after a reset and nobody can open the lock with a code
How to confirm Recreate the user codes on the lock, using a note you made before the reset
- 4
A device reset while paired
What separates it A device that was reset while still paired will not add again because the Base thinks it is paired
How to confirm Remove the old entry first, then add the device again as a new device
- 5
A Base with old Z-Wave devices
What separates it Old Z-Wave devices left on the Base cause conflicts when a new device is added
How to confirm Use General Exclusion to clear old Z-Wave devices from the Base, then add the new device
Before you touch a setting
Record this first — changing settings destroys the evidence
- The device you are resetting and what type it is
- Your user codes for the lock and where they are recorded
- The removal method you used, whether in the app or by Z-Wave exclusion
- Whether the device was reset while it was still paired
Try in this order
0 of 7 completedNote your codes
ReversibleNote your codes before removing anything, because a reset of the lock can erase its user codes and you will need to recreate them.
Remove the device
ReversibleRemove the device in the ADT+ app from the Devices menu by selecting it, choosing Remove Device and confirming.
Use exclusion for the lock
ReversibleUse exclusion for the lock, or failed device removal if the lock is unavailable and will not exclude normally.
Add it again
ReversibleAdd it again through Smart Home Device or ADT Device, choosing the right type for the device you are setting up.
Recreate user codes
ReversibleRecreate the user codes on the lock, one at a time, and give each person their own code again.
Test in Test Mode
ReversibleTest in Test Mode after re-adding, to confirm that the device reports to the Base and that the lock responds.
Contact ADT
ReversibleContact ADT if it fails after these steps, and give them the device type and what the app showed.
Model-specific
What is true of this model and not of its siblings
- Keypad
- Removed with the Release Key for service.
- Lock
- Has programming and user codes.
- Other models this page answers
- These steps also fit the Keychain Remote, Yale Assure Lock 2 / Lock 2 Touch.
Stop boundary
When this stops being a self-service repair
- !If a device will not re-add, contact ADT through chat
- !If the Z-Wave conflicts persist after exclusion, ask ADT for help
Evidence ledger
Sources behind this answer
Removing and adding devices.
Yale lock setup, use and battery.
Keypad setup and use.
Offline meaning and fixes per device.
The company and its products.
Exact questions
Common questions
How do I remove all lock user codes?+
To remove all user codes on the lock, enter 00 in programming mode, which clears the codes stored on the lock.
Does that remove the programming code?+
No, clearing the user codes with 00 does not remove the lock's programming code, which stays as it was.
What is failed device removal?+
Failed device removal removes an unavailable Z-Wave device from the Base when it can no longer take part in normal exclusion.
Do I test after?+
Yes, test the device in Test Mode after re-adding, so you know it reports and responds before you rely on it.
Does a reset erase codes?+
Yes, a reset of the lock erases its stored user codes, so record them first and recreate them afterwards.
Is the Yale lock Z-Wave?+
Yes, the Yale lock is enrolled in the system as a Z-Wave device, so it pairs through the Base.
What plan level is needed for Z-Wave?+
Adding a Z-Wave device needs the Self-Protect or Pro-Protect plan, so check your plan before you try to add the lock.
Can another Z-Wave hub block pairing?+
Yes, if another Z-Wave hub already controls the lock, it can stop the lock pairing with the ADT Base.