ADT's Keypad article gives the setup: the box holds the Keypad SKP5R0-01, a stand, a power supply, a Release Key and a lithium-ion backup battery, plus an optional wall bracket, screws and anchors. You need the ADT Base already set up and connected to the ADT+ app, a phone with Bluetooth and the same secure wifi network. Decide whether it sits on a desk or a wall. Open the app, make sure the system is Disarmed, and choose Devices, plus, ADT Device, Security Devices, Keypad, then follow the prompts.
The checks in more detail
Place it near an entry point, preferably in a different room than the Base. For the Keychain Remote, add it from Devices in the app and follow the prompts, with a CR2450 battery. For the Yale Assure Lock 2, add it as a Smart Home Device: Locks, Yale Assure Lock 2, Install Lock; the app links to an installation page in the Support Center and returns to finish the connection.
The lock is a Z-Wave device and needs the Self-Protect or Pro-Protect level, and another Z-Wave hub can prevent pairing. Measure your door before buying, since the lock does not fit every door. Test each device in Test Mode. Measure the door before you buy a lock, since a lock that does not fit is a costly mistake. If pairing fails repeatedly, the door rubbing on its frame is a common cause for locks.
Install when the door is in good order and you are not rushed. A lock added as a Z-Wave device needs the Self-Protect or Pro-Protect level, so if the option is missing in the app, check the plan before you check the lock. Have the Release Key from the Keypad box in a safe place before mounting it, since it is needed to remove the Keypad later.
Differential
Likely causes of “ADT Keypad, Keychain Remote and Yale Assure Lock 2 will not complete setup or pairing”, and how to tell them apart
- 1
System armed
What separates it The app cannot add the device because the security system is armed at the moment you try
How to confirm Disarm the system first, then add the Keypad, fob or lock again from the Devices menu
- 2
Another Z-Wave hub
What separates it The lock will not pair because another Z-Wave hub in the home already controls it
How to confirm Migrate the lock's control to the ADT Base so that only one hub controls the lock
- 3
A door the lock does not fit
What separates it The lock fails to install because it does not fit the door's size, thickness or preparation
How to confirm Measure the door first and check its size and hole spacing against the lock's requirements
- 4
Bluetooth off
What separates it The app cannot find the Keypad, fob or lock because Bluetooth is off on the phone
How to confirm Turn Bluetooth on for the phone, then start the pairing again from the Devices menu
- 5
A missing plan level
What separates it The Z-Wave device cannot be added because the account is not on a plan that allows it
How to confirm Upgrade to Self-Protect or Pro-Protect, which the Yale lock needs, and add it again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The device being set up, whether Keypad, fob or lock
- The state of the system, armed or disarmed
- The plan level on the account
Try in this order
0 of 7 completedSet up the Base first
ReversibleSet up the Base first and connect it to the app, because the Keypad, fob and lock all pair through the Base.
Disarm the system
ReversibleDisarm the system before adding a device, since ADT does not allow devices to be added while the system is armed.
Add the Keypad
ReversibleAdd the Keypad from Devices with the plus button and ADT Device, then Security Devices, and follow the app's steps.
Add the fob
ReversibleAdd the fob with its battery fitted, and follow the prompts that the app gives to pair the keychain remote.
Add the lock
ReversibleAdd the lock through Smart Home Device and Locks, following the pairing steps for the Yale Assure Lock 2.
Measure the door
ReversibleMeasure the door for the lock before you fit it, since the lock does not fit every door and needs the right preparation.
Test each device
ReversibleTest each device in Test Mode after adding it, to confirm that it reports to the Base and responds to your commands.
Model-specific
What is true of this model and not of its siblings
- Keypad
- Added as a Security Device.
- Lock
- Added as a Z-Wave Smart Home Device.
- Other models this page answers
- These steps also fit the Yale Assure Lock 2 / Lock 2 Touch.
Stop boundary
When this stops being a self-service repair
- !If pairing keeps failing, contact ADT through chat
- !If the lock does not fit, choose another
- !If another hub conflicts with the lock, migrate its devices to the ADT Base
Evidence ledger
Sources behind this answer
Keypad setup and use.
Yale lock setup, use and battery.
Removing and adding devices.
Keychain remote.
The company and its products.
Exact questions
Common questions
Where do I add the Keypad?+
Add the Keypad by opening Devices, tapping plus, choosing ADT Device and then Security Devices, and following the steps shown.
What plan does the Yale need?+
The Yale lock needs the Self-Protect or Pro-Protect plan, because Z-Wave smart lock control is part of those plans.
Can another hub block the lock?+
Yes, another Z-Wave hub can block the lock, so remove the lock from the old hub or migrate all devices to the Base.
Does the lock fit every door?+
No, the lock does not fit every door, so measure the door and check the requirements before buying or fitting it.
Where should the Keypad sit?+
The Keypad should sit near an entry point, so it is close to the door you use when you arm and disarm the system.
Must the system be disarmed?+
Yes, the system must be disarmed before you can add a device, and you can arm it again once the device is added and tested.
What does the Keychain Remote use?+
The Keychain Remote uses one CR2450 battery, so keep a spare at home for when the fob stops responding.
What does the Keychain Remote do?+
The Keychain Remote arms and disarms the system from a fob, so you do not need to use the keypad each time.