Keypad, fob and lock events reach you through the ADT+ app. ADT's Alert Not Received article says to enable the alert in Notifications, Security System, check your notification method in My Profile and your phone number and email, and allow push notifications for the ADT+ app on your phone. The Yale lock article notes app access lets you lock up, let someone in, receive notifications and share access from anywhere, and you can share Entry Codes with family and friends for trackable access.
The checks in more detail
Lock and unlock events are recorded so you can see who unlocked and when. If a lock alert is missing, check the lock is online and has fresh batteries, the Base is online and the notification is enabled. The Keypad also gives local feedback: beeps for trouble and a yellow Disarm button for faults. A Duress code entered at the touchpad triggers an emergency response with professional monitoring. The Keychain Remote arms and disarms and the system logs it.
If you get too many alerts, adjust custom ones. Update the app. If alerts still fail, contact ADT chat. Have someone unlock the door with their own code while you watch your phone, since the alert should name the user and the time. A lock alert that arrives on the tablet but not the phone means the phone has push blocked, not that the lock failed. Ask a neighbor or relative to hold a copy of the alert list so an unanswered phone still leads to a response.
Trackable entry codes are one of the lock's main benefits, so decide which household members should have their own code so that alerts tell you who came in. Group your alerts by importance: unlocks and alarms matter most, while routine arming is worth turning off if it fills your phone. Lock events can flood you in a busy household, so choose alerts for the times that matter, such as arrivals in the afternoon or entries at night.
Differential
Likely causes of “ADT Keypad, Keychain Remote and Yale Assure Lock 2 notifications”, and how to tell them apart
- 1
An alert disabled
What separates it No alerts arrive for lock events because that alert is switched off in the notification settings
How to confirm Enable the alert in Notifications so lock and keypad events are sent to you when they happen
- 2
A method off
What separates it Alerts come through by one method only, such as email, and not as a push message on the phone
How to confirm Turn on push, SMS or email in My Profile so alerts reach you by the method you prefer
- 3
An offline lock
What separates it No lock events are reported at all because the lock is offline with a weak battery or poor range
How to confirm Fix the lock's battery and connection so it can report to the Base again
- 4
Push blocked
What separates it Push messages never show on the phone because notifications from ADT+ are blocked in its settings
How to confirm Allow ADT+ notifications in the phone's settings and check that the phone is not silencing them
- 5
A wrong number
What separates it Text messages never arrive because the phone number on the account is wrong or out of date
How to confirm Correct the phone number in My Profile and check the digits and country code
Before you touch a setting
Record this first — changing settings destroys the evidence
- The device that should have sent the alert, Keypad, fob or lock
- The alert you expected and when the event happened
- The method you use for alerts, push, SMS or email
- The state of the lock, its battery and whether it is online
Try in this order
0 of 7 completedEnable the alert
ReversibleEnable the alert in Notifications in the ADT+ app, under Security System, so events from the Keypad, fob and lock are sent to you.
Check the method
ReversibleCheck the delivery method in My Profile, and make sure push, SMS or email is switched on for the alerts you expect.
Allow push on the phone
ReversibleAllow push notifications for the ADT+ app in the phone's settings, and check that Do Not Disturb or a focus mode is not hiding them.
Check the lock is online
ReversibleCheck the lock is online with fresh batteries and good range, because a lock that has dropped off cannot report its events.
Share entry codes
ReversibleShare entry codes from the app so each person has a trackable code, which also makes the alerts easier to understand.
Adjust custom alerts
ReversibleAdjust custom alerts to reduce extras if you get too many notifications, by switching off the ones you do not need.
Contact ADT
ReversibleContact ADT if none arrive after these steps, and tell them which device and which alert you expected.
Model-specific
What is true of this model and not of its siblings
- Lock
- Tracks who unlocks and when.
- Keypad
- Gives local trouble beeps.
- Other models this page answers
- These steps also fit the Keychain Remote, Yale Assure Lock 2 / Lock 2 Touch.
Stop boundary
When this stops being a self-service repair
- !If alerts never arrive, contact ADT through chat
- !If the lock is offline, follow the offline steps
- !If a Duress alert was sent by mistake, contact ADT
Evidence ledger
Sources behind this answer
Notification troubleshooting.
Yale lock setup, use and battery.
Keypad setup and use.
Primary, Admin, Standard, Basic and Duress users.
The company and its products.
Exact questions
Common questions
Do I get lock events?+
Yes, you receive lock events as notifications once the alerts are switched on, so check Notifications in the app if none arrive.
Can I share entry codes?+
Yes, you can share entry codes for the lock from the app, so that each person has their own code instead of a shared one.
Are they trackable?+
Yes, entry codes are trackable, so when someone unlocks the door with their code the event can be linked to that person.
Does the Keypad beep for trouble?+
Yes, the Keypad beeps for trouble, giving a warning tone when a device has a problem, such as a low battery.
Does the fob log events?+
Yes, the keychain fob logs events, so arming and disarming with the fob appear in the system history.
Where do I check my phone number?+
You check your phone number in My Profile in the app or on the website, and correct it there if it is wrong.
How do I lock the Yale?+
To lock the Yale, press the Yale logo, which locks the deadbolt without needing a code.
How do I unlock the Yale?+
To unlock the Yale, press the logo, enter your code and then press the check mark.