Exact model-family answer directory
Ring Battery Doorbell Plus troubleshooting
Ring Battery Doorbell Plus (5F77E9): video and battery (from Ring); wi-Fi; size and range, and a fix for each symptom below.
- Video and battery (from Ring)1536p HD+ video with a head-to-toe view (150 degrees vertical) and color night vision. The removable battery is rated six to twelve months a charge depending on use, and the doorbell can also be hardwired.
Ring Battery Doorbell Plus does not respond to voice control
Open record Ring · firmwareRing Battery Doorbell Plus firmware update is stuck or failed
Open record Ring · batteryRing Battery Doorbell Plus has power or battery problems
Open record Ring · offlineRing Battery Doorbell Plus is offline or unavailable
Open record Ring · motion detectionRing Battery Doorbell Plus misses motion or records too many events
Open record Ring · notificationsRing Battery Doorbell Plus notifications are late, missing or excessive
Open record Ring · routineRing Battery Doorbell Plus routine, schedule or automation is not running
Open record Ring · shared accessRing Battery Doorbell Plus shared users or family members cannot control it
Open record Ring · wrong readingRing Battery Doorbell Plus shows the wrong time, state or sensor reading
Open record Ring · setupRing Battery Doorbell Plus will not complete setup or pairing
Open record Ring · factory resetRing Battery Doorbell Plus will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Battery Doorbell Plus will not stay connected to Wi-Fi
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- 5F77E9
Published specification
What is true of this model and changes how you fix it
- Video1536p HD with Head-to-Toe view and color night vision — the same vertical framing as the wired Pro models, on battery power.
- Field of view150° horizontal and 150° vertical. Zones drawn for a camera with a 57° vertical view will cover a small part of what this one actually sees.
- Motion detectionAdvanced Motion Detection with customizable zones. This is pixel-change analysis, not the radar-assisted 3D Motion Detection of the wired Pro models — which is why a subject approaching head-on is the hardest case for this model specifically.
- PowerA removable, rechargeable Quick Release Battery Pack, included. It can additionally be connected to an existing doorbell system at 8–24 VAC, 50/60Hz, 5VA to 40VA. Ring's approved accessories are the DIN Rail Transformer (24Vdc, 420mA), the Plug-In Adapter (24Vdc, 500mA), the Solar Charger (5.2Vdc, 100mA or 109mA) and the Solar Panel (5Vdc, 380/480/800mA). Ring warns that incompatible power sources can damage the device and cause electric shock.
- Wi-Fi802.11 b/g/n at 2.4 GHz only. Unlike the wired Pro models in the same range, this one has no 5 GHz radio, so a phone on 5 GHz cannot hand it credentials during setup.
- BandwidthRing states a minimum upload speed of 2.5 Mbps for optimal performance — higher than the wired Pro's 2 Mbps, because the battery model has less headroom to fall back on.
- Operating range−20.5°C to 50°C, weather resistant. Battery capacity falls sharply toward the bottom of that range, so cold-weather runtime complaints are usually within specification rather than a fault.
- Wi-Fi2.4 GHz 802.11 b/g/n only, with a minimum 1 Mbps upload and 2.5 Mbps recommended.
- Size and range5.1 x 2.4 x 1.1 in, rated -5 to 122 degrees F.
Where these figures were read. en-uk.ring.com — the maker's page for this model: ("Battery Video Doorbell Plus"), Tech Specs; checked 2026-09-19, the page has since been removed, so the figures could not be re-read
Manufacturer support for this product line. Ring Help — Ring support. Official Ring model setup, power, video, notification and subscription support.
Also read for this model. Ring — Battery Doorbell Plus information; Tom's Guide — Ring Battery Doorbell Plus review.
Exact questions
Questions that only have an answer for the Ring Battery Doorbell Plus
Can the Battery Doorbell Plus be hardwired?+
Yes, to an existing doorbell system at 8–24 VAC, 50/60Hz, 5VA to 40VA — note the 5VA lower bound, which is lower than the wired Pro models require. Hardwiring trickle-charges the pack rather than replacing it; the battery remains the device's power source and still needs to be healthy.
Does the Battery Doorbell Plus support 5 GHz Wi-Fi?+
No. It is 802.11 b/g/n at 2.4 GHz only. This is a real difference from Ring's wired Pro doorbells, which are dual-band — so advice that a Ring doorbell can use 5 GHz does not apply to this model, and a phone on 5 GHz will fail to hand over credentials during setup.
Which solar accessories are approved for this model?+
Ring specifies the Solar Charger at 5.2Vdc, 100mA or 109mA and the Solar Panel at 5Vdc, 380mA, 480mA or 800mA. Ring warns that incompatible power sources can damage the device and cause electric shock, so this is one of the places where a generic third-party accessory at the right nominal voltage is genuinely not equivalent.
How much upload speed does the Battery Doorbell Plus need?+
Ring states 2.5 Mbps for optimal performance — more than the 2 Mbps quoted for the wired Pro. A battery device throttles its radio to protect runtime and so has less margin, which is why the same connection can be adequate for a wired Ring doorbell and marginal for this one.
Why does it miss people walking straight toward the door?+
This model uses Advanced Motion Detection — pixel-change analysis — rather than the radar-assisted 3D Motion Detection in Ring's wired Pro doorbells. Head-on approach changes the fewest pixels, so it is the hardest case for this model in particular. Aiming zones across the approach rather than along it is the fix available here.
Is the battery removable?+
Yes — it is a Quick Release Battery Pack, so it can be charged indoors while the doorbell stays mounted, and a second pack removes the downtime entirely. That is a meaningful difference from Ring models with an internal battery, where the whole device has to come down to charge.
What temperature can it work in?+
−20.5°C to 50°C, weather resistant. Usable battery capacity falls sharply toward the cold end, so runtime that collapses in a cold snap and recovers afterwards is the battery behaving as expected rather than failing.