Manufacturer and model directory
Google wearable model troubleshooting
Google wearable troubleshooting covers 2 model families: Google Pixel Watch (Pixel Watch 3 and Pixel Watch 2), Pixel Watch 2. Choose the complete Google model family before opening a fix, and read the model number off your label first.
Google makes the Pixel Watch and owns Fitbit, and the directory lists model pages. Owners report a watch that will not charge, will not pair or sync, drains its battery, shows wrong heart rate readings or loses notifications. The model pages give the checks.
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15 complete records in this directoryGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) battery drains too quickly
Open record Google · cellularGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) cellular service is not working
Open record Google · heart rateGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) heart-rate readings are missing or inaccurate
Open record Google · resetGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) needs a safe reset or will not reset
Open record Google · notificationsGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) notifications are missing or delayed
Open record Google · update failedGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) software update will not install
Open record Google · speakerGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) speaker or microphone is muffled
Open record Google · touchscreenGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) touchscreen, crown or buttons are not responding
Open record Google · water lockGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) water lock, swimming or water exposure is not working correctly
Open record Google · not chargingGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) will not charge
Open record Google · pairingGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) will not pair with the phone
Open record Google · not syncingGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) will not sync activity or data
Open record Google · workout missingGoogle Pixel Watch (Pixel Watch 3 and Pixel Watch 2) workout or activity was not recorded correctly
Open record Google · not chargingGoogle Pixel Watch 2 will not charge
Open record Google · workout missingGoogle Pixel Watch 2 workout or activity was not recorded correctly
Open recordFind your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Google answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| Google Pixel Watch (Pixel Watch 3 and Pixel Watch 2) | Pixel Watch 3 GG3HH/GBDU9 (41mm), GGE4J/GRY0E (45mm), with the Pixel Watch 2 G4TSL/GC3G8 in the model notes | 3 researched |
| Pixel Watch 2 | G4TSL/GC3G8 | 3 researched |
Google Pixel Watch and Fitbit: charging, pairing, battery and sensors
For charging, clean the contacts and align the watch on its charger. For pairing, keep Bluetooth on and the app open, and restart both devices. For battery, turn off the Always-on display and review the apps. For sensors, wear the watch snugly and keep the back clean.
The serial number is in the watch's settings or on the back. Google and Fitbit support ask for it. Keep the watch's software updated.
Pixel Watch and Fitbit devices store their data in different accounts, though Google has been moving Fitbit users to Google accounts. If a watch will not sync, check which account it is signed in to and whether the phone app is the Pixel Watch or the Fitbit one. Battery life depends strongly on the display, the always-on mode, GPS and the number of notifications, so a watch that drains quickly often has one of these set high. Review the settings before you suspect the battery.
Why won't my Pixel Watch charge?
Clean the contacts and seat it on the charger.
Why does it not sync?
Keep the app open and Bluetooth on, and restart both devices.
Why does my watch drain fast?
The always-on display, GPS and notifications use the most power.