Manufacturer and model directory
Apple wearable model troubleshooting
Apple wearable troubleshooting covers 8 model families: Apple Watch Ultra 2, Apple Watch Ultra, Apple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2), Apple Watch Series 9, Apple Watch Series 8, Apple Watch Series 7 and 2 more. Choose the complete Apple model family before opening a fix, and read the model number off your label first.
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50 complete records in this directoryApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) battery drains too quickly
Open record Apple · cellularApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) cellular service is not working
Open record Apple · GPSApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) GPS distance or route is inaccurate
Open record Apple · heart rateApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) heart-rate readings are missing or inaccurate
Open record Apple · resetApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) needs a safe reset or will not reset
Open record Apple · update failedApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) software update will not install
Open record Apple · speakerApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) speaker or microphone is muffled
Open record Apple · touchscreenApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) touchscreen, crown or buttons are not responding
Open record Apple · water lockApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) water lock, swimming or water exposure is not working correctly
Open record Apple · not chargingApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) will not charge
Open record Apple · pairingApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) will not pair with the phone
Open record Apple · not syncingApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) will not sync activity or data
Open record Apple · workout missingApple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) workout or activity was not recorded correctly
Open record Apple · notificationsApple Watch notifications are missing
Open record Apple · battery drainApple Watch SE (2nd generation) battery drains too quickly
Open record Apple · cellularApple Watch SE (2nd generation) cellular service is not working
Open record Apple · GPSApple Watch SE (2nd generation) GPS distance or route is inaccurate
Open record Apple · resetApple Watch SE (2nd generation) needs a safe reset or will not reset
Open record Apple · update failedApple Watch SE (2nd generation) software update will not install
Open record Apple · speakerApple Watch SE (2nd generation) speaker or microphone is muffled
Open record Apple · water lockApple Watch SE (2nd generation) water lock, swimming or water exposure is not working correctly
Open record Apple · not chargingApple Watch SE (2nd generation) will not charge
Open record Apple · pairingApple Watch SE (2nd generation) will not pair with the phone
Open record Apple · not syncingApple Watch SE (2nd generation) will not sync activity or data
Open record Apple · workout missingApple Watch SE (2nd generation) workout or activity was not recorded correctly
Open record Apple · battery drainApple Watch Series 6 battery drains too quickly
Open record Apple · resetApple Watch Series 6 needs a safe reset or will not reset
Open record Apple · pairingApple Watch Series 6 will not pair with the phone
Open record Apple · not syncingApple Watch Series 6 will not sync activity or data
Open record Apple · battery drainApple Watch Series 7 battery drains too quickly
Open record Apple · speakerApple Watch Series 7 speaker or microphone is muffled
Open record Apple · not chargingApple Watch Series 7 will not charge
Open record Apple · battery drainApple Watch Series 8 battery drains too quickly
Open record Apple · speakerApple Watch Series 8 speaker or microphone is muffled
Open record Apple · not chargingApple Watch Series 8 will not charge
Open record Apple · pairingApple Watch Series 8 will not pair with the phone
Open record Apple · battery drainApple Watch Series 9 battery drains too quickly
Open record Apple · cellularApple Watch Series 9 cellular service is not working
Open record Apple · heart rateApple Watch Series 9 heart-rate readings are missing or inaccurate
Open record Apple · resetApple Watch Series 9 needs a safe reset or will not reset
Open record Apple · speakerApple Watch Series 9 speaker or microphone is muffled
Open record Apple · not chargingApple Watch Series 9 will not charge
Open record Apple · pairingApple Watch Series 9 will not pair with the phone
Open record Apple · not syncingApple Watch Series 9 will not sync activity or data
Open record Apple · GPSApple Watch Ultra 2 GPS distance or route is inaccurate
Open record Apple · resetApple Watch Ultra 2 needs a safe reset or will not reset
Open record Apple · speakerApple Watch Ultra 2 speaker or microphone is muffled
Open record Apple · workout missingApple Watch Ultra 2 workout or activity was not recorded correctly
Open record Apple · water lockApple Watch Ultra water lock, swimming or water exposure is not working correctly
Open record Apple · not syncingApple Watch Ultra will not sync activity or data
Open recordFind your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Apple answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| Apple Watch Ultra 2 | 49mm Ultra 2 | 5 researched |
| Apple Watch Ultra | 49mm Ultra | 5 researched |
| Apple Watch (Ultra, Ultra 2, Series 6 to 10 and SE 2) | Series 10 42/46mm A2997 to A3003 and A3206, with the Ultra, Ultra 2, Series 9, 8, 7, 6 and SE 2 in the model notes | 5 researched |
| Apple Watch Series 9 | 41/45mm Series 9 | 5 researched |
| Apple Watch Series 8 | 41/45mm Series 8 | 5 researched |
| Apple Watch Series 7 | 41/45mm Series 7 | 5 researched |
| Apple Watch SE (2nd generation) | 40/44mm SE 2 | 5 researched |
| Apple Watch Series 6 | 40/44mm Series 6 | 5 researched |
Apple Watch models and problems
The Apple Watch lines here differ in size, cellular and battery. Restart a watch by holding the side button, force restart by holding the side button and Digital Crown together, and keep the watch and paired iPhone on current software. For battery problems check Always-On display, workouts and cellular use, and for charging problems clean the back and the charger and use a working adapter.
Apple Watch problems usually involve pairing, battery or the connection to the iPhone. A watch that will not pair needs both devices updated and Bluetooth on, and sometimes an unpair from the Watch app, which backs the watch up before it erases it. Battery drain is most often a result of always-on display, workout tracking, many notifications or a poor connection. Water lock turns off the touchscreen after a swim and is released by turning the Digital Crown.
Force a restart by holding the side button and the Digital Crown together for about ten seconds until the Apple logo appears. A charger that does not work may have dirty contacts or a cable that is not seated, so clean the back of the watch and the charger and try another outlet. Hardware faults, such as a cracked screen or a swollen battery, belong to Apple.
How do I force restart an Apple Watch?
Hold the side button and the Digital Crown together for about ten seconds, until you see the Apple logo.