Manufacturer and model directory
Samsung refrigerator model troubleshooting
Samsung refrigerator troubleshooting covers 3 model families: refrigerator, Family Hub RF28R7551 refrigerator, RT18M6215 top-freezer refrigerator. Choose the complete Samsung model family before opening a fix, and read the model number off your label first.
Samsung's refrigerators include French-door models with the Family Hub touchscreen, such as the RF28R7551, and simple top-freezers such as the RT18M6215, and the directory lists them by model. The layout decides the complaints. A Family Hub model brings screen, Wi-Fi and app questions as well as cooling and ice, while a top-freezer has no dispenser and no screen, so a dispenser search for it has no answer.
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16 complete records in this directorySamsung Family Hub RF28R7551 refrigerator will not connect to Wi-Fi or the manufacturer's app
Open record Samsung · door won't closeSamsung refrigerator door will not close or seal
Open record Samsung · not freezingSamsung refrigerator freezer is cold but not freezing food
Open record Samsung · freezing foodSamsung refrigerator freezes food in the refrigerator section
Open record Samsung · frostSamsung refrigerator has frost or ice buildup
Open record Samsung · no powerSamsung refrigerator has no power
Open record Samsung · no iceSamsung refrigerator ice maker is not making ice
Open record Samsung · leakingSamsung refrigerator is leaking water
Open record Samsung · not coolingSamsung refrigerator is not cooling enough
Open record Samsung · light not workingSamsung refrigerator lights or display do not work
Open record Samsung · buzzingSamsung refrigerator makes buzzing, clicking, rattling or knocking noises
Open record Samsung · small iceSamsung refrigerator makes small, hollow or misshapen ice
Open record Samsung · odorSamsung refrigerator smells bad inside
Open record Samsung · filter resetSamsung refrigerator water-filter light will not reset or filter message remains
Open record Samsung · Wi-FiSamsung refrigerator will not connect to Wi-Fi or the manufacturer's app
Open record Samsung · water dispenserSamsung RT18M6215 top-freezer refrigerator water dispenser is slow or not working
Open recordProduct lines
How the 3 Samsung families here actually differ
Each group below is diagnosed differently, so settle which one yours is before following a fix.
Samsung French-door refrigerator; Bespoke panels, Family Hub, Beverage Center and dual-ice equipment vary by model.
- refrigerator RF29BB8600*; also Bespoke RF30BB6600 refrigerator (RF30BB6600*); RF32FMQDBSR refrigerator (RF32FMQDBSR); Family Hub RF27T5501 refrigerator (RF27T5501*); RF28T5001 refrigerator (RF28T5001*); RF23M8070 counter-depth refrigerator (RF23M8070*); RS27T5200 side-by-side refrigerator (RS27T5200*)
- Family Hub RF28R7551 refrigerator RF28R7551*
Samsung top-freezer refrigerator; the freezer sits above the fresh-food compartment and cold air falls into it from there.
- RT18M6215 top-freezer refrigerator RT18M6215*
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Samsung answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| refrigerator | RF29BB8600*; also Bespoke RF30BB6600 refrigerator (RF30BB6600*); RF32FMQDBSR refrigerator (RF32FMQDBSR); Family Hub RF27T5501 refrigerator (RF27T5501*); RF28T5001 refrigerator (RF28T5001*); RF23M8070 counter-depth refrigerator (RF23M8070*); RS27T5200 side-by-side refrigerator (RS27T5200*) | 25 researched |
| Family Hub RF28R7551 refrigerator | RF28R7551* | 3 researched |
| RT18M6215 top-freezer refrigerator | RT18M6215* | 3 researched |
Samsung refrigerators: Family Hub, cooling and ice
For a French-door model, a warm compartment is usually a blocked vent or a door ajar, and ice and water faults trace to the water line, the filter and the freezer temperature. A frozen Family Hub screen is cured by restarting it, and the cooling keeps running throughout. For a top-freezer, a warm fresh-food side with a cold freezer is a blocked air vent, and any ice maker is fed by a water line.
The label with the model and serial is inside the fresh-food compartment. SmartThings and the Family Hub screen join a 2.4 gigahertz network and need a Samsung account. Replace the water filter about every six months and vacuum the condenser coil twice a year.
Does the Samsung RT18M6215 have a water dispenser?
No, it is a top-freezer without one.
What do I do if the Family Hub screen freezes?
Restart it; the cooling continues.