A Haier HLC1700AXW that will not start with the door shut is reporting a door problem in one of two ways in Haier's material. In the manual's error table E2 means the unit cannot lock the door after 20 seconds and a technician is needed; on Haier's combination washer/dryer chart Err1 means the door was not closed, and the fix is to verify the door closes properly and the latch closes completely. The manual's first troubleshooting line for a cycle that does not start is also the door: it has not been closed properly, or a delay start has been selected.
Differential
Likely causes of “Haier HLC1700 washer/dryer combo will not start because the door or lid will not lock”, and how to tell them apart
- 1
The door has not been closed properly
What separates it The cycle will not start and the door looks shut
How to confirm Close it firmly and check nothing is caught in the gasket
- 2
A garment caught in the gasket
What separates it The door will not latch because a garment is caught in the gasket
How to confirm Take care garments are not caught in the gasket, as the manual says when loading
- 3
A door lock that cannot engage
What separates it E2 shows after twenty seconds because the door lock cannot engage
How to confirm Stop running the unit, and call service for the door lock
- 4
Delay start selected
What separates it The unit is waiting because Delay start was selected
How to confirm Cancel the Delay option, and press Start again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The code or the message that the display shows
- Whether the gasket and latch are clear
- Whether a Delay option was set
Try in this order
0 of 5 completedCheck the gasket
ReversibleLoad garments loosely and close the door properly, taking care they are not caught in the gasket.
Close and retry
ReversibleClose and retry, by closing the door firmly, and pressing Start or Pause, and then test again to see whether it helped.
Cancel Delay
ReversibleCancel Delay, since if Delay was selected, the unit waits, so cancel it and start again.
Read the code
ReversibleRead the code, since Err1 on Haier's chart means a door not closed, and E2 means a lock failure.
Call service for E2
ReversibleCall service for E2, since a door that will not lock needs a technician, and then test again to see whether it helped.
Model-specific
What is true of this model and not of its siblings
- Loading and the gasket
- Haier's washing methods say to load each garment loosely, not to place folded items in the washer, not to overload, and to close the door properly, taking care that garments are not caught in the gasket. It also asks to remove pins and sharp objects from clothes to prevent scratching interior parts.
- Other models this page answers
- These steps also fit the HWD100 combination washer/dryer.
Stop boundary
When this stops being a self-service repair
- !If E2 shows, stop running the unit and call Haier service on 1-877-337-3639
- !If the latch or hinge is broken, stop using the unit
Evidence ledger
Sources behind this answer
Haier's own manual for this unit, read from the operating instructions through the warranty, 2026-09-25.
Haier's own error-code table for its combination washer/dryers.
Haier's own support-content articles, each.
Haier's product page and a dealer listing for the capacity, cycle counts and dimensions.
Exact questions
Common questions
Why won't my HLC1700AXW start?+
The door has not been closed properly or a delay start has been selected, per the manual.
Can garments in the gasket stop it locking?+
Yes; the manual asks you to take care that they are not caught.
How do I cancel Delay?+
Deselect the Delay option before pressing Start/Pause.
Do I need to reset it?+
Unplugging for a minute clears a confused control.
What is the maximum spin speed?+
The HLC1700 spins at up to 1,200 rpm.
What should I do about a code that needs service?+
Stop using the unit, and call Haier Appliances on 1-877-337-3639 with the model and the serial number.