Expanded exact-code directory
HP printer error codes
HP printer codes as HP Support lists them, each with its meaning and the first safe check.
- 10.xxA toner cartridge or supply-memory tag cannot be
- 13.xxA paper jam or delayed sheet was detected
- 20The print job exceeds available printer memory. Searched
- 22A USB or input/output buffer overflow occurred. Searched
Every code
Every HP printer code: what it means and what to do
HP printer code 10.xx
A toner cartridge or supply-memory tag cannot be read. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Reseat the exact supported supply.
Replace the proven supply or arrange reader service.
HP printer code 13.xx
A paper jam or delayed sheet was detected at a specific sensor. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Record the suffix and locate the indicated tray/door.
Remove the full jam and correct media/tray conditions.
HP printer code 20
The print job exceeds available printer memory. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Cancel the job and print a simpler page.
Reduce resolution/complexity or add supported memory where applicable.
HP printer code 22
A USB or input/output buffer overflow occurred. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Disconnect other USB devices and retry a small job.
Correct the driver/cable/job path.
HP printer code 40
The printer lost or received invalid network/data communication. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Retry a printer configuration page and small local job.
Correct cable, network or print-server communication.
HP printer code 41
A temporary print-engine error occurred. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Retry the job once after a normal restart.
Arrange service if the same suffix returns.
HP printer code 49.xx
The printer firmware stopped while processing a job or accessory request. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Cancel the triggering queue and restart without optional data paths.
Update firmware and isolate the document/accessory that reproduces it.
HP printer code 50.xx
The fuser did not reach or regulate the required temperature. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Turn the printer off and allow safe cooldown.
Arrange fuser or power service.
HP printer code 51.xx
The laser/scanner unit detected an internal fault. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Restart once and record the suffix.
Arrange laser/scanner service.
HP printer code 52.xx
The laser scanner did not reach the expected speed or state. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Restart once and record the suffix.
Arrange scanner-motor/service support.
HP printer code 59.xx
A printer motor could not rotate or report correctly. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Remove accessible media obstruction.
Arrange motor/drive service.
HP printer code 79
The printer firmware encountered an unrecoverable error, often triggered by a job, accessory or firmware state. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Disconnect network/USB, clear the queue and restart standalone.
Update firmware and reconnect one path at a time.
HP printer code E0
A cartridge is missing, incompatible or not communicating correctly on applicable inkjet models. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Reseat the exact supported cartridges with the printer on as documented.
Replace only the cartridge proven incompatible or damaged.
HP printer code E1
The loaded paper size does not match the job or printer setting. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Compare tray guides, paper size and print-dialog size.
Load/select the same supported size.
HP printer code E2
The paper size or length does not match the job settings. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Remove the stack and set guides to the exact paper.
Correct job and tray size.
HP printer code E3
The print carriage cannot move freely. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Turn off and inspect the accessible carriage path for paper or packing material.
Remove only accessible obstruction or arrange carriage service.
HP printer code E4
Paper is jammed in the feed path. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Follow the exact model's rear/front/duplex jam path.
Remove complete sheets in the feed direction and inspect for scraps.
HP printer code E5
The scanner mechanism or calibration did not complete. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Remove objects from the scanner bed and restart once.
Arrange scanner service if it returns.
HP printer code E9
A firmware update or related printer-state action requires attention on applicable models. Searched 2026-08-20: HP publishes its control-panel messages inside per-product troubleshooting pages that are rendered client-side and are not exposed as per-code URLs in HP's own sitemaps, so no HP page could be cited for this code specifically. Check it against your printer's own user guide.
Keep stable power and record the complete display.
Follow the exact model's official recovery path.