On the covered Nintendo Switch console, 2811-6001, 2811-6003, 2813-0071, 2137-7403, 2137-4035 means the software or add-on is not yet released in your region, or the console has too little space to fetch it First, check that the game has been released in the Americas and that the console has free space.
Differential
Likely causes of “Nintendo Switch console codes 2811-6001, 2811-6003 and 3 more”, and how to tell them apart
- 1
The game or DLC is not yet released
What separates it The game was announced but the release time has not come
How to confirm Wait for the release time and date, then try again; software can become available at different times of day
- 2
The game was not announced for the Americas
What separates it The game is sold only in another region and never shows in yours
How to confirm Nintendo says it will not be available for download from your region's eShop at all
- 3
The console has too little space or too much software
What separates it The code is 2137-4035 whenever you try to open the eShop
How to confirm Delete or archive software you do not plan to play soon, keeping save data, then update your other software
- 4
An out-of-date system
What separates it The code is 2137-7403 during a download and the console is behind
How to confirm Update the console to the latest system version, then download again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message, including "Software currently unavailable"
- The game or DLC name and its region
- How much free space and how many titles are on the console
- Whether the DLC was bought inside the game or in the eShop
Try in this order
0 of 7 completedWhat to do first
Reversiblecheck that the game has been released in the Americas and that the console has free space.
Correct only the documented fault domain
ReversibleWait for the release date, delete or archive software to free space, update the console and retry.
Check that the software exists for your region
ReversibleSearch for it on the Nintendo Store. If it has not been released in the Americas, wait for the release date; if it was never announced there, it will not be available.
Try later, and try the other purchase route
ReversibleIf the error appears when buying DLC, try buying it in the eShop instead of in the game, and the other way round.
Update the console
ReversibleOpen System Settings, System, System Update, then download the software again, as Nintendo says for 2137-7403.
Free space and update other software
ReversibleFor 2137-4035, delete or archive software you will not play soon, update all other software, and reopen the eShop; save data stays.
Restart and retry through the day
ReversibleFor 2813-0071, hold POWER for three seconds and restart, then retry the download later in the day.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2811-6001
- "Software currently unavailable"; check the game or DLC has been released in the Americas; if it was not announced there, it will not be available.
- 2811-6003
- The same "Software currently unavailable" message and steps as 2811-6001.
- 2813-0071
- Downloading software from the eShop fails; check the game has been released, restart the console and retry later.
- 2137-7403
- Downloading software fails; update the system to the latest version and download the software from the eShop.
- 2137-4035
- Opening the eShop fails; delete or archive software you do not need, update other software, and reopen the eShop.
Stop boundary
When this stops being a self-service repair
- !If the game should be available and the code persists for more than a day, contact Nintendo Support with the code and the game title
- !Deleting software does not delete save data, but DLC and update data cannot be deleted separately from the software
- !Do not buy the same DLC twice: check whether it is already on your account first
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover software the eShop will not deliver: not yet released in your region, not offered there, or blocked because the console has too little space. They do not cover a payment or code problem.
Exact questions
Common questions
What does 2811-6001, 2811-6003, 2813-0071, 2137-7403, 2137-4035 mean on a Nintendo Switch console?+
the software or add-on is not yet released in your region, or the console has too little space to fetch it
Will archiving a game delete my saves?+
No. Nintendo says software removed this way does not delete save data and can be redownloaded.
Why does 2137-4035 stop the eShop opening?+
Nintendo's fix is to free space and update the other software on the console, then reopen the eShop.
Can I get a game from another region's eShop?+
Not normally; an error may appear when downloading from another region's eShop, even though you may see News about games from other regions.