On the covered Nintendo Switch console, 2813-0118 means an issue with the credit card being used. First, restart the Nintendo eShop, and try again later. Then: try using a different credit or debit card. Try a different credit or debit card.
Differential
Likely causes of “Nintendo Switch console code 2813-0118”, and how to tell them apart
- 1
An issue with the credit card
What separates it The eShop refuses the card
How to confirm Try a different credit or debit card
- 2
Wrong or expired card details
What separates it The card details are rejected
How to confirm Check the number, date and security code
Before you touch a setting
Record this first — changing settings destroys the evidence
- Whether another card works
- The card type
Try in this order
0 of 8 completedWhat to do first
ReversibleRestart the Nintendo eShop, and try again later.
Correct only the documented fault domain
ReversibleTry using a different credit or debit card.
Restart the eShop
ReversibleAnd try again later.
Try a different card
ReversibleCredit or debit.
Check the card details
ReversibleNumber, date and code.
Contact the bank
ReversibleOr card issuer.
Contact Nintendo
ReversibleIf needed.
Check the card details in the account
ReversibleOpen the Nintendo account page in a browser and compare the card number, expiry and billing address with the card in your hand. Fix any difference there before you try the purchase again on the console.
Model-specific
What is true of this model and not of its siblings
- Card issue
- The error points at the card.
- Alternatives
- eShop cards and PayPal.
- Card problems
- Nintendo says this code may indicate an issue with the card used, so the steps try restarting the eShop, using a different card and then talking to the bank. A card can be declined for security, a mismatched billing address or an expired date.
- Other ways to pay
- If the card keeps failing, add funds with an eShop card from a shop, or use PayPal where it is offered.
- Talking to the bank
- Ask the card issuer whether the payment was blocked and whether the eShop is allowed to charge the card; they can lift a block quickly.
- What banks look for
- Online payments from a console are treated like any other card-not-present payment. A bank may block a new merchant, an unusual amount or a card used abroad. A quick call to the issuer, naming the Nintendo eShop, usually removes the block.
- Checking the card details
- Mistyped billing addresses cause more declines than anything else. Match the address to the one on the card statement exactly, including the postcode, and check the expiry date and security code.
Stop boundary
When this stops being a self-service repair
- !Nintendo says to contact the bank or card issuer if the situation is not resolved
- !Contact Nintendo Support if the eShop is at fault
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 2813-0118 mean on a Nintendo Switch console?+
an issue with the credit card being used.
What should I try first?+
Restart the eShop and try again later.
What else can I use?+
Another card, an eShop card or PayPal.
Who can help if it still fails?+
Your bank or card issuer.
My card works elsewhere. Why does 2813-0118 still appear?+
The code points at the card used for the eShop purchase, so the problem can sit in the billing details saved in the Nintendo account, such as an expired date or a different billing address, rather than in the card itself.
Should I try again straight away?+
Restart the eShop first and wait a while before retrying, since a rejected attempt can be repeated by the store before the account reflects the corrected details.
Is a gift card a way around it?+
Paying with a prepaid eShop card or the account balance avoids the saved card entirely and is a reasonable way to finish a purchase while you sort out the card.