On the covered Nintendo Switch console, 2813-0093, 2813-0119, 2813-1402, 2813-1410, 2813-2402, 2813-2410, 2813-2440, 2813-5599, 2813-5901, 2813-5910, 2813-5911, 2813-0091, 2813-5904, 2813-9804, 2813-1400, 2813-2400, 2813-9000, 2813-0066, 9001-0066, 9001-0093, 9001-0119, 9001-2400, 9001-2440, 9001-5599, 9001-5901, 9001-5911, 9001-1470 means a credit or debit card purchase failed with a generic or temporary error; Nintendo's advice is to wait, retry or use another payment method First, wait several minutes, leave and reopen the eShop, and try the purchase again.
Differential
Likely causes of “Nintendo Switch console codes 2813-0093, 2813-0119 and 25 more”, and how to tell them apart
- 1
A short-lived problem with the payment type
What separates it Nintendo's article says the error is often temporary, and it clears if you wait a few minutes
How to confirm Wait several minutes, leave the eShop, reopen it and try the purchase again
- 2
Maintenance affecting credit cards
What separates it The message says the server is under maintenance or credit cards cannot be used
How to confirm Check the network status page and try after the maintenance has ended
- 3
A recent change of the account's country
What separates it The code appeared shortly after the country setting was changed
How to confirm Change the country back to the previous setting, wait a short time, then retry as Nintendo describes for 2813-0093
- 4
A problem with the card that the issuer must clear
What separates it The same error repeats for one card and not for another
How to confirm Contact the bank or company that issued the card; Nintendo says the card may be the issue
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message that came with it
- Whether the purchase was on the console or on nintendo.com
- Whether another card, PayPal or an eShop card works
- Whether the account's country was changed recently
Try in this order
0 of 8 completedWhat to do first
Reversiblewait several minutes, leave and reopen the eShop, and try the purchase again.
Correct only the documented fault domain
ReversibleTry a different card, pay with an eShop card or PayPal instead, and if it persists ask your card issuer whether it declined the charge.
Wait several minutes and try again
ReversibleNintendo's articles for 2813-0093 and 2813-5901 say the error is often a temporary issue with the payment type that resolves after a short time.
Close and reopen the eShop
ReversibleReturn to the HOME Menu, restart the eShop and try the purchase again. Nintendo lists this for 2813-0119, 2813-5599 and 2813-5920.
Use a different payment method
ReversibleTry another credit or debit card, add funds with a Nintendo eShop card by entering its 16-character code under Enter Code, or link PayPal to your Nintendo Account.
Check for maintenance
ReversibleOpen the network status page; if credit cards or the eShop are under maintenance, try after it ends.
Reverse a recent country change
ReversibleIf the country on the account changed recently, set it back, wait a short time and try again.
Contact the card issuer if one card keeps failing
ReversibleNintendo says that if the code persists with one card, the issuer can tell you whether it declined the charge.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2813-0093
- A credit card purchase fails; wait several minutes, since this is often a temporary payment issue, and reverse a recent country change.
- 2813-0119
- A credit card purchase failed; reopen the eShop, try another card, or add funds with an eShop card or PayPal.
- 2813-1402
- A credit card purchase failed, usually a temporary network issue; try later or use PayPal, an eShop card or another card.
- 2813-1410
- The same credit card failure and advice as 2813-1402.
- 2813-2402
- The same as 2813-1402: try later or use another payment method.
- 2813-2410
- The same as 2813-1402.
- 2813-2440
- "An error has occurred"; check your payment and billing information, look for maintenance, try another payment method or the Nintendo Store.
- 2813-5599
- "An error has occurred"; restart the eShop, check for maintenance and try again.
- 2813-5901
- Wait several minutes; often a temporary issue with your payment type; try an alternate method.
- 2813-5910
- Use a different payment method, another card, an eShop card or PayPal.
- 2813-5911
- "An error has occurred" adding funds or buying; try a different card, an eShop card or PayPal.
- 2813-0091
- An error during a credit card transaction; exit and re-enter the eShop, then try again; a longer failure may be an outage.
- 2813-5904
- A temporary outage affecting credit cards on the eShop; wait and retry.
- 2813-9804
- A temporary outage affecting credit cards on the eShop; wait and retry.
- 2813-1400
- Credit card purchases fail while the eShop is likely under maintenance; check status first.
- 2813-2400
- "The server is currently under maintenance, and credit cards cannot be used".
- 2813-9000
- A purchase fails while the eShop is likely under maintenance.
- 2813-0066
- "An error has occurred" buying one game; a temporary issue with that title, so wait and retry.
- 9001-0093
- The nintendo.com twin of 2813-0093.
- 9001-0119
- The Nintendo Store twin of 2813-0119; sign out and in again, or use another card.
- 9001-2400
- The Nintendo Store twin of 2813-2400.
- 9001-2440
- The Nintendo Store twin of 2813-2440.
- 9001-5599
- The Nintendo Store twin of 2813-5599; try the purchase in the eShop.
- 9001-5911
- The Nintendo Store twin of 2813-5911.
- 9001-1470
- The Nintendo Store twin of 2813-1470: delete the saved card, re-enter it, or try another card.
Stop boundary
When this stops being a self-service repair
- !If the same card fails everywhere and another works, contact your bank or card issuer before repeating the attempt
- !Do not send card numbers or security codes to anyone by email or chat
- !Check purchase history before you retry, so that a payment is never taken twice
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles are the generic or temporary credit and debit card failures: the message is "an error has occurred" or a short-lived payment problem, and Nintendo's advice is to wait, retry, or use another payment method. Card details rejected outright are on the next page. The 9001 codes are the nintendo.com twins.
Exact questions
Common questions
What does 2813-0093, 2813-0119, 2813-1402, 2813-1410, 2813-2402, 2813-2410, 2813-2440, 2813-5599, 2813-5901, 2813-5910, 2813-5911, 2813-0091, 2813-5904, 2813-9804, 2813-1400, 2813-2400, 2813-9000, 2813-0066, 9001-0066, 9001-0093, 9001-0119, 9001-2400, 9001-2440, 9001-5599, 9001-5901, 9001-5911, 9001-1470 mean on a Nintendo Switch console?+
a credit or debit card purchase failed with a generic or temporary error; Nintendo's advice is to wait, retry or use another payment method
How do I add funds without a card?+
Launch the eShop, select your account, choose Enter Code and type the 16-character prepaid code, then confirm.
Why do 9001 codes appear?+
They are the nintendo.com versions of the console's 2813 codes, and the steps are the same.
Is my card blocked?+
Not necessarily. These codes are mostly temporary; the card issuer can tell you if a charge was declined.
What if all cards fail?+
Check the status page for maintenance and use PayPal or an eShop card in the meantime.
Does a country change matter?+
Yes. Nintendo says to change it back and wait a short time if the code follows a change.