On the covered Nintendo Switch console, 2813-0002, 2137-3686, 2137-4023, 2137-4024, 2137-7502, 2137-7503, 2137-7504, 2811-7429, 2811-7503, 2811-7504, 2813-0988, 2813-0990, 2813-2409, 2813-9014, 2813-9099, 2813-9700, 2813-9712, 9001-0988, 9001-9014, 2813-9404, 2813-9258, 9001-9258, 2813-9528, 2813-9900, 9001-9900, 2813-5920, 2813-0009, 9001-0009, 2813-2491, 2813-9200, 9001-9200, 9001-1609, 9001-1625 means the eShop, the redeem screen or a purchase is unavailable because of maintenance, an outage, a busy service or a timeout on Nintendo's side First, open Nintendo's network status page and look for posted eShop maintenance.
Differential
Likely causes of “Nintendo Switch console codes 2813-0002, 2137-3686 and 31 more”, and how to tell them apart
- 1
Posted eShop maintenance
What separates it The message names the eShop or the redeem service and the status page lists a maintenance window
How to confirm Open the Nintendo network status page and look for eShop maintenance; if posted, nothing on your side will help until it ends
- 2
A temporary outage or heavy use
What separates it No maintenance is posted, and the same code appears for other people and for other consoles
How to confirm Retry after a wait, since Nintendo says a high volume of users can cause these errors
- 3
The eShop session timed out from inactivity
What separates it The message mentions a timeout due to inactivity, as with 2813-0990 and 2813-9712
How to confirm Return to the HOME Menu and open the eShop again
- 4
A cached session on the console
What separates it The code is 2813-2491 after a credit card purchase timed out
How to confirm Clear the cache for the user, as Nintendo says, then retry the purchase after the eShop is back
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message that came with it
- What Nintendo's network status page says at that moment
- Whether you were opening the eShop, buying with a card or redeeming a code
- Whether the same code appears on the console and on nintendo.com
Try in this order
0 of 8 completedWhat to do first
Reversibleopen Nintendo's network status page and look for posted eShop maintenance.
Correct only the documented fault domain
ReversibleWait for the maintenance to end, return to the HOME Menu and reopen the eShop, and if there is no notice after many hours, contact Nintendo with the exact code.
Check the network status page
ReversibleOpen support.nintendo.com/networkstatus and look for eShop, redeem or card maintenance. If it is posted, wait until it ends before you try again.
Return to the HOME Menu and reopen the eShop
ReversibleNintendo's articles for the timeout codes say to go back to the HOME Menu and open the eShop again, then check the status page if the code persists.
Retry later when nothing is posted
ReversibleFor codes that describe a likely temporary outage or high volume, try again later in the day; Nintendo says a system update or purchase may go through then.
Clear the cache after a timed-out purchase
ReversibleFor 2813-2491, on Switch 2 open System, Data-Clear Options, Clear Cache and Clear Data; on Switch open System, Formatting Options, Reset Cache and pick the user. Downloaded games and saves are not touched.
Try the Nintendo Store for a stuck purchase
ReversibleFor the credit card and redeem codes, Nintendo says you can make the purchase in the eShop on the console instead of the website, or the other way round.
Confirm nothing was charged twice
ReversibleLook at your purchase history in your Nintendo Account before you retry a purchase that showed an error.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2813-0002
- Unable to connect to the eShop; a temporary eShop service outage, so check the network status page and connect again once maintenance ends.
- 2137-3686
- Unable to connect to the eShop (the article text shows 2817-3686); a temporary eShop service outage.
- 2137-4023
- Unable to reach an online feature such as the eShop; likely a temporary outage or a high volume of users.
- 2137-4024
- Starting downloadable software shows "Please try again later"; a temporary eShop service outage.
- 2137-7502
- Unable to connect to the eShop; likely outage or maintenance.
- 2137-7503
- Unable to reach an online feature such as the eShop; likely a temporary outage or heavy use.
- 2137-7504
- "Unable to communicate with the server" when downloading or opening the eShop; check the status page.
- 2811-7429
- Unable to reach an online feature such as the eShop; likely a temporary outage or heavy use.
- 2811-7503, 2811-7504
- Unable to reach an online feature such as the eShop; the same code article covers 2811-7504.
- 2813-0988
- Unable to connect to the eShop; a likely temporary outage.
- 2813-0990
- "The connection to the server has timed out due to inactivity"; the eShop timed out or there is an outage.
- 2813-2409
- Unable to connect to the eShop; a likely temporary outage.
- 2813-9014
- Unable to connect to the eShop; a likely temporary outage.
- 2813-9099
- Unable to connect to the eShop; a likely temporary outage.
- 2813-9700
- Unable to connect to the eShop; return to the HOME Menu and reopen it, then check status.
- 2813-9712
- The eShop timed out due to inactivity, or there is a temporary service outage.
- 9001-0988
- The nintendo.com twin of 2813-0988: a likely temporary outage of the eShop or another online service.
- 9001-9014
- The nintendo.com twin of 2813-9014: a likely temporary outage.
- 2813-9404
- A temporary issue or outage on the eShop; try again later.
- 2813-9258
- Redeeming a card or download code; a likely temporary outage, so check the status page and retry.
- 9001-9258
- The nintendo.com twin of 2813-9258.
- 2813-9528
- "An error has occurred" while redeeming a code or card; a temporary eShop outage.
- 2813-9900
- A credit card purchase or redeem failed; a likely temporary service issue, so restart the eShop and check status.
- 9001-9900
- The Nintendo Store twin of 2813-9900: try the purchase in the eShop on the console.
- 2813-5920
- A credit card purchase failed; a likely temporary eShop service issue.
- 2813-0009
- A credit card purchase or redeeming a code failed; a likely temporary eShop service issue.
- 2813-2491
- A credit card purchase timed out; a network issue or an outage, and Nintendo suggests clearing the cache for affected users.
- 2813-9200
- Redeeming a code; "The server is currently undergoing maintenance".
- 9001-9200
- The nintendo.com twin of 2813-9200: redeem the code after maintenance.
- 9001-1609
- The Redeem Now feature says the service is unavailable; the eShop may be down.
- 9001-1625
- A digital purchase made off the console says the service is unavailable; check status and wait a few hours for the game to arrive.
Stop boundary
When this stops being a self-service repair
- !If no maintenance is posted and the code persists for a long time, contact Nintendo Support with the exact code
- !Do not enter card details on a site that a message or email sent you to; use the console's eShop or nintendo.com directly
- !A card charged during a failed purchase should be checked against your Nintendo Account purchase history before you try again
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles all say the eShop, the redeem screen or a purchase is unavailable because of maintenance, an outage, a busy service or a timeout on Nintendo's side. Card, PayPal and code problems that are not maintenance have their own pages. The 9001 codes are the nintendo.com equivalents of the 2813 codes.
Exact questions
Common questions
What does 2813-0002, 2137-3686, 2137-4023, 2137-4024, 2137-7502, 2137-7503, 2137-7504, 2811-7429, 2811-7503, 2811-7504, 2813-0988, 2813-0990, 2813-2409, 2813-9014, 2813-9099, 2813-9700, 2813-9712, 9001-0988, 9001-9014, 2813-9404, 2813-9258, 9001-9258, 2813-9528, 2813-9900, 9001-9900, 2813-5920, 2813-0009, 9001-0009, 2813-2491, 2813-9200, 9001-9200, 9001-1609, 9001-1625 mean on a Nintendo Switch console?+
the eShop, the redeem screen or a purchase is unavailable because of maintenance, an outage, a busy service or a timeout on Nintendo's side
What is the difference between 2813 and 9001 codes?+
2813 codes appear on the console and 9001 codes on nintendo.com for the same problems, and Nintendo gives the same steps for both.
Why does 2137-7500 stop a system update?+
It indicates a likely temporary eShop service outage; Nintendo says to try later in the day if none is posted.
Can my card be charged when an error appears?+
Check your Nintendo Account purchase history before retrying so you do not buy twice.