On the covered Nintendo Switch console, 2813-2470, 2813-1470, 2813-2441, 2813-2471, 2813-2472, 2813-2480, 2813-5301, 2813-5304, 2813-0025, 9001-0025, 9001-2470, 9001-2471, 9001-2472, 9001-2473, 9001-2480, 9001-5301, 9001-5304, 9001-0090, 2813-0090, 2813-6542 means the card issuer or Nintendo rejected the payment details: wrong or mismatched billing data, a card from another country, a restricted account or a failed authentication First, check the card number, expiry, security code and the billing zip or postal code.
Differential
Likely causes of “Nintendo Switch console codes 2813-2470, 2813-1470 and 18 more”, and how to tell them apart
- 1
Billing details that do not match the card
What separates it The message mentions the card issuer or the code is 2813-2472, 2813-5301 or 2813-5304
How to confirm Check the name, billing address, zip or postal code and security code against your card statement
- 2
A saved card that has gone bad
What separates it The error appears only when using saved credit card information
How to confirm Delete the saved card on the Nintendo Account website and enter it again, as Nintendo says for 2813-1470 and 2813-2470
- 3
A card issued in another country
What separates it The message says you must use a card from your country or region of residence
How to confirm Use a card issued in the country the Nintendo Account is set to
- 4
A restriction that Nintendo has placed on the payment method
What separates it The message says the use of credit cards by this account is restricted
How to confirm The account holder has to contact Nintendo; no setting or card change lifts it
- 5
A failed 3-D Secure check
What separates it The message says 3-D Secure authentication failed for this card entry
How to confirm Re-enter the card and complete the issuer's authentication, or use another card or PayPal
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message including the card issuer wording
- The country of the Nintendo Account and the country the card was issued in
- Whether the card was saved on the account or typed for this purchase
- Whether another card, PayPal or an eShop card works
Try in this order
0 of 8 completedWhat to do first
Reversiblecheck the card number, expiry, security code and the billing zip or postal code.
Correct only the documented fault domain
ReversibleDelete the saved card and enter it again, use a card issued in the region of the eShop, complete 3-D Secure if asked, and contact the card issuer or Nintendo Support for a restriction.
Check the billing details
ReversibleEnter the name, billing address including the zip or postal code, and the security code exactly as your issuer has them; several codes on this page are caused by a mismatch.
Delete the saved card and re-enter it
ReversibleOn the Nintendo Account website choose Funds and Payment Methods, then Change under Payment Methods, delete the saved card and confirm; then re-enter the details when you buy.
Match the card to the account's country
ReversibleThe card must be issued in the country the Nintendo Account is set to. Nintendo's example: a card issued in Mexico will not work if the account is set to Argentina or Chile.
Try another card or method
ReversibleUse a different credit or debit card, PayPal or a Nintendo eShop card while you sort out the first one.
Call the card issuer
ReversibleIf the error continues with a card, the bank or company that issued it can say whether it declined the transaction and can check that your billing information is right.
Contact Nintendo about a restriction
ReversibleFor 2813-2480 and 9001-2480, the account holder should contact Nintendo to see whether the restriction can be lifted.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2813-2470
- "There was an issue processing your transaction. Contact your card issuer"; delete the saved card, match the account country to the card's country and re-enter the card.
- 2813-1470
- A credit card purchase fails; delete the saved card and re-enter it, check name, billing address and security code, or try another card.
- 2813-2441
- A credit card purchase fails; try a different card, or try later or another payment method.
- 2813-2471
- "You must use a credit card issued in your country/region of residence"; the card must match the eShop's region.
- 2813-2472
- The card issuer refused the transaction, likely because of a discrepancy in the card details; verify them and try again.
- 2813-2480
- "The use of credit cards by this Nintendo Account is restricted by Nintendo"; the account holder should contact Nintendo.
- 2813-5301
- Check your billing information, including a valid zip or postal code.
- 2813-5304
- "An error has occurred"; check billing information, including the zip or postal code.
- 2813-0025
- A credit card purchase fails; reverse a recent country change and try another payment method.
- 9001-2471
- "This credit card cannot be used. Please check whether the card is valid, or use another card"; the card must match the Nintendo Store's region.
- 9001-2473
- "3-D Secure authentication failed"; check the entry, try another card, an eShop card or PayPal.
- 9001-2480
- The nintendo.com twin of 2813-2480: the account's credit card use is restricted by Nintendo.
- 9001-5301
- The nintendo.com twin of 2813-5301: check the zip or postal code.
- 9001-0090
- A credit card transaction failed on nintendo.com; Nintendo asks you to contact support.
- 2813-0090
- Unable to connect to the eShop; contact Nintendo for assistance with this code.
- 2813-6542
- Unable to add funds with a credit card; wait 24 hours before trying again, then contact Nintendo if it continues.
Stop boundary
When this stops being a self-service repair
- !For a restriction message, the account holder must contact Nintendo; changing cards will not lift it, and do not try to hide it
- !Repeated failed attempts can trip your bank's own fraud checks, so stop after two tries and call the issuer
- !Never share your security code or card number outside the eShop or nintendo.com payment screens
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover payment details or card use being refused: wrong billing data, a card from another country, a restricted account or a failed authentication. Temporary or generic card failures are on the previous page. The 9001 codes are the nintendo.com twins.
Exact questions
Common questions
What does 2813-2470, 2813-1470, 2813-2441, 2813-2471, 2813-2472, 2813-2480, 2813-5301, 2813-5304, 2813-0025, 9001-0025, 9001-2470, 9001-2471, 9001-2472, 9001-2473, 9001-2480, 9001-5301, 9001-5304, 9001-0090, 2813-0090, 2813-6542 mean on a Nintendo Switch console?+
the card issuer or Nintendo rejected the payment details: wrong or mismatched billing data, a card from another country, a restricted account or a failed authentication
Can I use a foreign credit card?+
Nintendo says the card must be issued in the same country as the Nintendo Account, for example a Mexican card will not work on an account set to Argentina.
Why does the zip code matter?+
Nintendo says that if a valid zip or postal code is not entered, 2813-5301 or 2813-5304 may occur.
What is 3-D Secure?+
An extra authentication step from the card issuer; 9001-2473 means it failed, so check the entry or try another card.
Should I keep retrying?+
No. After two tries, ask the issuer, or pay with PayPal or an eShop card.