On the covered Nintendo Switch console, 9001-1400 means an error that comes up when you are unable to make a purchase using a credit card on the Nintendo Store. First, note the exact error code and message on the screen and what you were doing when it appeared.
Differential
Likely causes of “Nintendo Switch console code 9001-1400”, and how to tell them apart
- 1
The eShop is under maintenance
What separates it Credit card purchases fail
How to confirm Check the Network Status page and try after maintenance
- 2
A card issue
What separates it Other eShop actions work
How to confirm Try a different payment method
- 3
A bank decline
What separates it The card is refused
How to confirm Contact the card issuer
- 4
A persistent problem
What separates it No maintenance is posted
How to confirm Contact Nintendo Support
Before you touch a setting
Record this first — changing settings destroys the evidence
- The payment method
- The Network Status notice
Try in this order
0 of 5 completedWhat to do first
ReversibleNote the exact error code and message on the screen and what you were doing when it appeared.
Correct only the documented fault domain
ReversibleReview support.nintendo.com/networkstatus for the most up-to-date maintenance and server status information, and then try to make your purchase after the posted maintenance has ended.
Open Network Status
ReversibleLook for eShop maintenance.
Wait for maintenance to end
ReversibleThen retry.
Use another card
ReversibleOr an eShop card.
Model-specific
What is true of this model and not of its siblings
- Likely maintenance
- Nintendo's note.
- Payment alternatives
- eShop cards and PayPal.
- Credit card purchases
- Nintendo says this code likely means the eShop is under maintenance, so a credit card purchase fails for a reason that has nothing to do with your card. Check the status page, and try again after the maintenance ends.
- If there is no maintenance
- Wait a while and try again; if the error persists, try a different payment method such as an eShop card or PayPal, and contact the card issuer if your bank declined it.
- Keeping the cart
- Note what you were buying so that you can return to it. Nothing is charged when a purchase fails with this code, but check your bank statement and the eShop purchase history to be sure.
- Reading the situation
- An eShop error that mentions a credit card purchase while the status page shows maintenance is the simplest case: wait for the end of the work. Planned maintenance is posted with start and end times, so you know when to try again.
- If you must buy now
- If a limited-time sale is ending, an eShop card or PayPal route may not go through the same failing path, though maintenance usually stops them all. Check the status page for what is affected.
- Purchases that did not go through
- Nothing is charged when a purchase fails with this code, but a bank may show a pending authorization for a day or two that then drops off. Check your purchase history in the eShop before trying again, so you do not buy twice.
- What to do about a sale
- If a sale is ending and the eShop is in maintenance, nothing you do will speed it up. Check the status page for the end time, and ask whether the sale runs past it. Keep the game in a wish list so you can buy it as soon as the service returns.
Stop boundary
When this stops being a self-service repair
- !Contact the card issuer
- !If the error persists with no maintenance notice, contact Nintendo Support
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 9001-1400 mean on a Nintendo Switch console?+
an error that comes up when you are unable to make a purchase using a credit card on the Nintendo Store.
Can I pay another way?+
With an eShop card or PayPal.
When do I call Nintendo?+
If it persists with no maintenance.