On the covered Nintendo Switch console, 2813-9310, 10417, 2813-1483, 2813-1776, 2813-5912, 2813-9320, 2813-0121, 9001-1483, 9001-1776, 9001-5912, 9001-9320 means a PayPal payment failed because the link between PayPal and the Nintendo Account is out of date or PayPal returned an error First, unlink PayPal from the Nintendo Account and link it again.
Differential
Likely causes of “Nintendo Switch console codes 2813-9310, 10417 and 9 more”, and how to tell them apart
- 1
The link between PayPal and the Nintendo Account is out of date
What separates it The message says your PayPal information has changed or the account was unlinked
How to confirm Unlink PayPal from the Nintendo Account and link it again, as Nintendo's article says
- 2
A PayPal account problem
What separates it The message says an error occurred when using PayPal and it repeats
How to confirm Note the inquiry number shown with the message and contact PayPal customer support
- 3
A temporary service error
What separates it The code is 2813-0121 or 2813-9320 and it happened once
How to confirm Exit and re-enter the eShop, wait a while and try again
- 4
The PayPal option is not available to the account
What separates it The account is outside the countries where PayPal linking is offered, or the account holder is under 18
How to confirm Use a credit card or a Nintendo eShop card instead
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the full message, including any PayPal inquiry number
- Whether PayPal was changed recently, such as a new password or a new bank
- Whether the failure is on the console or on nintendo.com
- Whether another payment method works for the same purchase
Try in this order
0 of 7 completedWhat to do first
Reversibleunlink PayPal from the Nintendo Account and link it again.
Correct only the documented fault domain
ReversibleRelink PayPal at accounts.nintendo.com, retry after a wait for temporary errors, use another payment method, and contact PayPal if the same error repeats.
Unlink PayPal from the Nintendo Account
ReversibleSign in to the Nintendo Account website and unlink PayPal from the payment methods, then link it again from the eShop by scanning the QR code or from https://ec.nintendo.com/paypal/agreement.
Relink and confirm
ReversibleSign in to the Nintendo Account, choose Link a PayPal account, log in to PayPal, pick the payment method, review the policies, select Agree & Continue and then Confirm on the console.
Wait if the console says it cannot confirm the link
ReversibleIf the message says Unable to confirm the link to your PayPal account after you finished on the website, wait a while before trying again; if the link is incomplete, finish it on the website.
Try again later or use another method
ReversibleFor the temporary codes, wait a while and retry; you can pay with a credit card, add eShop funds, or use the Nintendo Store instead.
Contact PayPal with the inquiry number
ReversibleIf the error repeats, note the inquiry number at the bottom of the message and contact PayPal customer support.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2813-9310
- "An error occurred when using PayPal"; there may be an issue with your PayPal account; unlink and relink it.
- 10417
- Error code 10417 on a PayPal purchase on the eShop or Nintendo.com; there may be an issue with the PayPal account.
- 2813-1483
- "PayPal is unavailable because your PayPal information has changed"; unlink and relink PayPal.
- 2813-1776
- "Your PayPal account has been unlinked because your account information was updated"; relink PayPal and try again.
- 2813-5912
- "An error occurred when using PayPal" with a request to wait; note the inquiry number if it repeats.
- 2813-9320
- A PayPal error with the text UNPROCESSABLE_ENTITY; try again, or use another payment method.
- 2813-0121
- An error during a PayPal transaction; exit and re-enter the eShop; a longer failure may be an outage.
- 9001-1483
- The Nintendo Store twin of 2813-1483.
- 9001-1776
- The Nintendo Store twin of 2813-1776.
- 9001-5912
- The Nintendo Store twin of 2813-5912.
- 9001-9320
- The nintendo.com twin of 2813-9320.
Stop boundary
When this stops being a self-service repair
- !PayPal problems that are inside the PayPal account belong to PayPal customer support, who can use the inquiry number shown
- !Do not enter your PayPal password anywhere except PayPal's own sign-in page reached from the console or nintendo.com
- !If PayPal fails repeatedly, use another payment method rather than repeating the same attempt
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover PayPal payments on the eShop and the Nintendo Store. PayPal linking is offered to residents of the U.S., Canada and Mexico who are 18 or over, according to Nintendo's articles. Problems inside PayPal's own account belong to PayPal.
Exact questions
Common questions
What does 2813-9310, 10417, 2813-1483, 2813-1776, 2813-5912, 2813-9320, 2813-0121, 9001-1483, 9001-1776, 9001-5912, 9001-9320 mean on a Nintendo Switch console?+
a PayPal payment failed because the link between PayPal and the Nintendo Account is out of date or PayPal returned an error
What is the inquiry number?+
A number shown with some PayPal errors that PayPal support can use to look up the failed request.
Why was my PayPal unlinked?+
2813-1776 says the account was unlinked because your PayPal account information was updated.
Who can use PayPal on the eShop?+
Nintendo's articles describe it for residents of the U.S., Canada and Mexico aged 18 and over.
Is there an alternative?+
Yes: a credit card, a Nintendo eShop card, or the same purchase on the Nintendo Store.