Expanded exact-code directory
Nintendo Switch console error codes: PayPal and nintendo.com purchase codes
Nintendo Switch console codes as Nintendo Support lists them, each with its meaning and the first safe check.
A purchase made with PayPal or on nintendo.com depends on the link between your Nintendo Account, your PayPal account and the eShop. If a purchase fails, check that PayPal is linked and that its funding source, such as a card or bank account, is valid and has the funds. Sign in to nintendo.com on a computer to see whether the account shows an error or a pending order, and look in your email for a receipt before you try again, because a payment may have gone through.
Nintendo Switch console code 2816-0800: meaning and exact next steps
2816-0800 means an error shown in the Nintendo Switch App for smart devices; Nintendo says it means the Nintendo Account signed into the app does not have an active Nintendo Switch Online membership.
Open record Nintendo Switch console · exact codeNintendo Switch console code 9001-0039: meaning and exact next steps
9001-0039 means an error that comes up when you try to redeem a download code.
Open record Nintendo Switch console · exact codeNintendo Switch console code 9001-1400: meaning and exact next steps
9001-1400 means an error that comes up when you are unable to make a purchase using a credit card on the Nintendo Store.
Open record Nintendo Switch console · exact codeNintendo Switch console code 9001-1637: meaning and exact next steps
9001-1637 means you do not have any redeemable Nintendo Switch Game Vouchers on the Nintendo Account you are currently signed in.
Open record Nintendo Switch console · exact codeNintendo Switch console codes 2813-9310, 10417 and 9 more: meaning and exact next steps
2813-9310, 10417, 2813-1483, 2813-1776, 2813-5912, 2813-9320, 2813-0121, 9001-1483, 9001-1776, 9001-5912, 9001-9320 means a PayPal payment failed because the link between PayPal and the Nintendo Account is out of date or PayPal returned an error
Open record Nintendo Switch console · exact codeNintendo Switch console codes 9001-1628, 9001-3851 and 4 more: meaning and exact next steps
9001-1628, 9001-3851, 9001-1772, 2813-0000, 2813-9801 or 9001-9801 means a purchase or redeem on nintendo.com was refused by a rule of the account, the region or the payment route
Open recordPayPal and nintendo.com purchase errors on the Switch
Region matters here too: PayPal and the Nintendo Account must be for the same country as the eShop you are using. Remove and re-add the PayPal link, or try another payment method. If an order shows as pending, wait a while, since some purchases take time to confirm. Keep the error code and the order number for Nintendo support.
Why does my PayPal purchase fail on the Switch eShop?
The PayPal link may have expired, the funding source may be invalid or the regions may not match. Check the link in your Nintendo Account.
How do I know whether a failed purchase charged me?
Check your email for a receipt and your PayPal or card statement. If you were charged without receiving the game, contact Nintendo support.