On the covered Nintendo Switch console, 9001-1628, 9001-3851, 9001-1772, 2813-0000, 2813-9801 or 9001-9801 means a purchase or redeem on nintendo.com was refused by a rule of the account, the region or the payment route First, read the message and note which rule it names.
Differential
Likely causes of “Nintendo Switch console codes 9001-1628, 9001-3851 and 4 more”, and how to tell them apart
- 1
An account that does not meet the age rule for the website
What separates it The message names Quebec and the account was created for a child
How to confirm Have a user aged 13 or over make the purchase; the game can then be played by any user on the console
- 2
Game Vouchers that expire before the pre-order is charged
What separates it The message says the voucher license will expire before the release date
How to confirm Redeem a voucher that expires within the seven days before release, or use another payment method
- 3
A payment route that the website does not support for this item
What separates it The message just says the purchase could not be completed
How to confirm Use a different payment method or make the purchase in the eShop on the console
- 4
An old Game News link or a temporary eShop issue
What separates it The code is 2813-0000 or 2813-9801 after following a link or removing a card
How to confirm Open the eShop from the HOME Menu directly, and try later for the saved-card removal
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message
- The age or account type of the signed-in user, for 9001-1628
- The voucher expiry dates and the game's release date, for 9001-3851
- How you reached the page: the website, the eShop or a Game News link
Try in this order
0 of 7 completedWhat to do first
Reversibleread the message and note which rule it names.
Correct only the documented fault domain
ReversibleFollow the rule (age in Quebec, voucher expiry, payment method), or complete the purchase in the eShop on the console.
Read the message and name the rule
ReversibleEach code on this page explains its own rule: age in Quebec, voucher expiry, an unsupported payment route or a bad link.
Check voucher expiry dates
ReversibleFor 9001-3851, look at your Game Vouchers in the Nintendo Switch Online section of your Nintendo Account Shop Menu or in the eShop; each voucher lists its expiry date.
Use another payment method
ReversiblePay by credit card, PayPal or eShop funds, or make the purchase directly in the eShop on the console.
Open the eShop from the HOME Menu
ReversibleFor 2813-0000, close the link and open the eShop from the HOME Menu directly, then browse to the item.
Try later for saved card removal
ReversibleFor 2813-9801, wait and try again, as Nintendo describes it as a temporary issue or outage.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 9001-1628
- Purchases through Nintendo.com in Quebec are for users aged 13 and over; an account created for a user 12 or younger cannot buy there.
- 9001-3851
- "The Game Voucher license will expire before the release date"; the vouchers expire before payment for the pre-order is processed.
- 9001-1772
- Purchasing on the Nintendo website fails; use a different payment method such as a credit card, or buy in the eShop on the console.
- 2813-0000
- Opening the eShop, redeeming a code or buying a membership; can occur when following a Game News link that is not valid.
- 2813-9801 or 9001-9801
- Removing saved credit card information from the eShop fails; typically a temporary issue, so try later.
Stop boundary
When this stops being a self-service repair
- !Age rules are set by Nintendo and by local law, so nothing on the console or account can remove them
- !If a pre-order fails and you cannot redeem a voucher, contact Nintendo Support before the release date
- !Do not create an account with a false age to get around the rule
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles are individual rules that apply on nintendo.com or in the eShop: age in Quebec, Game Voucher expiry, an unsupported payment route, a Game News link, and removing a saved card. They are grouped because each is a rule, not a fault.
Exact questions
Common questions
What does 9001-1628, 9001-3851, 9001-1772, 2813-0000, 2813-9801 or 9001-9801 mean on a Nintendo Switch console?+
a purchase or redeem on nintendo.com was refused by a rule of the account, the region or the payment route
Why can a child's account not buy on nintendo.com in Quebec?+
Nintendo says purchases through Nintendo.com and the eShop from Quebec are available only to users 13 and older.
Can a 12-year-old still play a game bought by a parent?+
Yes. Nintendo says a game bought with an account of a user 13 or older can be played by any user on the console, adjustable with parental controls.
What can I use instead of a voucher?+
A credit card, PayPal or available eShop funds.