On the covered Nintendo Switch console, 9001-1637 means you do not have any redeemable Nintendo Switch Game Vouchers on the Nintendo Account you are currently signed in. First, note the exact error code and message on the screen and what you were doing when it appeared.
Differential
Likely causes of “Nintendo Switch console code 9001-1637”, and how to tell them apart
- 1
No redeemable vouchers on this account
What separates it The voucher cannot be applied
How to confirm Check the vouchers on the signed-in account
- 2
Vouchers already used
What separates it The list shows none left
How to confirm Review your purchase history
- 3
The vouchers are on another account
What separates it A different Nintendo Account bought them
How to confirm Sign in with that account
- 4
An expired voucher
What separates it The voucher is past its date
How to confirm Check the expiry date
- 5
A membership issue
What separates it The vouchers are tied to a membership
How to confirm Check your Nintendo Switch Online membership
Before you touch a setting
Record this first — changing settings destroys the evidence
- The account signed in
- The voucher count and dates
- Where the vouchers were bought
Try in this order
0 of 8 completedWhat to do first
ReversibleNote the exact error code and message on the screen and what you were doing when it appeared.
Correct only the documented fault domain
ReversibleVisit https://ec.nintendo.com/my/membership. Available vouchers, along with their expiration date, will appear below your Nintendo Switch Online membership information. On Nintendo Switch 2: Select your nickname on the left, then scroll down to view your available vouchers.
Open your membership page
ReversibleAt ec.nintendo.com.
Check available vouchers
ReversibleAnd their expiry dates.
Check on the console
ReversibleIn the eShop under your user.
Review purchase history
ReversibleIf all are used.
Sign in with the buying account
ReversibleIf another bought them.
Contact Nintendo
ReversibleIf one is missing.
Model-specific
What is true of this model and not of its siblings
- Vouchers
- They appear under your membership.
- Expiry
- Vouchers have dates.
- Vouchers and accounts
- A Switch Game Voucher belongs to the Nintendo Account that bought it and is applied when you buy a game that qualifies. If the signed-in account has none left, the error appears. Check the other accounts you use; the voucher may sit on a family member's account or on an old one.
- Checking expiry and use
- Vouchers have an expiry date shown below your membership details on the account website. A voucher you used earlier shows in your purchase history with the date it was applied, which settles whether it is still available.
- Buying the right way
- Vouchers apply to certain games and bundles, so check the terms that came with the purchase. If you believe a voucher is missing, contact Nintendo Support with the order number.
- Hunting for a lost voucher
- If you were sure you had a voucher, check every Nintendo Account you have used, including a child's account and an old one. Vouchers appear under the membership details of the account that bought them, with expiry dates.
- Voucher terms
- A voucher applies to specific games and bundles within a period, and once used it cannot be reused. Your purchase history shows the title and date it was applied to, which answers most questions.
Stop boundary
When this stops being a self-service repair
- !If you believe a voucher is missing, contact Nintendo Support with the order details
- !Check every account you use
- !Keep the purchase confirmation
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 9001-1637 mean on a Nintendo Switch console?+
you do not have any redeemable Nintendo Switch Game Vouchers on the Nintendo Account you are currently signed in.
What does this voucher error mean?+
You have no redeemable Switch Game Vouchers on the signed-in account.
Where do I see vouchers?+
On your membership page or in the eShop.
What if they are used?+
Check your purchase history.
Could another account hold them?+
Yes.