On the covered Nintendo Switch console, 2155-8006, 2155-8007, 2155-8028, 2124-8028, 2124-8060, 2155-0404, 2124-8052 means the console could not link or sign in to the Nintendo Account because the network was poor, or because Nintendo's sign-in service was busy First, confirm that other devices on the same network can reach the internet.
Differential
Likely causes of “Nintendo Switch console codes 2155-8006, 2155-8007 and 5 more”, and how to tell them apart
- 1
A weak or unstable wireless signal
What separates it Linking or sign-in fails while the console is docked or far from the router, and the code changes when you move
How to confirm Remove the console from the dock and hold it within 10 to 15 feet of the router while you retry
- 2
An internet service type that Nintendo does not recommend
What separates it The code is 2155-8007 and the connection is 5G, cellular or satellite
How to confirm Test the same console on a cable, DSL or fiber connection; Nintendo says other services may cause lag, latency or slow downloads
- 3
A wireless band that the console does not get on with
What separates it The router offers 2.4 GHz and 5 GHz and the failure repeats on one
How to confirm Create a new connection on the other band and compare; Nintendo's article suggests this step
- 4
A temporary problem with Nintendo's sign-in service
What separates it The console connects to other services but linking still fails, and the code is 2155-0404 or 2124-8052
How to confirm Wait and retry later; Nintendo says these usually clear on their own and to keep using the console meanwhile
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the action you were doing: linking, signing in, opening the eShop or transferring a user
- The type of internet service: cable, DSL, fiber, 5G, cellular or satellite
- Whether other devices on the same network have internet access
- Whether the console was docked and how far it was from the router
Try in this order
0 of 8 completedWhat to do first
Reversibleconfirm that other devices on the same network can reach the internet.
Correct only the documented fault domain
ReversibleTest the connection, take the console out of the dock, try the other band, use a wired connection where you can, restart the console, and retry the link later if the connection test passes.
Check that other devices have internet
ReversibleOn a phone or laptop on the same network, open a website. Nintendo says that if other devices cannot connect, the network itself may not have internet access and your provider or network administrator is the next call.
Take the console out of the dock and move closer
ReversibleTest within 10 to 15 feet of the router. Remove the dock from the picture while you retest, because the space behind a TV can weaken the signal.
Try the other wireless band
ReversibleSet up a new connection on the 2.4 GHz or 5 GHz network you are not currently using; many routers label them in the network name.
Restart the console
ReversibleUpdate it first if an update is available, then hold POWER for three seconds and choose Restart, as Nintendo says for 2124-8060.
Try a different access point
ReversibleConnect at another location or on a phone hotspot. If linking works there, the fault is in your own network.
Retry later for temporary codes
ReversibleFor 2155-0404 and 2124-8052 Nintendo says the problem should resolve soon, so keep using the console and try the link again later.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2155-8006
- Unable to link a Nintendo Account to the console; remove the console from the dock, try the other band and check that other devices on the network have internet.
- 2155-8007
- Trying to use an online feature; Nintendo asks whether you use a recommended internet service, which it says is a high-speed wired connection such as cable, DSL or fiber.
- 2155-8028
- Linking a Nintendo Account or transferring a user to another console; wireless and wired steps, starting with whether other devices have internet.
- 2124-8028
- Unable to sign in to the Nintendo Account, for example when starting the eShop; Nintendo says a poor network, such as weak Wi-Fi or slow speeds, is likely.
- 2124-8060
- Linking an account or opening the eShop; restart the console after updating it, then try a different access point.
- 2155-0404
- Unable to link a Nintendo Account; likely a temporary service problem, so keep using the console and link later.
- 2124-8052
- Message "An error has occurred. Please try again later." while linking or opening the eShop; usually a temporary sign-in problem, so try again later.
Stop boundary
When this stops being a self-service repair
- !If linking fails on more than one network, contact Nintendo Support with the code
- !Do not enter your Nintendo Account password anywhere except the console's own sign-in screen or accounts.nintendo.com
- !Router settings and provider issues belong to the router's maker or your internet provider
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover linking a Nintendo Account to a console, or signing in, when the connection is the likely fault. They do not cover an account that is deleted or restricted (see the account pages) or a sign-in service that is down (see the sign-in outage page).
Exact questions
Common questions
What does 2155-8006, 2155-8007, 2155-8028, 2124-8028, 2124-8060, 2155-0404, 2124-8052 mean on a Nintendo Switch console?+
the console could not link or sign in to the Nintendo Account because the network was poor, or because Nintendo's sign-in service was busy
Does the type of internet service matter?+
Nintendo recommends a high-speed wired service such as cable, DSL or fiber, and says 5G, cellular or satellite may cause lag, latency or slow downloads that block some online features.
What if 2124-8028 appears only sometimes?+
Nintendo says it is likely due to a poor network, such as weak wireless strength or slow speeds, so improve the signal before anything else.
Is my account broken?+
Not usually. These codes describe the connection or a temporary service problem, not a fault with the account itself.
Can I link at a friend's house?+
Yes, and it is a good test: if linking works on another network the problem is with your own network.
When should I wait instead of troubleshooting?+
For 2155-0404 and 2124-8052, where Nintendo describes a temporary problem that should resolve soon.