On the covered Nintendo Switch console, 2800-2806, 2808-2609, 2807-2806, 2811-2806, 2-ARVHA-0000 means a video would not load, either because the server hosting it did not answer or because the YouTube app on the console needs attention First, keep using the console and try the video again later; these codes do not point at the console.
Differential
Likely causes of “Nintendo Switch console codes 2800-2806, 2808-2609 and 3 more”, and how to tell them apart
- 1
The server that hosts the video is not answering
What separates it Only videos fail while the eShop and other online features work
How to confirm Try a different video and try the same video again later; Nintendo says this error does not point at the console
- 2
A short internet drop or timeout
What separates it The code appears mid-load and the connection test passes afterwards
How to confirm Run the console's connection test; a pass after the failure suggests a momentary drop
- 3
Wrong date and time on the console
What separates it The YouTube app shows 2-ARVHA-0000 every time it is launched
How to confirm Check the date and time in System Settings and correct them, then relaunch the app
- 4
A damaged or out-of-date YouTube app installation
What separates it The date, time and connection are right but the app still fails
How to confirm Delete the YouTube app and download it again from the eShop
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and where the video was, whether the News, the eShop or the YouTube app
- Whether other videos or the eShop load normally
- The date and time settings currently on the console
- Whether the console's connection test passes afterwards
Try in this order
0 of 7 completedWhat to do first
Reversiblekeep using the console and try the video again later; these codes do not point at the console.
Correct only the documented fault domain
ReversibleRetry the video later, check the connection, and for the YouTube code confirm the date and time, then delete and re-download the app.
Keep using the console and retry later
ReversibleNintendo says the News and eShop video codes come from the server hosting the video, so the first correct step is to try again later; nothing on the console needs changing.
Run the connection test
ReversibleOpen System Settings, Internet, Test Connection. If it passes, the video server is the problem; if it fails, use the network pages for the code it shows.
For YouTube, check the date and time
ReversibleThe YouTube article asks you to make sure the console's date and time are correct and that it is connected to the internet.
Delete and reinstall the YouTube app
ReversibleDelete the app from the console and download it again from the eShop; this removes any damaged installation.
Report the problem to YouTube
ReversibleIf the code persists after reinstalling, Nintendo's article says to contact YouTube directly, because the app is YouTube's.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2800-2806
- Streaming a video on the console fails with "Unable to load the video. Try again?"; likely a dropped or timed-out connection or a temporary outage.
- 2808-2609
- The same message and cause as 2800-2806; try again later.
- 2807-2806
- Viewing a video from the News or the eShop fails; a communication issue with the server that hosts the video, not a problem with the console.
- 2811-2806
- Loading a video in the eShop fails; Nintendo says it does not indicate an issue with your console and to try again later.
- 2-ARVHA-0000
- The YouTube app: confirm the internet connection and the date and time, delete the app and re-download it, and contact YouTube if it continues.
Stop boundary
When this stops being a self-service repair
- !For 2-ARVHA-0000 that continues after reinstalling, Nintendo says to contact YouTube directly to give feedback
- !For the News and eShop video codes, no console repair is involved, so do not send the console in
- !If nothing online works, use the network connection pages instead
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover videos that will not play in the News or the eShop, and the YouTube app's own code. They do not cover the eShop's purchase codes or a console that cannot connect at all.
Exact questions
Common questions
What does 2800-2806, 2808-2609, 2807-2806, 2811-2806, 2-ARVHA-0000 mean on a Nintendo Switch console?+
a video would not load, either because the server hosting it did not answer or because the YouTube app on the console needs attention
Does "Unable to load the video" mean my Switch is broken?+
No. Nintendo says 2811-2806 does not indicate a problem with the console; it is usually a communication problem with the server hosting the video.
Do I need to reset anything for 2800-2806?+
Nintendo's article says to try again later, since there may be a temporary issue or outage preventing the video from playing.
Can wrong time settings cause it?+
Yes for the YouTube app, which is why Nintendo lists the date and time as a step.
Who should I contact about YouTube?+
YouTube. Nintendo's article says to contact them directly to provide feedback if the code continues.