On the covered PlayStation PS5, CE-112839-4, CE-112841-7, WS-116329-2 means the console could not sign in to PlayStation: you are signed out, the sign-in ID or password is wrong, or 2-step verification has a problem First, check that you can sign in from Settings, Users and Accounts, Account, Sign In.
Differential
Likely causes of “PlayStation PS5 code CE-112839-4, CE-112841-7, WS-116329-2”, and how to tell them apart
- 1
You are signed out
What separates it The message says you are not signed in, after a system update or a network outage
How to confirm Sign in again under Settings, Users and Accounts, Account, Sign In; Sony says you can be signed out during a system update or an outage
- 2
A mistyped sign-in ID or password
What separates it The message says the ID or password does not match
How to confirm Re-enter them carefully, remembering that passwords are case sensitive, or test them from a PC
- 3
A different account than the one registered
What separates it The console has a different user or you use another email
How to confirm Make sure you enter the sign-in ID of the account registered on the console
- 4
A phone number already used for 2-step verification
What separates it The code appears when you set up 2-step verification for the first time
How to confirm Remove the number from the other account, or register a different number under Security, Mobile Number
- 5
A connection problem when signing in
What separates it The console cannot reach PlayStation at all when you try
How to confirm Use a wired connection, move closer to the router and power-cycle the router for five minutes
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message shown when you tried to sign in
- The sign-in ID (email address) you are using, without sharing the password
- Whether signing in works on a PC or phone with the same details
- Whether the console is online and whether 2-step verification is on
Try in this order
0 of 7 completedWhat to do first
Reversiblecheck that you can sign in from Settings, Users and Accounts, Account, Sign In.
Correct only the documented fault domain
ReversibleRe-enter the sign-in ID and password carefully (passwords are case sensitive), restart the console and reconnect, use a wired connection if you can, and for 2-step verification remove the phone number from another account or use another number.
Try signing in from the settings menu
ReversibleGo to Settings, Users and Accounts, Account, Sign In and enter your sign-in ID and password; this is the check Sony lists first.
Check the ID and password
ReversibleConfirm the email address and password are those of the account registered on the console. Passwords are case sensitive, and you can also try signing in from a PC.
Reset the password if needed
ReversibleSign in to Account Management on the web, choose Trouble Signing in? and Recover Your Account, or reset from the console under Sign In.
Sort out 2-step verification
ReversibleFor a missing code, choose Resend Code, restart your phone, check for airplane mode and signal; a backup code works once, and you have ten of them. For WS-117176-3, remove the phone number from the other account or use a different number.
Improve the connection and retry
ReversibleRestart the console, use a wired connection if you can, bring it closer to the router and turn the router off for at least five minutes.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-112839-4
- "An error has occurred while connecting to PlayStation"; check you can sign in, restart with a wired connection, move closer to the router, and turn the router off for five minutes.
- CE-112841-7
- "You are not signed in"; the same steps as CE-112839-4, starting with checking Sign In under Users and Accounts.
- WS-116329-2
- "Your sign-in ID or password doesn't match"; passwords are case sensitive; check under Settings, Users and Accounts, Account, or sign in from another device such as a PC.
Stop boundary
When this stops being a self-service repair
- !If you lost access to your phone and have no backup codes, Sony says you must contact it through its online assistant; nobody else can bypass 2-step verification for you
- !Never share your password, verification codes or backup codes; Sony will not ask for your password
- !If you think your account was accessed by someone else, follow Sony's compromised account guidance and change your password
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Never give your PlayStation sign-in ID, password or backup codes to anyone who contacts you about an error code. Sony's 2-step verification article says some cases, such as no backup codes, can only be solved by contacting Sony through its online assistant.
Exact questions
Common questions
What does CE-112839-4, CE-112841-7, WS-116329-2 mean on a PlayStation PS5?+
the console could not sign in to PlayStation: you are signed out, the sign-in ID or password is wrong, or 2-step verification has a problem
How many backup codes do I have?+
Sony says ten, and each can be used once.
What if I have no backup codes and lost my phone?+
Contact Sony through its online assistant; the 2-step verification article lists this as the route.
Why was I signed out?+
Sony says you can be signed out at times such as a system software update or a network outage.
Can I use a passkey instead?+
Yes, Sony offers passkeys as a faster, more secure sign-in for supported devices.