On the covered PlayStation PS5, NP-102955-2 means the account information is incorrect. First, double-check the sign-in ID and password of the account you want to sign in to. Then: sony says you may be entering details that differ from the account registered on the console. It gives no other step.
Differential
Likely causes of “PlayStation PS5 code NP-102955-2”, and how to tell them apart
- 1
A mistyped ID or password
What separates it The sign-in is refused
How to confirm Re-enter the details carefully
- 2
Details that differ from the account registered on the console
What separates it Another account's details are entered
How to confirm Check which account you are signing in to
- 3
A changed password
What separates it The old password is still saved
How to confirm Use the new password
- 4
A caps or keyboard slip
What separates it Characters are wrong
How to confirm Check the characters on the screen
- 5
A recovered account
What separates it Details changed after recovery
How to confirm Use the recovered details
Before you touch a setting
Record this first — changing settings destroys the evidence
- The sign-in ID used
- Which account is registered on the console
- Whether the password changed recently
- Whether you can sign in on a computer
Try in this order
0 of 8 completedWhat to do first
ReversibleDouble-check the sign-in ID and password of the account you want to sign in to.
Correct only the documented fault domain
ReversibleSony says you may be entering details that differ from the account registered on the console. It gives no other step.
Re-enter the sign-in ID
ReversibleCarefully.
Re-enter the password
ReversibleCheck the case.
Check which account is registered
ReversibleOn the console.
Try signing in on a computer
ReversibleTo compare.
Reset the password
ReversibleIf needed.
Contact PlayStation Support
ReversibleIf locked out.
Model-specific
What is true of this model and not of its siblings
- Sony's advice
- Sony says you may be entering details that differ from the account registered on the console; it gives no other step.
- Recovery
- A password reset by email or phone is the usual way back in.
Stop boundary
When this stops being a self-service repair
- !If you cannot recall the details, use PlayStation's account recovery
- !Contact PlayStation Support if you are locked out
- !Never share your password
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does NP-102955-2 mean on a PlayStation PS5?+
The account information is incorrect.
What does Sony say to do?+
Double-check the sign-in ID and password.
Could it be another account?+
Yes, the details may differ from the registered account.
Can I recover the password?+
Yes, through PlayStation's recovery.