On the covered PlayStation PS5, NW-102261-2, CE-108862-5, NW-102314-1, NW-102636-8, NP-102947-3, CE-117722-0 means the console cannot reach PlayStation servers, or the connection timed out or is too slow, because of a server problem, maintenance, or your network First, check the PlayStation status page for a server failure or maintenance.
Differential
Likely causes of “PlayStation PS5 codes NW-102261-2, CE-108862-5 and 4 more”, and how to tell them apart
- 1
A PlayStation server failure or maintenance
What separates it The message says unable to connect to the server, or the service is under maintenance, and other people report the same
How to confirm Check the PlayStation status page for a failure or maintenance; if one is posted, nothing on your side will help
- 2
A weak Wi-Fi link
What separates it The console is far from the router or behind objects that interrupt the signal
How to confirm Move the PS5 closer to the router and remove anything blocking the connection, or use a wired LAN connection
- 3
A router or modem that has stopped answering
What separates it Other devices on your network also slow or fail
How to confirm Turn off the router and modem, wait at least five minutes, then restart them
- 4
Router settings that interfere
What separates it The router has port filtering, an old firmware version or an unusual IP setting
How to confirm Ask your internet provider to cancel port filtering, update the router firmware, and consider a static IP or public DNS
- 5
Temporary network congestion
What separates it The code clears if you simply try again a while later
How to confirm Leave it for a while and try again, as Sony says for the timeout and congestion codes
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and what you were connecting to: sign-in, the store, a game, streaming or an update
- The result of Settings, Network, Test Internet Connection
- Whether the console is on Wi-Fi or wired, and how far from the router
- What the PlayStation status page says at that moment
Try in this order
0 of 8 completedWhat to do first
Reversiblecheck the PlayStation status page for a server failure or maintenance.
Correct only the documented fault domain
ReversibleRestart the console, use a wired connection if you can, run Settings, Network, Test Internet Connection, turn the router and modem off for at least five minutes, update the router firmware, and try a static IP or a public DNS if it persists.
Check the PlayStation status page
ReversibleLook for a server failure or maintenance first. If one is posted, wait until it is over.
Restart and test the connection
ReversibleRestart the console, connect by wired LAN if you can, then go to Settings, Network and run Test Internet Connection.
Improve the Wi-Fi link
ReversibleIf you are on Wi-Fi, bring the PS5 as close as possible to the router and remove anything that could block the connection between them.
Power-cycle the router and modem
ReversibleTurn both off for at least five minutes, then start them again and retest the console's connection.
Update the router and check its settings
ReversibleAsk your provider to update the router firmware and cancel port filtering. For NW-102261-2 Sony also suggests opening TCP 80, 443, 3478, 3479 and 3480 and UDP 3478, 3479 and 49152 to 65535.
Try a static IP or a public DNS
ReversibleUnder Settings, Network, Settings, Set Up Internet Connection choose a manual setup with a static IP address, or enter a public DNS, if nothing else has worked.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- NW-102261-2
- "Unable to connect to the server"; check status, restart with a wired connection, reset the router and modem, update the router firmware, optionally open TCP 80, 443, 3478 to 3480 and UDP 3478, 3479 and 49152 to 65535, set a static IP or change DNS.
- CE-108862-5
- "Unable to connect to the server"; check status, restart with a wired connection, run Test Internet Connection, turn the router off five minutes; may be temporary congestion.
- NW-102314-1
- The same message and steps as NW-102307-3.
- NW-102636-8
- "The connection to PlayStation has timed out"; review settings, power off modem and router over five minutes, move closer on Wi-Fi, check the game server and status page.
- NP-102947-3
- The connection is too slow or unstable to perform the update; use wired, move closer, power-cycle router and modem, update router firmware, then check for updates.
- CE-117722-0
- "Your streaming connection has an error"; test the connection, check network settings, use wired, power-cycle, update router firmware and check free space for the game.
Stop boundary
When this stops being a self-service repair
- !Router firmware, port filtering and static IP changes belong to your internet provider or the router's maker; ask them before changing settings you do not recognize
- !PS5 consoles support IPv6 but not IPv6-only connections, so a router set to IPv6-only needs a change to IPv4
- !If the codes persist on other networks too, contact PlayStation Support with the exact code
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. The status page is Sony's own PlayStation status page.
Exact questions
Common questions
What does NW-102261-2, CE-108862-5, NW-102314-1, NW-102636-8, NP-102947-3, CE-117722-0 mean on a PlayStation PS5?+
the console cannot reach PlayStation servers, or the connection timed out or is too slow, because of a server problem, maintenance, or your network
Why does NW-102636-8 say the connection timed out?+
The connection to PlayStation timed out, so review connection settings, power-cycle the modem and router for more than five minutes and check the game server's site.
Does the PS5 support IPv6?+
It supports IPv6 but not IPv6-only networks, so set the router to use IPv4 as well.
Should I use Wi-Fi or a cable?+
Sony's steps repeatedly say to use a wired connection if possible.