On the covered PlayStation PS5, CE-100005-6 means the game or application can't load. First, delete the game from the home screen (highlight it, press the options button, choose Delete) and reinstall it. Then: sony's steps: reinstall a digital game from your library; for a disc game, clean the disc with a soft cloth, or a lint-free cloth made for Blu-ray Discs or DVDs, wiping from the center toward the edge, and reinsert it to reinstall. With the console standing vertically on its stand, the labeled side of the disc faces left.
Differential
Likely causes of “PlayStation PS5 code CE-100005-6”, and how to tell them apart
- 1
A game that failed to install properly
What separates it The game cannot load
How to confirm Delete it and reinstall it
- 2
A disc with fingerprints or dust
What separates it A disc game will not load
How to confirm Clean it from the center to the edge
- 3
A disc inserted wrongly
What separates it The console does not read it
How to confirm Insert it with the label side facing left on a vertical console
- 4
A scratched disc
What separates it The disc fails repeatedly
How to confirm Try another disc or a digital copy
- 5
Corrupt installed data
What separates it The error follows an update
How to confirm Reinstall the game
Before you touch a setting
Record this first — changing settings destroys the evidence
- Disc or digital game
- Whether the disc is clean
- The console's orientation
- Whether other discs load
Try in this order
0 of 8 completedWhat to do first
ReversibleDelete the game from the home screen (highlight it, press the options button, choose Delete) and reinstall it.
Correct only the documented fault domain
ReversibleSony's steps: reinstall a digital game from your library; for a disc game, clean the disc with a soft cloth, or a lint-free cloth made for Blu-ray Discs or DVDs, wiping from the center toward the edge, and reinsert it to reinstall. With the console standing vertically on its stand, the labeled side of the disc faces left.
Delete the game
ReversibleFrom the home screen with the options button.
Reinstall it
ReversibleFrom the library or the disc.
Clean the disc
ReversibleWith a soft cloth, center to edge.
Reinsert the disc
ReversibleLabel side left if the console is vertical.
Try another disc
ReversibleTo test the drive.
Contact PlayStation Support
ReversibleIf all discs fail.
Model-specific
What is true of this model and not of its siblings
- Digital games
- A digital game is reinstalled from your library, which also replaces corrupt data.
- Disc care
- Handle discs by the edges and keep them in their cases.
- Digital versus disc
- A digital game that will not load is reinstalled from your library, which also replaces any corrupt files and keeps your save data. A disc game needs the disc read each time you start it, so a dirty or scratched disc is the first suspect. Try the disc on another PS5 if you can; if it loads there, your console's drive is the cause.
- Care for the drive
- Keep the console upright or flat as designed and do not move it while a disc spins. Dust in a drive causes read errors over time, so keep the room clean and the vents clear.
- When the console was moved
- Moving a PS5 while a disc is spinning can scratch the disc and upset the laser. If the error began after the console was moved or knocked, power it down, check the disc for marks and try a different disc before reinstalling.
Stop boundary
When this stops being a self-service repair
- !If other discs also fail, the drive may need service; contact PlayStation Support
- !Try a digital copy if available
- !Keep the disc undamaged
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does CE-100005-6 mean on a PlayStation PS5?+
The game or application can't load.
How do I clean a disc?+
Wipe from the center toward the edge with a soft cloth.
Which way does the disc go?+
Label side left when the console stands vertically.
Should I reinstall?+
Yes, as the first step.