On the covered Samsung washer platform, Ub, U6, Ur, UE and dc means unbalanced load error: the load is unbalanced inside the tub. Samsung says a Ur code (Unbalanced Load Retry) means the washer will add more water, try to balance the load and retry the spin, which extends the cycle and does not mean anything is wrong with the washer. The other codes mean the washer will fail to complete the cycle. First, untangle and rearrange the laundry so it is more balanced in the tub.
Differential
Likely causes of “Samsung washer code Ub, U6, Ur, UE and dc”, and how to tell them apart
- 1
A tangled or lopsided load
What separates it The drum thumps and the cycle stops before the spin
How to confirm Untangle and rearrange the laundry to be more balanced within the tub
- 2
A single bulky item
What separates it One heavy item such as a comforter is in the drum alone
How to confirm Add a few similar items or wash the bulky item with a balancing load
- 3
A retry in progress (Ur)
What separates it Ur shows and the cycle gets longer, which points to a retry in progress (Ur)
How to confirm Samsung says Ur means the washer will add water, rebalance and try the spin again; nothing is wrong
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact characters shown on the display: Ub, U6, Ur or UE
- Note what was in the load before you start troubleshooting
- Whether the washer rocks when pushed
- Whether it stops before every spin
Try in this order
0 of 5 completedWhat to do first
ReversibleUntangle and rearrange the laundry so it is more balanced in the tub.
Correct only the documented fault domain
ReversibleSamsung's steps: close the door and restart the cycle with the Start button. If you continuously get the error, Samsung points to its guide for a washer that will not spin. On some models dc is a Door error, so check your user manual.
Rebalance the load
ReversibleUntangle and spread the laundry evenly, then close the door.
Restart
ReversiblePush Start to restart the cycle.
Persistent errors
ReversibleIf you continuously get this error, Samsung refers you to its guide for a washer that will not spin, which begins with the drain checks.
Model-specific
What is true of this model and not of its siblings
- Displayed as
- Ub, U6, Ur, UE, 1 Ub, 1U6, and dc on some models.
Stop boundary
When this stops being a self-service repair
- !Unplug the washer before you reach into the drum
- !If it stays unbalanced with a small even load, follow Samsung's washer-will-not-spin guide and request service
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. The Ur retry explanation is Samsung's own.
Exact questions
Common questions
What does Ub, U6, Ur, UE and dc mean on a Samsung washer?+
Unbalanced load error: the load is unbalanced inside the tub. Samsung says a Ur code (Unbalanced Load Retry) means the washer will add more water, try to balance the load and retry the spin, which extends the cycle and does not mean anything is wrong with the washer. The other codes mean the washer will fail to complete the cycle.
What do Ub and UE mean on a Samsung washer?+
The load is unbalanced in the tub; the washer will fail to complete the cycle.
What is Ur?+
Unbalanced Load Retry; the washer adds water, rebalances and tries to spin again, which extends the cycle.
Is Ur a fault?+
No; Samsung says it is telling you what is happening.
Can dc mean this?+
On some models dc is an Unbalanced Load Error and on others a Door Error.