Exact model-family answer directory

NETGEAR Nighthawk routers troubleshooting

NETGEAR Nighthawk routers (Nighthawk RS700S, with the RS300, RAXE500, RAX120, RAX50 and CAX80 in the model notes): ports (from NETGEAR and Tom's Guide coverage); hardware; reviewer caveat; identification; wi-Fi 7 devices; firmware, and a fix for each symptom below.

  • Ports (from NETGEAR and Tom's Guide coverage)
    A 10 Gbps internet (WAN) port marked in yellow, one 10 Gbps LAN port and four 1 Gbps LAN ports. Tri-band Wi-Fi 7 rated at 19 Gbps combined, covering up to 3,500 sq ft and 200 devices.
No internetWi-Fi dropsSlow Wi-FiDead zonesDevice won't connectSetup

Reviewed records

10 exact answers

Diagnose the exact device problem
NETGEAR · DNS

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) cannot open websites because DNS fails

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NETGEAR · 100 Mbps

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) Ethernet link is limited to 100 Mbps or disconnects

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NETGEAR · firmware

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) firmware update will not install

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NETGEAR · guest network

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) guest network cannot reach devices, cast or print

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NETGEAR · no internet

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) has Wi-Fi but no internet

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NETGEAR · slow Wi-Fi

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) internet or Wi-Fi is slow

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NETGEAR · restarts

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) restarts, freezes or overheats

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NETGEAR · double NAT

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) shows double NAT or strict NAT

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NETGEAR · VPN

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) VPN client or server will not connect

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NETGEAR · Wi-Fi drops

NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80) Wi-Fi keeps disconnecting

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Confirm the model first

Which units this covers, and how to tell yours is one of them

Model numbers and patterns
Nighthawk RS700S, with the RS300, RAXE500, RAX120, RAX50 and CAX80 in the model notes

Published specification

What is true of this model and changes how you fix it

Where these figures were read. netgear.com/home/wifi/routers/rs700s/ (Nighthawk RS700S product page)

Manufacturer support for this product line. NETGEAR Support — Home networking support. Official NETGEAR router, Orbi, modem, switch and extender support.

Also read for this model. NETGEAR — Nighthawk RS700S technical specifications; Tom's Guide — Netgear Nighthawk RS700S review.

Exact questions

Questions that only have an answer for the NETGEAR Nighthawk routers (Nighthawk RS700S, RS300, RAXE500, RAX120, RAX50 and CAX80)

My devices won't connect to the 6 GHz band on my Nighthawk RS700S.+

Only Wi-Fi 6E and Wi-Fi 7 devices can use 6 GHz — older phones and laptops simply do not have a 6 GHz radio and will connect on 5 GHz instead, which is normal. 6 GHz also requires WPA3 security, so make sure that is enabled. And 6 GHz has short range, so a device far from the router drops to 5 GHz. So a device 'missing' the 6 GHz network is usually its own hardware or distance, not a router fault.