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Canon imageCLASS MF455dw troubleshooting

Canon imageCLASS MF455dw (5161C005): paper (from Canon and Consumer Reports); scanning and screen; toner yield; model and serial; toner and drum; network and security, and a fix for each symptom below.

Paper (from Canon and Consumer Reports)
A 250-sheet tray plus a 100-sheet multipurpose tray, with an optional 550-sheet tray sold separately.

OfflinePaper jamNot printingBlank pagesFadedSmudges

Part of Canon printer model troubleshooting

Reviewed records

2 exact answers

Diagnose the exact device problem

Canon · maintenance

Canon imageCLASS MF455dw shows a maintenance box, drum, fuser, waste toner or service message

Open record Canon · duplex

Canon imageCLASS MF455dw will not print or scan two-sided

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Which units this covers, and how to tell yours is one of them

Model numbers and patterns: 5161C005

Published specification

What is true of this model and changes how you fix it

Official specifications
40 ppm letter / 32 ppm legal — nearly double the color MF656Cdw's 22 ppm, typical of mono-vs-color laser. 600x600 dpi. Paper capacity expandable from 350 up to 900 sheets. Prints up to 8.5x14in.
Type — MONOCHROME LASER all-in-one (toner)
A black-and-white laser AIO (scan/copy/fax, duplex, wireless) — prints only in BLACK by design, for fast, low-cost text.
Toner & drum
Faded print is low/unseated toner; streaks/repeating marks are toner or drum. No color because it is a mono printer.
Connectivity
Wi-Fi/Ethernet/USB; 'offline' is usually a network/queue issue.
Scanning and screen
A single-pass duplex document feeder scanning both sides at up to 70 images a minute in black and white, and a 5-inch color touchscreen.
Toner yield
A standard cartridge yields about 3,100 pages and the high-capacity one about 10,000. Print resolution is 600 x 600 dpi.
Model and serial
The imageCLASS MF455dw is a Canon mono laser all-in-one for offices. Its serial is on a label at the back. The Remote UI, reached by the printer's IP address, shows more details.
Toner and drum
The printer uses Canon cartridges, and the cartridge's yield determines how many pages you get. When the toner is low, the screen shows a message. Replace the cartridge when it asks.
Network and security
The printer has an administrator PIN that you set at the start. Keep it safe, as it protects settings. For network faults, print the network settings page from the menu.
Paper and finishing
The MF455dw prints two-sided automatically and handles a stack of plain paper. Set the paper size and type on the printer's screen to match the tray. A mismatch causes jams and poor quality.
Cleaning and care
Keep the document feeder rollers clean with a damp cloth. If prints show lines, clean the scanner glass and check the cartridge. Use Canon's service if the fixing unit is faulty.

Where these figures were read. usa.canon.com/support/p/imageclass-mf455dw (Canon Support for imageCLASS MF455dw)

Manufacturer support for this product line. Canon Support — Printer support. Official Canon model manuals, drivers, errors and maintenance support.

Also read for this model. Consumer Reports — Canon imageClass MF455dw review; Canon — imageCLASS MF455dw brochure.

Exact questions

Questions that only have an answer for the Canon imageCLASS MF455dw

My Canon imageCLASS MF455dw won't print color documents in color.+

It cannot — the MF455dw is a monochrome (black-and-white) laser, so it prints everything in black/greyscale by design; there is no color toner. That is not a fault or a setting. If you need color, a color laser (like the MF656Cdw) or a color inkjet is required. For high-volume, low-cost black text and documents, the mono laser is fast and economical.