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Canon PIXMA TS9521C troubleshooting
Canon PIXMA TS9521C (2988C022): what the TS9521C is; photo and craft inkjet; clogs; cartridges and photo settings; connecting; firmware, and a fix for each symptom below.
- What the TS9521C isThe Canon PIXMA TS9521C is a crafting printer by Canon's own category. It prints at about 15 images per minute in black and 10 in color and supports 12 by 12 inch borderless printing for scrapbooking and large media, which is a different use from a standard home all-in-one.
Confirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- 2988C022
Published specification
What is true of this model and changes how you fix it
- Official specifications, and it's a crafting printer by category15 ipm black / 10 ipm color. Supports 12x12in borderless printing — Canon lists it under 'Crafting Printers', not standard home AIOs, specifically for scrapbooking/large borderless media, a genuinely different use case from the TR8620a/TS6420a below.
- Type — crafts/photo INKJET all-in-oneA PIXMA inkjet AIO aimed at photos and crafts (it can print on specialty media and cut-friendly sizes). Inkjet printheads CLOG if unused — faded/wrong colors are usually a clog; run nozzle check and cleaning. Uses multiple ink cartridges for better photo color.
- Cartridges & photo settingsMore ink tanks than a basic model for photo quality; a color cast is often a clog in one color or the wrong paper/quality setting. Use genuine Canon photo cartridges and the correct photo paper setting.
- ConnectivityWi-Fi/USB via the Canon app; 'offline' is usually a Wi-Fi drop or wrong queue.
- Photo and craft inkjetIt is an inkjet all-in-one for photos and crafts, able to print on specialty media. It uses multiple ink cartridges for better photo color.
- ClogsPrintheads clog if unused. Faded or wrong colors are usually a clog, so run a nozzle check and a cleaning.
- Cartridges and photo settingsMore ink tanks than a basic model give photo quality. A color cast is often a clog in one color or the wrong paper and quality setting; use genuine photo cartridges and the correct photo paper setting.
- ConnectingIt connects by Wi-Fi or USB through the Canon app, and an offline printer is usually a Wi-Fi drop or the wrong queue.
- FirmwareFirmware updates add fixes and keep the printer working with new computers and apps. They are installed from the printer's menu, the Canon app or a download.
Where these figures were read. mcu.usa.canon.com/internet/portal/us/home/support/details/printers/crafting-printers/pixma-ts9521c/pixma-ts9521c/ (Canon PIXMA TS9521C support page — Canon markets this in its 'Crafting Printers' category)
Manufacturer support for this product line. Canon Support — Printer support. Official Canon model manuals, drivers, errors and maintenance support.
Also read for this model. Canon Support — Canon support.
Exact questions
Questions that only have an answer for the Canon PIXMA TS9521C
My photos look grainy or off-color on my Canon PIXMA TS9521C.+
For photo quality, set the correct paper type (e.g. Canon photo glossy) and a high print-quality setting in the driver — the wrong paper/quality setting is a common cause of grainy or dull photos. Then rule out a printhead clog with a nozzle check/clean, and make sure all the photo ink cartridges have ink and are genuine Canon. Using genuine Canon inks and matched photo paper on the photo setting gives the intended results.
My photos look grainy or off-color on my Canon PIXMA TS9521C. Why?+
The paper type or quality setting, or a clog.
Is it a standard home printer?+
No, it is a crafting printer.
Can it print 12 by 12 inch?+
Yes, borderless.
How do I update the firmware?+
Through the menu, the app or a download.