HP ENVY 6455e troubleshooting

Published specification

What is true of this model and changes how you fix it

• Official specifications
  Print speed 10 ppm black / 7 ppm color (ISO) — the lowest-throughput printer in HP's home ENVY lineup. Print resolution up to 1200x1200 dpi black, 4800x1200 optimized dpi color on HP photo papers.
• Type — compact home INKJET all-in-one
  A compact home inkjet AIO for light document/photo use. Inkjet printheads CLOG if unused — faded/streaked output is usually a clog; run clean-printhead/nozzle-check. Print regularly.
• HP+ / '+e' — genuine ink + internet
  HP+: genuine HP ink, internet and enrolment; Instant Ink cartridges stop if the plan lapses; third-party ink rejected.
• Connectivity
  Wi-Fi/USB via HP Smart; no Ethernet at this tier. 'Offline' is usually Wi-Fi drop or wrong queue.
• Paper and size
  A 100-sheet main tray, accepts paper as heavy as 80 lb (300 gsm), and has an automatic document feeder. It measures 6.7 x 16.9 x 19.7 in and weighs 13.6 lb.
• Label and model
  The HP Envy 6455e is a home all-in-one inkjet. Its model and serial are on a label at the back or under the scan lid. HP Smart shows the model after set up.
• Printing from a phone
  HP Smart prints and scans from a phone. For a wireless direct connection, use the printer's Wi-Fi Direct name shown on its control panel.
• Everyday printing
  The Envy 6455e is for home use, and it prints, scans and copies. For best results, use HP paper and keep the tray guides snug. The printer's panel shows ink levels and network status.
• Troubleshooting order
  If it will not print, check the paper and ink, then the network, then restart the printer and the computer. HP Print and Scan Doctor helps on Windows.
• Warranty and ink program
  HP's support site shows the warranty status from the serial number. If you use a subscription for ink, keep the printer connected to the internet so that it keeps reporting. Check the ink cartridge expiry dates, because an expired cartridge can show an error.
• Instant Ink and a locked printer
  The Envy 6455e is meant for HP's Instant Ink service and may refuse cartridges after a firmware update if it is not enrolled. If cartridges are rejected, check the account, update the printer's firmware and reseat the cartridges, and read the message on the HP Smart app for the exact reason.
• Setting it up from a phone
  Setup runs from the HP Smart app with the printer in setup mode on a 2.4 gigahertz network. A phone on a 5 gigahertz-only network may not find it, so connect to the router's 2.4 gigahertz network for the setup and switch back afterwards.

Where these figures were read. support.hp.com/us-en/product/product-specs/hp-envy-6400e-all-in-one-printer-series/model/2100187516 (HP ENVY 6455e - Specifications)

Manufacturer support for this product line. HP Support — Computer and printer support. Official HP serial/model lookup, drivers, diagnostics, manuals and repair support.

Also read for this model. RTINGS — HP ENVY 6455e review; Consumer Reports — HP Envy 6455e review.