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HP OfficeJet Pro 9015e troubleshooting
HP OfficeJet Pro 9015e (1G5L3A): what the OfficeJet Pro 9015e is; HP+ and the e models; the 2.4 GHz band; setup basics; the scan and copy side; instant Ink and cartridge status, and a fix for each symptom below.
- What the OfficeJet Pro 9015e isThe HP OfficeJet Pro 9015e is a home-office inkjet all-in-one with a print speed of 22 pages per minute in black and 18 in color (ISO) and duplex speeds of 14 and 12 images per minute.
Confirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- 1G5L3A
Published specification
What is true of this model and changes how you fix it
- Official specificationsPrint speed 22 ppm black / 18 ppm color (ISO); duplex speed 14 ipm black / 12 ipm color.
- Type — INKJET all-in-oneA home-office inkjet AIO. Inkjet printheads CLOG if unused — faded/streaked output is usually a clog; run clean-printhead/nozzle-check. Print regularly.
- HP+ / '+e' — genuine ink + internetHP+: genuine HP ink, internet and enrolment required; Instant Ink cartridges stop if the plan lapses; third-party ink rejected.
- ConnectivityWi-Fi/Ethernet/USB via HP Smart; 'offline' is usually Wi-Fi drop or wrong queue.
- HP+ and the e modelsThe e models are part of HP+, which requires genuine HP ink, an internet connection and enrolment. Instant Ink cartridges stop working if the plan lapses, and third-party ink is rejected.
- The 2.4 GHz bandHP printers prefer the 2.4 gigahertz band, so a router that combines the 2.4 and 5 gigahertz bands under one name can trip the setup.
- Setup basicsSetup is done from the HP Smart app: the printer finds your network, you enter the password and the app finishes the connection.
- The scan and copy sideThe 9015e has an automatic document feeder for multi-page originals and a flatbed for books. A streak on every scan comes from dust on the feeder strip of glass, and wiping that strip with a lint-free cloth is the first step.
- Instant Ink and cartridge statusHP+ printers expect a cartridge connected to the printer's account and may refuse a refilled or third-party cartridge after an update. The messages that say a cartridge has a problem are often resolved by taking it out and reseating it, then confirming the printer is online.
- Paper handlingThe 250-sheet tray should be filled with paper that matches the settings in the printer. Fan the paper, do not overfill it, and keep it dry, since damp paper is the most common reason for a jam on a printer of this kind.
Where these figures were read. support.hp.com/us-en/product/product-specs/hp-officejet-pro-9010e-all-in-one-printer-series/model/37934143 (HP OfficeJet Pro 9015e - Specifications)
Manufacturer support for this product line. HP Support — Computer and printer support. Official HP serial/model lookup, drivers, diagnostics, manuals and repair support.
Also read for this model. HP Support — HP support.
Exact questions
Questions that only have an answer for the HP OfficeJet Pro 9015e
My HP OfficeJet Pro 9015e keeps showing offline.+
'Offline' is usually a network or queue issue, not a broken printer. Confirm the printer is on your Wi-Fi (reconnect it via the HP Smart app; HP printers prefer the 2.4 GHz band, so a combined 2.4/5 GHz network name can trip setup). On the computer, remove any duplicate/paused printer queues and set the correct one as default, and turn off 'Use Printer Offline'. A router and printer restart, plus a static/reserved IP for the printer, prevents it dropping offline repeatedly.
My HP OfficeJet Pro 9015e keeps showing offline. Why?+
A network or queue problem.
Does it need HP+?+
The e models use HP+.
Which band does it prefer?+
2.4 gigahertz.
Where is the model number?+
On the front and inside the cover.