HP printers troubleshooting

Published specification

What is true of this model and changes how you fix it

• Official specifications
  Print speed 25 ppm black / 20 ppm color (Professional Mode, ISO), up to 39 ppm in General Office Mode. First page out as fast as 10 seconds. Two 250-page trays (500-sheet total capacity). 4.3-inch touchscreen. Dimensions 12.5 x 17.2 x 15.6 in, weight 26.1 lbs.
• Type — INKJET all-in-one (print/scan/copy/fax)
  A business inkjet AIO. Because it is inkjet, the printhead can CLOG if it sits unused — faded, streaked or missing colors are usually a clog, fixed by running the printer's clean-printhead/nozzle-check cycle a few times, not by replacing parts. Print regularly to prevent it.
• HP+ / '+e' — genuine ink + internet required
  The 'e' means HP+: it REQUIRES genuine HP cartridges (third-party ink is rejected), an internet connection, and enrolment. It usually comes with Instant Ink trial months — if Instant Ink lapses or is cancelled, those subscription cartridges stop printing until resolved. This is a common 'cartridge suddenly won't work' cause on '+e' models.
• Connectivity
  Wi-Fi/Ethernet/USB via the HP Smart app; 'offline' is usually the printer dropping Wi-Fi (reconnect it / use 2.4 GHz) or the wrong queue on the computer.
• Ink (from HP Support's 9135e specifications)
  Four HP 936 cartridges (black, cyan, magenta, yellow), with HP 936e EvoMore versions also listed as orderable supplies.
• Speed and quality
  Up to 25 ppm black and 20 ppm color in Professional Mode, and up to 39 ppm in General Office Mode. First page out in as little as 10 seconds. Black prints at 1200 x 1200 rendered dpi and color up to 4800 x 1200 optimized dpi on HP Advanced Photo Paper.
• Also covered
  OfficeJet Pro 9125e, paper and scanning: A 250-sheet paper tray, automatic two-sided printing, and an automatic document feeder that scans both sides of each page (a duplex feeder), so a jam in the feeder is a different check from a jam in the tray.
• Also covered
  OfficeJet Pro 9125e, speed: Up to 22 ppm black and 18 ppm color, per the retailer and HP listings.
• Also covered
  OfficeJet Pro 9125e, fax: Print, scan, copy and fax, with a 3-month Instant Ink trial and HP+ eligibility on the box.
• Also covered
  ENVY Inspire 7955e, ink and yield (from RTINGS coverage): Two cartridges, black and tri-color. It uses HP 64 ink, rated 200 black and 165 color pages standard or 600 and 415 with the XL. The single tri-color cartridge means one empty color replaces the whole cartridge.
• Also covered
  ENVY Inspire 7955e, paper: A 125-sheet main tray plus a smaller 15-sheet tray for photo paper or envelopes.
• Also covered
  ENVY Inspire 7955e, speed, screen and connections: Up to 15 ppm black and 10 ppm color, a 2.7-inch touchscreen, 802.11 b/g/n Wi-Fi, USB 2.0 and Bluetooth LE 5.0 for setup.
• Also covered
  DeskJet 4155e, paper and speed: An input tray of up to 60 sheets and an output tray of up to 25. Rated 8.5 ppm black and 5.5 ppm color, so it is slow on text.
• Also covered
  DeskJet 4155e, ink: The 4155e uses the HP 67 ink family.
• Also covered
  DeskJet 4155e, resolution and functions: Print resolution up to 4,800 x 1,200 dpi, scan resolution 1,200 x 1,200 dpi, with print, copy, scan and fax.
• Also covered
  LaserJet Pro 4101fdw, paper and scanning: A 100-sheet multipurpose tray, a 250-sheet standard input tray and a 50-sheet document feeder, with an optional 550-sheet third tray.
• Also covered
  LaserJet Pro 4101fdw, speed and cost: Black-and-white at 25 ppm, costing about 3.7 cents per page in Consumer Reports' testing.
• Also covered
  LaserJet Pro 4101fdw, toner: HP 148A black toner (about 2,900 pages) and 148X (about 9,500 pages).
• Also covered
  Smart Tank 7602, ink (from HP's datasheet and Tom's Guide): Refill tanks with HP 32XL black and HP 31 cyan, magenta and yellow bottles. The box includes ink rated for up to 8,000 color or 6,000 black pages.
• Also covered
  Smart Tank 7602, paper and scanning: One 250-sheet tray with no second tray for photo paper, a 100-sheet output tray, a 35-sheet document feeder, automatic two-sided printing and color fax.
• Also covered
  Smart Tank 7602, speed and resolution: Up to 15 ppm black and 9 ppm color, 1200 x 1200 dpi black and 4800 x 1200 dpi color. Tom's Guide found text speed average, color photos oversaturated and the bundled software basic.

Where these figures were read. support.hp.com/us-en/product/product-specs/hp/2101420736 (HP OfficeJet Pro 9135e - Specifications)

Manufacturer support for this product line. HP Support — Computer and printer support. Official HP serial/model lookup, drivers, diagnostics, manuals and repair support.

Also read for this model. HP Support — HP OfficeJet Pro 9135e All-in-One Printer specifications and accessories; HP Support — HP OfficeJet Pro 9125e specifications; Amazon — HP OfficeJet Pro 9125e listing; RTINGS — HP ENVY Inspire 7955e review; Consumer Reports — HP Envy Inspire 7955e review; RTINGS — HP DeskJet 4155e review; Consumer Reports — HP DeskJet Plus 4155e review; Consumer Reports — HP LaserJet Pro MFP 4101fdw review; B&H — HP LaserJet Pro MFP 4101fdw; Tom's Guide — HP Smart Tank 7602 review; HP — HP Smart Tank 7602 datasheet.