Exact model-family answer directory

HP OfficeJet Pro 9135e troubleshooting

Choose the symptom actually shown by 404M0A. HP printer; Instant Ink eligibility, touchscreen, duplex, ADF and Dynamic Security behavior vary by model. Error codes remain separate records because the same characters can mean different things on another platform.

offlinepaper jamnot printingblank pagesfadedsmudges

Reviewed records

16 exact answers

Not sure where the fault is?

HP · ADF jam

HP OfficeJet Pro 9135e automatic document feeder jams, skews or pulls multiple pages

For the HP OfficeJet Pro 9135e, original condition, guides, roller/separation pad and sensor path should be checked.

Open record HP · cartridge not recognized

HP OfficeJet Pro 9135e does not recognize ink or toner

For the HP OfficeJet Pro 9135e, exact part compatibility, shipping seals, contacts, seating and firmware should be checked before replacement.

Open record HP · firmware

HP OfficeJet Pro 9135e firmware update will not install

For the HP OfficeJet Pro 9135e, exact model, stable power/network and signed update path are required.

Open record HP · offline

HP OfficeJet Pro 9135e is offline or unavailable

For the HP OfficeJet Pro 9135e, prove the printer can print internally before repairing the network or computer queue.

Open record HP · smudges

HP OfficeJet Pro 9135e leaves smudges, spots or repeated marks

For the HP OfficeJet Pro 9135e, mark spacing and whether ink/toner is fused/dry identify media, roller, drum, fuser or maintenance faults.

Open record HP · blank pages

HP OfficeJet Pro 9135e prints blank pages

For the HP OfficeJet Pro 9135e, supply installation/venting, protective seals, nozzle/printhead output and driver document content should be separated.

Open record HP · faded

HP OfficeJet Pro 9135e prints faded, streaked, banded or with missing colors

For the HP OfficeJet Pro 9135e, internal quality output separates hardware/supply from app, driver and color profile.

Open record HP · wrong colors

HP OfficeJet Pro 9135e prints the wrong colors

For the HP OfficeJet Pro 9135e, internal output, one color-management owner, paper/ink profile and supply state should be controlled.

Open record HP · slow printing

HP OfficeJet Pro 9135e prints very slowly

For the HP OfficeJet Pro 9135e, resolution/quality mode, duplex, document complexity, connection and spool/driver should be timed separately.

Open record HP · not printing

HP OfficeJet Pro 9135e receives jobs but does not print

For the HP OfficeJet Pro 9135e, printer error state, local engine, connection, queue, driver and document should be separated.

Open record HP · scanner not found

HP OfficeJet Pro 9135e scanner is not found or scanning fails

For the HP OfficeJet Pro 9135e, local scanner operation, connection, driver/app, permissions and destination storage should be separated.

Open record HP · maintenance

HP OfficeJet Pro 9135e shows a maintenance box, drum, fuser, waste toner or service message

For the HP OfficeJet Pro 9135e, the exact consumable/service item and whether it is customer-replaceable are model-specific.

Open record HP · paper jam

HP OfficeJet Pro 9135e shows a paper jam or repeatedly jams

For the HP OfficeJet Pro 9135e, the exact feed/duplex/output location, media condition and a complete sheet count matter.

Open record HP · AirPrint

HP OfficeJet Pro 9135e will not AirPrint, Mopria or print from a phone

For the HP OfficeJet Pro 9135e, printer LAN connection, same-network discovery, guest isolation, protocol support and app permissions should be separated.

Open record HP · Wi-Fi

HP OfficeJet Pro 9135e will not connect to Wi-Fi

For the HP OfficeJet Pro 9135e, printer radio, supported band/security, setup mode, router isolation and account/app should be separated.

Open record HP · duplex

HP OfficeJet Pro 9135e will not print or scan two-sided

For the HP OfficeJet Pro 9135e, model capability, driver option, paper size/type and accessory detection must align.

Open record

Confirm the model first

Which units this covers, and how to tell yours is one of them

Every answer below is scoped to these model identifiers. A neighbouring model in the same line can use a different part, a different reset sequence or a different radio, so matching the identifier before following a procedure is the step that decides whether the rest of the page applies to you.

Model numbers and patterns: 404M0A
What that covers: HP printer; Instant Ink eligibility, touchscreen, duplex, ADF and Dynamic Security behavior vary by model.

Published specification

What is true of this model and changes how you fix it

These are the properties that decide which procedure applies. Each is read from the manufacturer’s own published figures for this model, not carried over from a sibling that shares its retail name.

Type — INKJET all-in-one (print/scan/copy/fax): A business inkjet AIO. Because it is inkjet, the printhead can CLOG if it sits unused — faded, streaked or missing colours are usually a clog, fixed by running the printer's clean-printhead/nozzle-check cycle a few times, not by replacing parts. Print regularly to prevent it.
HP+ / '+e' — genuine ink + internet required: The 'e' means HP+: it REQUIRES genuine HP cartridges (third-party ink is rejected), an internet connection, and enrolment. It usually comes with Instant Ink trial months — if Instant Ink lapses or is cancelled, those subscription cartridges stop printing until resolved. This is a common 'cartridge suddenly won't work' cause on '+e' models.
Connectivity: Wi-Fi/Ethernet/USB via the HP Smart app; 'offline' is usually the printer dropping Wi-Fi (reconnect it / use 2.4 GHz) or the wrong queue on the computer.

Where these figures were read. hp.com OfficeJet Pro 9135e (inkjet AIO, HP+, Instant Ink), read 2026-09-01

Manufacturer support for this product line. HP Support — Computer and printer support. Official HP serial/model lookup, drivers, diagnostics, manuals and repair support.

Exact questions

Questions that only have an answer for the HP OfficeJet Pro 9135e

Each answer below uses this model’s own published figures. The same question asked about a different model in the line has a different answer, which is why it is answered here rather than on a general page.

My HP OfficeJet Pro 9135e cartridge suddenly stopped working.+

On an HP+ ('e') printer this is often the Instant Ink subscription — if the ink plan lapses, is cancelled, or the printer loses internet, the subscription cartridges are disabled until you resolve it or switch to purchased HP cartridges. Also, HP+ printers reject non-HP (third-party) cartridges entirely. Check your HP account/Instant Ink status, keep the printer online, and use genuine HP ink. If it is a genuine, active cartridge, reseat it and clean the contacts.

Structured depth, not empty permutations

Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.

Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.

See the publication gate