Exact model-family answer directory
ADT Glass Break Sensor troubleshooting
ADT Glass Break Sensor (SSGB5R0): range (from ADT and SafeHome); in the box and radio (from ADT); range and sensing; limits; range, and a fix for each symptom below.
- Range (from ADT and SafeHome)Listens for the sound of glass breaking in the same room, with a detection range of 2 to 25 feet, and sends an alert to the ADT+ app.
ADT Glass Break Sensor has power or battery problems
Open record ADT · offlineADT Glass Break Sensor is offline or unavailable
Open record ADT · notificationsADT Glass Break Sensor notifications are late, missing or excessive
Open record ADT · wrong readingADT Glass Break Sensor shows the wrong time, state or sensor reading
Open record ADT · setupADT Glass Break Sensor will not complete setup or pairing
Open record ADT · factory resetADT Glass Break Sensor will not reset or needs to be reset safely
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- SSGB5R0
- Not applicable to this hardware
- This ADT Glass Break Sensor does not have the hardware for: will not stay connected to Wi-Fi; does not respond to voice control; video is blurry, dark, frozen or delayed; misses motion or records too many events; shared users or family members cannot control it; will not connect through Matter, HomeKit or another platform; firmware update is stuck or failed.
Published specification
What is true of this model and changes how you fix it
- What it isAn acoustic sensor (model SSGB5R0) that listens for the sound of breaking glass to protect a room with windows or sliding glass doors, rather than detecting motion or a door/window opening.
- PowerFour CR123A batteries, included — more cells than any other ADT Blu sensor, reflecting the always-listening acoustic detection.
- PlacementADT states the most accurate detection comes from mounting the sensor on the wall directly opposite the glass it is monitoring, with a clear line of sight to that glass.
- In the box and radio (from ADT)Four CR123A lithium batteries and mounting hardware, on 1.9 GHz DECT ULE with 128-bit AES encryption. The cover and the wall are tamper protected when it is mounted with screws.
- Range and sensingA sound and vibration sensor that monitors for breaking glass within a 25-foot range and covers several windows in the same room. The tighter figure in ADT's copy is 2 to 25 feet.
- LimitsOperating temperature 32 to 104 degrees F, humidity 5 to 95% non-condensing, 4.13 in across and 0.9 in deep, and it conforms to UL 639.
- RangeThe ADT glass break sensor listens within roughly 2 to 25 feet in the same room as the glass and is a perimeter sensor, so it covers the window and sliding doors in its own room only.
Where these figures were read. help.adt.com/article/blu-adt-glassbreak-sensor ("ADT Blu- Glass Break Sensor (SSGB5R0)")
Manufacturer support for this product line. ADT Support — ADT Blu- Glass Break Sensor (SSGB5R0). ADT's own overview and setup article for the Glass Break Sensor, which listens for the acoustic signature of breaking glass rather than a magnetic contact or motion.
Also read for this model. ADT — ADT Glass Break Sensor; ADT Help — ADT Glass Break Sensor SSGB5R0; ADT — How Does a Glass Break Sensor Work?.
Exact questions
Questions that only have an answer for the ADT Glass Break Sensor
Where should the Glass Break Sensor be mounted?+
ADT's own guidance is the wall directly across from — opposite — the window or glass door being monitored, with nothing blocking the line of sight. That is a different placement logic from a motion sensor, which is aimed across a room's travel path rather than at a specific pane of glass.
How many batteries does the Glass Break Sensor use?+
Four CR123A batteries, per ADT's own parts list — more than the Motion Sensor (one) or the Door/Window Sensor (one CR2), which reflects the sensor's continuous acoustic listening.
Does the ADT glass break sensor need a line of sight?+
ADT's guidance is to mount it on the wall facing the glass it protects, with a clear line of sight to that glass, inside its listening range.