Exact model-family answer directory

HP laptops troubleshooting

HP laptops (Spectre x360 14-eu, ENVY x360 14-fa, Pavilion Plus 14-ey, OmniBook Ultra 14, EliteBook 840 G11, ProBook 440 G11, Victus 16-r and OMEN Transcend 14): ports and charger (from Notebookcheck and Windows Central); battery; memory and storage, and a fix for each symptom below.

Won't startBattery drainNot chargingWi-FiBluetoothSlow

Part of HP computer model troubleshooting guide

Reviewed records

8 exact answers

Diagnose the exact device problem

HP · external monitor

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) external monitor is not detected or uses the wrong resolution

Open record HP · slow

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) is running very slowly

Open record HP · stuck startup

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) is stuck at startup, automatic repair or recovery

Open record HP · update failed

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) operating-system update will not install

Open record HP · USB not recognized

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) USB or Thunderbolt device is not recognized

Open record HP · not charging

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) will not charge

Open record HP · Wi-Fi

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) will not connect to Wi-Fi or keeps disconnecting

Open record HP · won't start

HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN) will not turn on or start

Open record

Confirm the model first

Which units this covers, and how to tell yours is one of them

Model numbers and patterns: Spectre x360 14-eu, ENVY x360 14-fa, Pavilion Plus 14-ey, OmniBook Ultra 14, EliteBook 840 G11, ProBook 440 G11, Victus 16-r and OMEN Transcend 14

Published specification

What is true of this model and changes how you fix it

Official specifications
Intel Core Ultra 7 155H (16 cores/22 threads, up to 4.8GHz). 14in 2.8K-3K (2880x1800) OLED multitouch, 48-120Hz, Gorilla Glass NBT. Wi-Fi 6E, Bluetooth 5.3, 9MP IR camera, fingerprint reader. Weight 1.44kg / 3.2lbs.
Tier — premium 2-in-1 CONVERTIBLE (Windows 11)
A premium 14-inch Windows 11 convertible: the screen flips 360° into tablet, tent and stand modes, with a touchscreen (often OLED) and pen support. So tablet-mode and pen symptoms apply, unlike a standard laptop.
Convertible modes & auto-rotate
Folding it past the keyboard switches to tablet mode and disables the keyboard/trackpad — a 'keyboard stopped working' when folded is that mode, not a fault. Auto-rotate can be locked in the Action Center.
Pen
Supports an active pen (tilt/pressure); a pen not working is usually a flat pen battery, an unpaired Bluetooth pen, or the wrong pen. USB-C/Thunderbolt ports.
Ports and charger (from Notebookcheck and Windows Central)
Two Thunderbolt 4 ports, a USB-A 3 Gen 2 and a headset jack. It charges from a 65 W USB-C charger, and the ports sit on the back corners of both sides.
Battery
68 Wh. Reviewers measured over 11 hours in a 4K video loop, which is short for an OLED laptop, and advise carrying the charger.
Memory and storage
16 or 32 GB of soldered LPDDR5, and a replaceable M.2 2280 SSD under the bottom panel.

Where these figures were read. support.hp.com/us-en/product/details/hp-spectre-x360-14-inch-2-in-1-laptop-pc-14-eu0000/model/2101746349 (HP Spectre x360 14-eu0000 support page)

Manufacturer support for this product line. HP Support — Computer and printer support. Official HP serial/model lookup, drivers, diagnostics, manuals and repair support.

Also read for this model. Notebookcheck — HP Spectre x360 14 review; Windows Central — HP Spectre x360 14 (2024) review.

Exact questions

Questions that only have an answer for the HP laptops (Spectre, ENVY, Pavilion Plus, OmniBook, EliteBook, ProBook, Victus and OMEN)

My HP Spectre x360 keyboard and trackpad stop working sometimes.+

That is the convertible design: when you fold the screen back past about 180° into tent, stand or tablet mode, Windows automatically disables the physical keyboard and trackpad so you do not press keys against a surface — it is not a fault. Fold it back into normal laptop mode and they return. If they are dead in laptop mode too, restart, update the HP drivers, and check Device Manager; a driver or a stuck tablet-mode state is the usual cause.