On the covered Nintendo Switch console, 2813-0141, 2813-0142, 2813-0143, 2813-0144, 2813-0145, 2813-0221, 2813-1659, 2811-6055, 9001-0141, 9001-0142, 9001-0143, 9001-0144, 9001-0145, 9001-0221, 9001-1659 means a Nintendo Switch Online membership code or purchase was blocked by the membership already on the account or family group, an age rule, or the wrong account First, check which membership the signed-in account and its family group already hold.
Differential
Likely causes of “Nintendo Switch console codes 2813-0141, 2813-0142 and 13 more”, and how to tell them apart
- 1
A membership is already active on the account
What separates it The message says you already have a Nintendo Switch Online membership
How to confirm Wait until the current membership ends, then redeem the code if it has not expired; turn off auto-renewal before it ends if you plan to do this
- 2
A family group member already holds a family membership
What separates it The message says a member of your family group already has one
How to confirm Check which family member bought the membership and use it, or let it end first
- 3
The account is not old enough to redeem a family code
What separates it The message mentions age 18 or the account is a child's
How to confirm Have an account owner aged 18 or over in the family group redeem the code; the family membership covers the whole group
- 4
The wrong account is signed in
What separates it The purchase page shows a different account than the one you meant
How to confirm Close the eShop or sign out of the website and sign in with the account you want the membership on
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message including any age wording
- Which Nintendo Account is signed in and its role in the family group
- The type of membership you own now and its end date
- The type of code you are redeeming
Try in this order
0 of 7 completedWhat to do first
Reversiblecheck which membership the signed-in account and its family group already hold.
Correct only the documented fault domain
ReversibleRedeem on the account that fits the code, let an account owner aged 18 or over redeem a family code, or wait for the current membership to end.
Check the current membership
ReversibleLook at what the signed-in account and its family group already hold, and when it ends; that decides whether the new code can be used.
Redeem after the current membership ends
ReversibleNintendo says that when the current membership ends you can redeem the code if it has not expired, and to turn off auto-renewal before then.
Let an adult redeem a family code
ReversibleA family membership code can only be redeemed by an account owner aged 18 or over; anyone in the group who qualifies can redeem it, not just the admin.
Use the right account
ReversibleClose the eShop and reopen it with the account you want to buy the membership with, or sign out of nintendo.com and back in with that account.
Get membership-only DLC through an account with a paid membership
ReversibleFor 2813-0143 and 9001-0143, sign in with an account that has an active, paid Nintendo Switch Online membership.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2813-0141
- "You already have a Nintendo Switch Online membership"; a free trial or Expansion Pack individual code cannot be used while a membership is active.
- 2813-0142
- A family group member already has a family membership, so this code cannot be used now.
- 2813-0143
- Downloadable content that is exclusive to Nintendo Switch Online members needs an active, paid membership.
- 2813-0144
- You already have a Nintendo Switch Online + Expansion Pack membership, so the code cannot be used now.
- 2813-0145
- A family group member already has an Expansion Pack family membership, so the code cannot be used.
- 2813-0221
- Unable to purchase a family membership; reopen the eShop with the account you want to buy it with.
- 2813-1659
- A family Expansion Pack code can only be redeemed by an account owner aged 18 or over.
- 2811-6055
- "You must be at least 18 years of age to redeem a family membership"; someone aged 18 or over in the family group should redeem it.
- 9001-0143
- The nintendo.com twin of 2813-0143: sign in with an account that has an active paid membership.
- 9001-0221
- The nintendo.com twin of 2813-0221: sign out and back in with the account you want to use.
- 9001-1659
- "You are not eligible to purchase or redeem this product"; only an account owner aged 18 or over can redeem the family Expansion Pack code.
Stop boundary
When this stops being a self-service repair
- !If the family membership should already cover you and the error persists, contact Nintendo Support with the code and the account details
- !Do not share a membership code publicly before it is redeemed
- !Changing family groups affects who holds a family membership, so check before you move an account
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover Nintendo Switch Online membership codes and purchases that clash with an existing membership, a family group or an age rule. The 9001 codes are the nintendo.com twins.
Exact questions
Common questions
What does 2813-0141, 2813-0142, 2813-0143, 2813-0144, 2813-0145, 2813-0221, 2813-1659, 2811-6055, 9001-0141, 9001-0142, 9001-0143, 9001-0144, 9001-0145, 9001-0221, 9001-1659 mean on a Nintendo Switch console?+
a Nintendo Switch Online membership code or purchase was blocked by the membership already on the account or family group, an age rule, or the wrong account
Who can redeem a family membership code?+
An account owner aged 18 or over in the family group; it does not have to be the admin.
Whose account keeps the membership if someone moves groups?+
Nintendo says the family membership remains with the person who redeemed the code, whichever group they move to.
Will the code be wasted?+
Not if it has not expired. Redeem it when your current membership ends.