On the covered Nintendo Switch console, 2813-2447 means an error that comes up when you attempt to add funds in the Nintendo eShop using a credit card. First, note the exact error code and message on the screen and what you were doing when it appeared.
Differential
Likely causes of “Nintendo Switch console code 2813-2447”, and how to tell them apart
- 1
The amount is too small
What separates it The card payment is refused
How to confirm Add a larger amount of funds
- 2
A card that cannot process small payments
What separates it The error repeats at low amounts
How to confirm Increase the amount or use another card
- 3
A card issue
What separates it The error persists at a larger amount
How to confirm Try a different card
- 4
An unsupported card type
What separates it The card is not accepted
How to confirm Use an eShop card or PayPal
Before you touch a setting
Record this first — changing settings destroys the evidence
- The amount attempted
- The card type
Try in this order
0 of 8 completedWhat to do first
ReversibleNote the exact error code and message on the screen and what you were doing when it appeared.
Correct only the documented fault domain
ReversiblePlease update the amount of funds to be added to your balance, then try completing the transaction again.
Raise the amount
ReversibleNintendo says the amount was too small.
Try the transaction again
ReversibleWith the larger amount.
Use another card
ReversibleIf it persists.
Try an eShop card
ReversibleOr PayPal.
Contact the card issuer
ReversibleIf they decline.
Contact Nintendo
ReversibleIf nothing works.
Model-specific
What is true of this model and not of its siblings
- Small amounts
- Cards may reject low payments.
- Alternatives
- eShop cards avoid the problem.
- Why small amounts fail
- Card payments have a minimum that some banks and card networks enforce. When you add a small amount of funds, the payment can be refused because it falls below that minimum, which is exactly what Nintendo's article says. Adding a larger amount, even if you only need a little, usually works.
- Using the balance well
- The funds stay on your account and can be used for any eShop purchase, so a larger top-up is not wasted. If you prefer not to add more, an eShop card from a shop, or PayPal where it is offered, avoids the minimum.
- If a larger amount also fails
- Try another card, and check that the card number, expiry date, security code and billing address match what the bank holds. A bank may decline an online payment for security, and the card issuer can tell you.
- Why minimum amounts exist
- Card networks charge fees per payment, so some banks and processors refuse very small ones. Nintendo shows the minimum on the add funds screen for your region, and choosing an amount above it avoids the refusal.
- Planning purchases
- If you need only a small amount, buying a prepaid eShop card at a shop or paying with PayPal avoids the card minimum altogether.
- Seeing the minimum
- The add funds screen shows the amounts offered for your region. If the amount you tried is at the bottom of the list, move one step up. Funds do not expire, so a larger top-up costs nothing extra in the long run.
Stop boundary
When this stops being a self-service repair
- !If a larger amount and another card both fail, contact the card issuer
- !Contact Nintendo Support if the error persists
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 2813-2447 mean on a Nintendo Switch console?+
an error that comes up when you attempt to add funds in the Nintendo eShop using a credit card.
What does this payment error mean?+
The amount of funds you tried to add is too small to complete a purchase.
What should I do first?+
Add a larger amount.
What if it still fails?+
Try a different card.
Are there alternatives?+
eShop cards and PayPal.