On the covered Nintendo Switch console, 2816-0800 means an error shown in the Nintendo Switch App for smart devices; Nintendo says it means the Nintendo Account signed into the app does not have an active Nintendo Switch Online membership. First, verify that your Nintendo Account currently has an active, paid Nintendo Switch Online membership.
Differential
Likely causes of “Nintendo Switch console code 2816-0800”, and how to tell them apart
- 1
No active Nintendo Switch Online membership
What separates it A feature in the Switch App is blocked
How to confirm Check the membership on the account
- 2
A lapsed membership
What separates it The membership expired
How to confirm Renew it
- 3
A free account
What separates it The feature needs a paid membership
How to confirm Buy a membership
- 4
A stale sign-in
What separates it The app does not see the membership
How to confirm Sign out and in again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The feature used
- When it lapsed
Try in this order
0 of 7 completedWhat to do first
ReversibleVerify that your Nintendo Account currently has an active, paid Nintendo Switch Online membership.
Correct only the documented fault domain
ReversibleSign out from the app, and then sign in with your Nintendo Account again through the app.
Check the membership
ReversibleIs it active and paid?
Buy or renew it
ReversibleIf it is not.
Sign out of the app
ReversibleThen sign in again.
Check the signed-in account
ReversibleIt must be the one with the membership.
Retry the feature
ReversibleIn the app.
Model-specific
What is true of this model and not of its siblings
- Membership
- A paid membership is required.
- Sign in again
- After renewing.
- What needs a membership
- Some features of the Nintendo Switch App need an active paid Nintendo Switch Online membership. The error reports that the account signed in to the app has none. A free account, an expired membership or the wrong account all produce it.
- Checking the membership
- Sign in to the Nintendo Account site or the eShop and check that the membership is active and not expired. If it lapsed, renew it, then sign out of the app and sign in again.
- Which account
- A family membership covers members of the family group; check that you are signed in with an account covered by it.
Stop boundary
When this stops being a self-service repair
- !If the account has a paid membership and the error continues, contact Nintendo Support
- !Sign out and in again
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 2816-0800 mean on a Nintendo Switch console?+
an error shown in the Nintendo Switch App for smart devices; Nintendo says it means the Nintendo Account signed into the app does not have an active Nintendo Switch Online membership.
Which features need it?+
Certain features of the Switch App.