On the covered PlayStation PS5, CE-100006-7 means the external storage drive cannot be recognized. First, update the system software, then unplug the USB cable and plug it back in. Then: sony's steps: remove any USB hub and connect the drive straight to the console; a drive being used as extended storage for the first time must be formatted first, at Settings > Storage > Extended Storage, which erases it, so copy anything you need off it first; transfer content in smaller batches if a large transfer fails; check that the game can be installed on extended storage at all; and if the drive still fails, try a different drive.
Differential
Likely causes of “PlayStation PS5 code CE-100006-7”, and how to tell them apart
- 1
A drive used as extended storage for the first time
What separates it The console cannot use it yet
How to confirm Format it at Settings, Storage, Extended Storage
- 2
An unformatted or wrongly formatted drive
What separates it The drive is recognized but not usable
How to confirm Format it on the console after copying off its data
- 3
A hub between the drive and console
What separates it Unreliable connection
How to confirm Connect the drive straight to the console
- 4
A transfer that is too large
What separates it A large transfer fails
How to confirm Move content in smaller batches
- 5
A game that cannot run from extended storage
What separates it The game will not install there
How to confirm Check whether it can be installed on extended storage
Before you touch a setting
Record this first — changing settings destroys the evidence
- The drive and its format
- Whether it is used as extended storage
- The game being installed
Try in this order
0 of 8 completedWhat to do first
ReversibleUpdate the system software, then unplug the USB cable and plug it back in.
Correct only the documented fault domain
ReversibleSony's steps: remove any USB hub and connect the drive straight to the console; a drive being used as extended storage for the first time must be formatted first, at Settings > Storage > Extended Storage, which erases it, so copy anything you need off it first; transfer content in smaller batches if a large transfer fails; check that the game can be installed on extended storage at all; and if the drive still fails, try a different drive.
Update the system software
ReversibleThen replug the cable.
Remove any hub
ReversibleConnect directly.
Format as extended storage
ReversibleAt Settings, Storage, Extended Storage.
Copy off anything needed first
ReversibleFormatting erases the drive.
Move content in smaller batches
ReversibleIf a transfer fails.
Try a different drive
ReversibleIf it still fails.
Model-specific
What is true of this model and not of its siblings
- Formatting
- A drive used as extended storage for the first time must be formatted first, which erases it.
- Batches
- Large transfers can fail, so move content in smaller batches.
Stop boundary
When this stops being a self-service repair
- !If the drive still fails, try a different drive
- !Back up the drive before formatting
- !Contact PlayStation Support if no drive works
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does CE-100006-7 mean on a PlayStation PS5?+
The external storage drive cannot be recognized.
Does formatting erase the drive?+
Yes.
Can every game run from extended storage?+
No, check the game.
Should I try another drive?+
Yes, if it still fails.