On the covered PlayStation PS5, CE-100028-1, CE-108360-8 means the console is out of space, or it cannot recognize an external drive, USB device or camera First, check Settings, Storage for free space and reseat the USB cable or camera connection.
Differential
Likely causes of “PlayStation PS5 code CE-100028-1, CE-108360-8”, and how to tell them apart
- 1
The console's storage is full
What separates it The code is CE-100028-1 and a download or install fails
How to confirm Open Settings, Storage, System Storage and check the free space against what the game needs
- 2
A USB drive that is not formatted as extended storage
What separates it A new drive is connected and the code is CE-100006-7
How to confirm Format it under Settings, Storage, Extended Storage; formatting erases the drive, so copy anything you need off it first
- 3
A drive connected through a hub or an unsupported drive
What separates it A hub is in use, or the drive is below SuperSpeed USB 5 Gbps or outside 250 GB to 8 TB
How to confirm Connect the drive straight to the console and check it against Sony's requirements: SuperSpeed USB 5 Gbps or later, 250 GB minimum, 8 TB maximum
- 4
A loose connection or a faulty port or device
What separates it The device drops in and out, or another USB device is also not recognized
How to confirm Unplug and fully reinsert it, try another port, and test another drive to see whether the console or the drive is at fault
- 5
A camera that is not connected properly or is unsupported
What separates it The code is CE-108360-8 and a PS Camera is connected directly
How to confirm Check the camera's connection method; a PS Camera needs a dedicated adapter to work with a PS5
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and what you were doing, such as installing a game, moving data or using a camera
- The free space shown under Settings, Storage, System Storage
- The make, size and USB speed of the drive, and whether a hub is used
- The camera model and adapter, for CE-108360-8
Try in this order
0 of 8 completedWhat to do first
Reversiblecheck Settings, Storage for free space and reseat the USB cable or camera connection.
Correct only the documented fault domain
ReversibleDelete or move content to free space, connect a drive straight to the console without a hub, format a new drive as extended storage, try another drive or port, and for a camera check its adapter, lighting and position.
Check free space
ReversibleGo to Settings, Storage, System Storage and compare the free space with the game's install size. Delete what you do not need, or move data as below.
Delete content to free space
ReversibleHighlight data in System Storage and press the select button, then choose Delete; or highlight content on the home screen, press the options button and choose Delete. Confirm saved data is backed up before deleting a game.
Reseat the drive and update the console
ReversibleUpdate the system software, unplug the USB cable and plug it back in firmly, and remove any hub so the drive connects straight to the console.
Format a new drive as extended storage
ReversibleWith the drive on a USB port, go to Settings, Storage, Extended Storage, Format as USB Extended Storage. Do not turn the power off or unplug it while it formats.
Transfer in smaller batches and check the game
ReversibleIf a large transfer fails, move content one item at a time, and check in Sony's extended storage guide whether that game can be installed on extended storage at all.
Try another drive, port or camera setup
ReversibleTest another USB port or another drive. For a camera, use a bright room, adjust its distance and angle, review the camera settings, and use the dedicated adapter for a PS Camera.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-100028-1
- "There is not enough free space on the SSD"; check Settings, Storage, System Storage, then delete content from System Storage or from the home screen.
- CE-108360-8
- Check the connection of the PlayStation HD camera or PlayStation Camera; a PS Camera needs a dedicated adapter; use a bright room and adjust position and settings.
Stop boundary
When this stops being a self-service repair
- !Formatting a drive as USB extended storage erases everything on it and cannot be undone
- !Do not remove a drive while it is being formatted or while data is being written; Sony warns this can cause data loss or damage to the console or drive
- !Sony does not guarantee every drive works; if several drives fail, contact PlayStation Support with the code
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. The USB extended storage requirements below are Sony's for the PS5 as of the read date. CE-108360-8 is a camera-connection code, grouped here because the fix, like the storage codes, is about a device the console cannot recognize.
Exact questions
Common questions
What does CE-100028-1, CE-108360-8 mean on a PlayStation PS5?+
the console is out of space, or it cannot recognize an external drive, USB device or camera
What USB drive works for extended storage?+
Sony lists SuperSpeed USB 5 Gbps or later, 250 GB minimum and 8 TB maximum, connected without a hub, and says not every device is guaranteed to work.
Can I play PS5 games from extended storage?+
No. Sony says PS5 games cannot be played directly from USB extended storage; copy the game back to console storage or an M.2 SSD to play, though PS4 games can be played from it.
Will formatting delete my games?+
It erases everything on the drive being formatted; drives already used as extended storage on a PS4 or another PS5 do not need formatting again.
What about CE-108360-8?+
It concerns the connection of the HD camera or PS Camera; a PS Camera needs a dedicated adapter, a bright room helps and the camera position and settings matter.