On the covered PlayStation PS5, CE-107649-7 means the inserted disc holds content that differs from the data installed on the console, for example additional data such as DLC. First, check whether you have another disc for the same game. Then: sony's step: if you have another disc for the same game, delete the game and its related applications and reinstall using that disc.
Differential
Likely causes of “PlayStation PS5 code CE-107649-7”, and how to tell them apart
- 1
A disc whose content differs from what is installed
What separates it The console reports a mismatch
How to confirm Delete the game and reinstall from the disc
- 2
Extra data such as DLC installed before
What separates it Installed data and the disc do not agree
How to confirm Delete related applications too
- 3
A different edition of the disc
What separates it Another disc is for the same game
How to confirm Use the matching disc
- 4
An update that changed the data
What separates it The disc is older than the update
How to confirm Reinstall and update
- 5
A damaged install
What separates it The console cannot reconcile data
How to confirm Reinstall completely
Before you touch a setting
Record this first — changing settings destroys the evidence
- The game and edition
- Whether you own another disc
- Whether DLC is installed
- The update level
Try in this order
0 of 7 completedWhat to do first
ReversibleCheck whether you have another disc for the same game.
Correct only the documented fault domain
ReversibleSony's step: if you have another disc for the same game, delete the game and its related applications and reinstall using that disc.
Check for another disc
ReversibleFor the same game.
Delete the game
ReversibleAnd its related applications.
Reinstall from the matching disc
ReversibleFollowing the prompts.
Update the game
ReversibleTo the latest version.
Reinstall DLC
ReversibleIf you use it.
Model-specific
What is true of this model and not of its siblings
- Related applications
- Deleting the game and its related applications removes data that conflicts with the disc.
- Saves
- Save data is stored separately from the game files.
Stop boundary
When this stops being a self-service repair
- !If the error returns after a clean reinstall, contact PlayStation Support
- !Check which disc you own
- !Keep your receipt
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does CE-107649-7 mean on a PlayStation PS5?+
The inserted disc holds content that differs from the data installed on the console, for example additional data such as DLC.
What if I have another disc?+
Delete the game and reinstall from that disc.
Does DLC matter?+
It can cause the mismatch.
Will I lose saves?+
Saves are kept separately.