On the covered PlayStation PS5, CE-107520-5, CE-108889-4, NP-102946-2 means the console needs the latest system software or update file First, connect the console to the internet and update the system software. Then: if the update fails, restart your network equipment and the console and try again, then update another way: download the update to a USB drive from a computer, or update from a game disc that carries newer system software; make sure there is free space for the update file.
Differential
Likely causes of “PlayStation PS5 code CE-107520-5, CE-108889-4, NP-102946-2”, and how to tell them apart
- 1
The console is behind on system software
What separates it A game or online feature says the latest system software is required, after the console was offline or in storage for a while
How to confirm Open Settings, System, System Software, System Software Update and Settings; Update Available appears when a newer version is offered
- 2
An interrupted or stuck update download
What separates it An update is listed but shows an error or no progress
How to confirm Open the control center's Downloads/Uploads, highlight the system software update, choose View Error Info and then Try Again
- 3
Not enough free space for the update file
What separates it The console's storage is nearly full and the update will not begin
How to confirm Delete unneeded data to make room, as NP-102946-2's article says, and try the update again
- 4
The console cannot get online to fetch the update
What separates it The internet connection test fails whenever you run it on the console
How to confirm Update another way: from a USB drive using a computer, or from a game disc that carries newer system software
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and what you were trying to do when it appeared
- The system software version under Settings, System, System Software, Console Information
- Whether the console can get online, and the result of Test Internet Connection
- The free space on the console
Try in this order
0 of 8 completedWhat to do first
Reversibleconnect the console to the internet and update the system software.
Correct only the documented fault domain
ReversibleIf the update fails, restart your network equipment and the console and try again, then update another way: download the update to a USB drive from a computer, or update from a game disc that carries newer system software; make sure there is free space for the update file.
Update over the internet
ReversibleConnect the console to the internet and go to Settings, System, System Software, System Software Update and Settings, then choose Update System Software when Update Available appears.
Restart the download if it is stuck
ReversiblePress the PS button, open Downloads/Uploads, highlight the system software update and select View Error Info, then Try Again. If it fails several times, restart your network equipment and the console and try again.
Free some space
ReversibleIf there is not enough space for the update file, delete unneeded data from Settings, Storage and try again.
Update from a USB drive
ReversibleOn a computer, create a folder named PS5 with a folder named UPDATE inside it on a FAT32 or exFAT USB drive, save Sony's update file there as PS5UPDATE.PUP (about 1.1 GB free space needed), plug the drive in, start Safe Mode, choose Update System Software, then Update from USB Storage Device and OK. Use uppercase names.
Update from a game disc if the console cannot go online
ReversibleStart a disc that carries a more recent version of the system software and follow the on-screen instructions.
Reinstall only as a last resort
ReversibleReset PS5 (Reinstall System Software) in Safe Mode deletes all data; Sony describes it for when other methods fail.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-107520-5
- "Please install the latest system software"; connect to the internet and update; if it fails restart the network gear and console, or update from a USB drive or a game disc.
- CE-108889-4
- The same message and steps as CE-107520-5.
- NP-102946-2
- "Please install the latest update file"; connect to the internet and install it; if it fails, check there is free space, and wait if the update is in progress.
Stop boundary
When this stops being a self-service repair
- !Use only Sony's official update file; Sony warns against downloading or installing update data from any other source
- !Reset PS5 (Reinstall System Software) deletes all data on the console; it is a last resort after the update methods here fail
- !If the console cannot be updated by any method, use PlayStation Repairs with the exact code
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Sony's download and USB update file sizes and folder names are the ones on its page (about 1.1 GB free for an update, about 1.2 GB for a reinstall). Never use an update file from anywhere except Sony's own page.
Exact questions
Common questions
What does CE-107520-5, CE-108889-4, NP-102946-2 mean on a PlayStation PS5?+
the console needs the latest system software or update file
How do I update a PS5 with no internet?+
From a game disc that carries newer system software, or with an update file saved on a USB drive from a computer.
What must the file be called?+
PS5UPDATE.PUP, in a folder named UPDATE inside a folder named PS5, all in uppercase, on a FAT32 or exFAT USB drive.
Is it safe to use another site's update file?+
No. Sony says to use only the official update file it provides.