On the covered PlayStation PS5, CE-107857-8, CE-109573-5, CE-108255-1 means an error occurred while loading, updating or starting a game or app First, restart the console and make sure the system software and the game or app are both on their latest versions.
Differential
Likely causes of “PlayStation PS5 code CE-107857-8, CE-109573-5, CE-108255-1”, and how to tell them apart
- 1
An out-of-date game, app or system software
What separates it The error appears when starting or updating and the game has a newer version available
How to confirm Check the game's version with Check for Update and the system software under Settings, System, System Software
- 2
A damaged installation of the game or app
What separates it The error repeats every time the same title is started and other titles run
How to confirm Delete the game from Settings, Storage and reinstall it, as Sony says for CE-107857-8 and CE-109573-5
- 3
A corrupted console database
What separates it The error continues after a reinstall, or a game icon remains after deletion
How to confirm Start Safe Mode and choose Clear Cache and Rebuild Database, then Rebuild Database, which scans the drive and creates a new database of all content
- 4
A system fault that a repair route handles
What separates it Nothing above clears the code, and other games fail the same way
How to confirm Sony directs CE-108255-1 to PlayStation Repairs after the game update does not help
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code, CE-107857-8, CE-109573-5 or CE-108255-1, and the game name
- Whether the game is a disc or a digital copy, and its version
- The system software version and whether it is up to date
- Whether other games start normally on the console
Try in this order
0 of 8 completedWhat to do first
Reversiblerestart the console and make sure the system software and the game or app are both on their latest versions.
Correct only the documented fault domain
ReversibleDelete the game and reinstall it, rebuild the database in Safe Mode (Clear Cache and Rebuild Database, then Rebuild Database), and if it continues start Safe Mode again and choose Update System Software; use PlayStation Repairs if none of that helps.
Restart the console
ReversibleTurn the PS5 off completely and back on; Sony lists a restart first for CE-107857-8 and CE-109573-5.
Update the game and the system software
ReversibleHighlight the game, press the options button and choose Check for Update, then check Settings, System, System Software for a system update.
Delete and reinstall the game
ReversibleFor CE-109573-5 highlight the game in your Game Library, press the options button, choose Delete, then reinstall from your library or the disc.
Rebuild the database in Safe Mode
ReversibleTurn the console off with the power button held three seconds, then press and hold the power button again until you hear the second beep, connect the controller by USB and press the PS button. Choose Clear Cache and Rebuild Database, then Rebuild Database.
Update the system software from Safe Mode if it continues
ReversibleFor CE-109573-5, if the problem continues start Safe Mode again and choose Update System Software.
Use PlayStation Repairs when the steps run out
ReversibleFor CE-108255-1 and any code that survives all of this, use Sony's PlayStation Repairs route.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-107857-8
- "An error occurred while loading or updating the application"; restart, update the system and the game, delete and reinstall, then Rebuild Database in Safe Mode.
- CE-109573-5
- "An error occurred when starting the game"; restart, delete and reinstall, rebuild the database, and if it continues use Safe Mode to update the system software.
- CE-108255-1
- "An error occurred with the game or application"; Sony's only step is to try updating the game, with PlayStation Repairs for more help.
Stop boundary
When this stops being a self-service repair
- !Some Safe Mode options erase data; Clear Cache and Rebuild Database does not erase games or saves, but Reset PS5 does, so back up first if you go further
- !If the code persists after Rebuild Database and a reinstall, use PlayStation Repairs and have the code ready
- !Do not use Reset PS5 (Reinstall System Software) for a single game's error unless Sony's steps have failed
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Sony describes these three codes only briefly; the Safe Mode, Rebuild Database and update steps come from Sony's Safe Mode and update articles. CE-108255-1's own page says only to update the game and gives PlayStation Repairs for more help.
Exact questions
Common questions
What does CE-107857-8, CE-109573-5, CE-108255-1 mean on a PlayStation PS5?+
an error occurred while loading, updating or starting a game or app
How do I enter Safe Mode on a PS5?+
Turn the console off, hold the power button until the second beep (one beep at first press, another seven seconds later), connect the controller by USB and press the PS button.
Will Rebuild Database erase my games?+
No. Sony describes it as scanning the drive and creating a new database of all content, useful for feature issues or an icon that remains after deletion.
What if the game is a disc?+
Delete the installed data and reinstall from the disc; Sony's disc article covers cleaning the disc.
Should I reset the whole console?+
Not for one game's error; Sony treats Reset PS5 as a last resort that deletes all user data.