On the covered PlayStation PS5, CE-109737-7 means the USB storage device cannot be recognized. First, unplug the USB cable and plug it back in, making sure it is fully inserted. Then: sony's steps: remove any USB hub and connect the device directly to the console; try another USB port; check whether a different USB storage device is recognized; and if it fails only while one application runs, delete that application and reinstall it.
Differential
Likely causes of “PlayStation PS5 code CE-109737-7”, and how to tell them apart
- 1
A USB cable that is not fully seated
What separates it The drive is not recognized
How to confirm Unplug the cable and push it in fully
- 2
A USB hub between the drive and the console
What separates it The drive works on a computer but not here
How to confirm Connect the drive straight to the console
- 3
A faulty port
What separates it One port does not recognize anything
How to confirm Try another USB port on the console
- 4
A drive that is failing or unsupported
What separates it A second drive works
How to confirm Test another USB storage device
- 5
An application that fails only while it runs
What separates it The error appears in one game
How to confirm Delete that application and reinstall it
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which USB port and cable
- Whether a hub is used
- Whether another drive is recognized
- Whether the error comes only with one application
Try in this order
0 of 8 completedWhat to do first
ReversibleUnplug the USB cable and plug it back in, making sure it is fully inserted.
Correct only the documented fault domain
ReversibleSony's steps: remove any USB hub and connect the device directly to the console; try another USB port; check whether a different USB storage device is recognized; and if it fails only while one application runs, delete that application and reinstall it.
Replug the cable
ReversibleMake sure it is fully inserted.
Remove any USB hub
ReversibleConnect directly to the console.
Try another USB port
ReversibleOn the PS5.
Test a different storage device
ReversibleTo compare.
Delete and reinstall the application
ReversibleIf it fails only in one game.
Contact PlayStation Support
ReversibleIf it persists.
Model-specific
What is true of this model and not of its siblings
- Extended storage and USB
- A drive used as extended storage is formatted by the console, which erases it, so copy off anything you need first. A drive that is formatted for a computer may not be recognized until it is formatted by the PS5 for that use.
- Hubs and cables
- Long cables, unpowered hubs and worn connectors are the usual causes of a drive that appears and disappears. A short, good cable plugged straight into a rear port is the dependable arrangement.
Stop boundary
When this stops being a self-service repair
- !If no drive is recognized in any port, contact PlayStation Support
- !If the drive fails on a computer too, replace it
- !Back up the drive's contents first
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does CE-109737-7 mean on a PlayStation PS5?+
The USB storage device cannot be recognized.
Should I use a USB hub?+
No, connect the drive directly.
How do I tell a drive fault from a console fault?+
Try another drive and another port.
Does it happen only in one game?+
Then reinstall that application.