On the covered PlayStation PS5, CE-107891-6, CE-112987-8 means content is not installing, downloading or purchasing properly First, update the system software, restart the console, then delete the content that failed and download it again. Then: delete the game from Settings, Storage, sign out and back in, restore licenses, and for a purchase check the payment method's expiration date and billing address or try another method.
Differential
Likely causes of “PlayStation PS5 code CE-107891-6, CE-112987-8”, and how to tell them apart
- 1
A partial or damaged install
What separates it The game shows in storage but will not install completely, or stops part-way
How to confirm Open Settings, Storage, choose the storage the content is on, delete the game that has the error and reinstall it
- 2
A download that is stuck
What separates it The Downloads/Uploads list shows the item but no progress
How to confirm Pause and resume the download from the control center, or cancel and delete it and start again from the Game Library
- 3
A license problem on the console
What separates it The game has a padlock icon or cannot be found
How to confirm Restore licenses under Settings, Users and Accounts, Other, Restore Licenses, which does not affect your data
- 4
A payment method with wrong details
What separates it The problem began at checkout and the card is expired or has an old billing address
How to confirm Check the payment method under Settings, Users and Accounts, Account, Payment and Subscriptions, Payment Methods, including expiration date and billing address
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and whether it appeared while buying, downloading or installing
- The game or content name and which storage it was going to
- Whether a padlock icon shows next to the game
- Whether the PlayStation status page lists any problem
Try in this order
0 of 8 completedWhat to do first
Reversibleupdate the system software, restart the console, then delete the content that failed and download it again.
Correct only the documented fault domain
ReversibleDelete the game from Settings, Storage, sign out and back in, restore licenses, and for a purchase check the payment method's expiration date and billing address or try another method.
Update and restart
ReversibleMake sure the PS5 system software is current, then restart the console. Sony puts both first for CE-112987-8.
Delete the content and try the download again
ReversiblePress the PS button, open Downloads/Uploads or Settings, Storage, highlight the content, press the options button and choose Delete, then start the download again from your Game Library.
Pause and resume a stuck download
ReversibleIn the control center's Downloads/Uploads, select the download and choose Pause then Resume; if that fails, choose Cancel and Delete and find the game in your Game Library again.
Sign out and back in
ReversibleSign out of your account for PlayStation and sign in again to refresh the entitlement, then retry.
Restore licenses
ReversibleGo to Settings, Users and Accounts, Other, Restore Licenses and select the licenses, or open the game's options menu and choose Restore License. Sony says this does not affect your data.
Check the payment method for purchase problems
ReversibleIf it failed at checkout, review the registered payment method's details or try a different method, and try again later if it keeps happening.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-107891-6
- "Content isn't installing properly"; go to Settings, Storage, delete the game that has the error, reinstall it, and try again later if it still fails.
- CE-112987-8
- An issue when purchasing, downloading or installing; update the system, delete the download and retry, sign out and in, restart, restore licenses, and check the payment method.
Stop boundary
When this stops being a self-service repair
- !Confirm the purchase went through in your transaction history before you buy again, so that you are not charged twice
- !Never give your PlayStation sign-in details or payment card numbers to anyone who contacts you about an error code
- !If the code persists after restoring licenses and reinstalling, contact PlayStation Support with the exact code and transaction details
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. CE-112987-8 covers purchasing as well as downloading and installing, so the payment-method step applies only when the problem started at purchase.
Exact questions
Common questions
What does CE-107891-6, CE-112987-8 mean on a PlayStation PS5?+
content is not installing, downloading or purchasing properly
What does a padlock icon on a game mean?+
Sony says it could mean a problem with the game's license; check you are signed in to the account that bought it and restore licenses.
Will restoring licenses delete anything?+
No. Sony says restoring licenses will not affect your data.
Could this be a payment problem?+
For CE-112987-8, yes, if the error appeared while buying; check the expiration date and billing address of the payment method.
How do I restart a stuck download?+
Pause and resume it in Downloads/Uploads, or cancel and delete it and start again from the Game Library.