On the covered PlayStation PS5, CE-112069-9 means a PS4 to PS5 data transfer failed over the network, or the console cannot sync saved data with cloud storage First, connect both consoles by wired connection or by an Ethernet cable between them, and turn the router off for five minutes.
Differential
Likely causes of “PlayStation PS5 code CE-112069-9”, and how to tell them apart
- 1
A network that cannot carry the transfer
What separates it PS4 and PS5 are connected by Wi-Fi and the transfer fails
How to confirm Connect each console by wired LAN, or connect both directly with one Ethernet cable
- 2
Interference from a network test or rest mode during transfer
What separates it Network Test was run or Rest Mode was started while Background Data Transfer was in progress
How to confirm Do not use Network Test or put the PS5 in Rest Mode manually while background transfer is running
- 3
A saved data sync that stopped
What separates it The Sync Status screen shows the error and other games sync fine
How to confirm Select Try Again; if it repeats across games, turn Enable Auto-Sync off and on
- 4
The auto sign-in setting interfering after a restart
What separates it All games show Synced but the error returns after restarting
How to confirm Turn off Log In to PS5 Automatically under Settings, Users and Accounts, Login Settings
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and whether it appeared during a PS4 to PS5 transfer or a cloud sync
- How each console is connected: wired, Wi-Fi or by direct cable
- Whether you have a PlayStation Plus subscription for cloud storage
- Whether it happens for one game or across several
Try in this order
0 of 8 completedWhat to do first
Reversibleconnect both consoles by wired connection or by an Ethernet cable between them, and turn the router off for five minutes.
Correct only the documented fault domain
ReversibleRetry the transfer from Settings, System, System Software, Data Transfer; for cloud saves select Try Again on the Sync Status screen, and toggle Enable Auto-Sync off and on.
Use a wired connection for a transfer
ReversibleConnect each console to the network by cable, or connect the PS4 and PS5 directly with an Ethernet cable, then retry.
Power-cycle the router
ReversibleTurn the router off, wait at least five minutes and restart it before the next attempt, as Sony says for CE-112069-9.
Start the transfer again
ReversibleOn the PS5 go to Settings, System, System Software, Data Transfer and follow the prompts. Do not run Network Test or start Rest Mode while it works.
Move only saves another way
ReversibleIf you only want saved data, use online storage or a USB storage device as an alternative method.
Retry the cloud sync
ReversibleOn the Sync Status screen select Try Again. If it happens across many games, turn Enable Auto-Sync off and on.
Change the auto login setting
ReversibleIf every game shows Synced but the error returns after a restart, turn off Log In to PS5 Automatically under Settings, Users and Accounts, Login Settings.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-112069-9
- "An error occurred on data transfer via a network"; use a wired connection or an Ethernet cable between the consoles, turn the router off for five minutes, retry the transfer, or move saves by other storage.
Stop boundary
When this stops being a self-service repair
- !Do not interrupt a transfer by turning a console off or by putting the PS5 in Rest Mode manually
- !If you only need saved data, Sony says you can move it through online storage or a USB storage device instead
- !If the cloud sync error persists after these steps, contact PlayStation Support with the code
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Cloud storage needs a PlayStation Plus subscription, per Sony's storage article. CE-112069-9 is described for transfers from a PS4 to a PS5 over a network.
Exact questions
Common questions
What does CE-112069-9 mean on a PlayStation PS5?+
a PS4 to PS5 data transfer failed over the network, or the console cannot sync saved data with cloud storage
Do I need PlayStation Plus for cloud saves?+
Yes. Sony's storage article says cloud storage requires a PlayStation Plus subscription.
Can I move saves without the network?+
Yes, Sony suggests online storage or a USB storage device for saved data.
Why must I avoid Rest Mode?+
Sony says not to put the PS5 in Rest Mode manually or run Network Test while Background Data Transfer is in progress.