On the covered PlayStation PS5, CE-110538-8 means the console cannot read the disc, the game on it will not load, or the disc holds different content from what is installed First, clean the disc and reinsert it with the label facing left when the console stands vertically on its stand.
Differential
Likely causes of “PlayStation PS5 code CE-110538-8”, and how to tell them apart
- 1
A dirty, scratched or badly inserted disc
What separates it The disc is read only some of the time, or there are visible fingerprints or scratches
How to confirm Clean the disc with a soft lint-free cloth made for Blu-ray Discs or DVDs, wiping from the center to the edge, then reinsert it label facing left on a vertical console
- 2
A disc type the console cannot play
What separates it The disc is a burned disc or an audio CD
How to confirm Sony says a PS5 console cannot play burned discs or audio CDs, so try a genuine game, Blu-ray or DVD
- 3
Installed data that does not match the disc
What separates it The game was installed from a different disc or edition, or DLC data differs
How to confirm Delete the game and related applications and reinstall using the disc you are inserting
- 4
A damaged console database
What separates it Several discs fail in the same way and the disc itself is clean
How to confirm Start Safe Mode and choose Clear Cache and Rebuild Database; if that fails Sony offers Reset PS5 (Reinstall System Software), which deletes all data
- 5
A disc drive fault
What separates it Other discs also fail after cleaning and a database rebuild
How to confirm Sony says to contact them or use the PlayStation Repairs tool if the console cannot read other discs
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code, CE-110538-8, CE-100005-6 or CE-107649-7, and the game or disc title
- Whether the disc reads in another console, or another disc reads in this one
- Whether the console stands vertically or lies flat, and which way the label faces
- Whether the game was installed from this disc or a different one
Try in this order
0 of 8 completedWhat to do first
Reversibleclean the disc and reinsert it with the label facing left when the console stands vertically on its stand.
Correct only the documented fault domain
ReversibleTry another disc, delete the game and reinstall from the disc that matches, rebuild the database in Safe Mode, and use PlayStation Repairs if other discs fail too.
Clean the disc and reinsert it
ReversibleWipe the disc from the center toward the edge with a lint-free cloth made for Blu-ray Discs or DVDs. With the console standing vertically on its stand, the labeled side faces left as you insert it.
Try another disc
ReversibleInsert a different game, Blu-ray or DVD. If the other disc reads, the first disc is the problem; if it does not, the console's disc read function is suspect.
For a mismatch, reinstall from the matching disc
ReversibleFor CE-107649-7, delete the game and its related applications, then reinstall using the disc you inserted, since DLC or a different edition can leave different data installed.
For CE-100005-6, delete and reinstall
ReversibleHighlight the game on the home screen, press the options button and choose Delete. Reinstall a digital game from your library, or clean the disc and reinsert it to reinstall a disc game.
Rebuild the database in Safe Mode
ReversibleStart Safe Mode, choose Clear Cache and Rebuild Database, then Rebuild Database, and reinsert the disc.
Repairs if nothing works
ReversibleIf other discs also fail, contact Sony or use the PlayStation Repairs tool, as CE-110538-8's page says.
Every code on this page
What the maker says about each code
The maker publishes a separate page for each code below, and the fix on this page is the fix they share. The line beside each code is what that code's own page adds: the message, the cause it names, or the one step that differs.
- CE-110538-8
- "Failed to read Blu-ray disc"; check for fingerprints, smudges or scratches, reinsert it, try another disc, and use PlayStation Repairs if other discs fail.
Stop boundary
When this stops being a self-service repair
- !Reset PS5 (Reinstall System Software) deletes all user data, so back up saves and screenshots to a USB drive or cloud storage first
- !Do not force a stuck disc out; Sony's article describes turning a screw with the console unplugged and the cover removed, and warns not to run the console with the cover off
- !If other discs fail after cleaning and a database rebuild, use PlayStation Repairs
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. Sony's disc article also covers removing a stuck disc with a screwdriver after taking off the disc drive cover; that is a hands-on procedure on Sony's own page and is not repeated here.
Exact questions
Common questions
What does CE-110538-8 mean on a PlayStation PS5?+
the console cannot read the disc, the game on it will not load, or the disc holds different content from what is installed
Which way does the disc face?+
With the console standing vertically, the labeled side faces left.
Can a PS5 play burned discs?+
No. Sony says PS5 consoles cannot play burned discs or audio CDs.
Will Reset PS5 fix a disc problem?+
It can, but it deletes all user data and is a last step after cleaning, another disc and a database rebuild.