Xbox One, One S and One X troubleshooting

Published specification

What is true of this model and changes how you fix it

• Model — Xbox One X (2017)
  The most powerful last-gen Xbox — 4K gaming on enhanced titles and 4K UHD Blu-ray, 1TB hard drive, disc drive. Still online-supported for many games but a previous generation to the Series X/S.
• Storage — hard drive (external USB works)
  A 1TB internal hard drive; you can add a USB 3.0 external drive to store and PLAY Xbox One games directly (unlike current-gen games), which is the easy fix for storage-full.
• Network
  Dual-band Wi-Fi and Ethernet; wired helps slow downloads. It does not run current-gen Series X/S-only games.
• The 4K Xbox One
  The Xbox One X of 2017 is the 4K console of the Xbox One family, with a 1 terabyte hard drive and a disc drive that plays 4K Blu-ray. It is a heavy, powerful machine that is now old enough to show wear.
• What owners run into
  Owners report a drive that will not read discs, a console that is loud and slow and an HDMI picture that drops at 4K HDR.
• How to approach a fault
  Clean the vents, check the HDMI cable rating and move games to an external drive.
• Finding your console
  The serial number is on the back and in Settings, System, Console info.
• Noise and heat
  A fan that has gathered dust runs loudly. Switch off and unplug the console, blow the vents with compressed air held at a distance, and give it room to breathe.
• Storage and drives
  The internal drive is a hard disk that slows as it fills. Move games to an external USB 3.0 SSD for faster loading, and remember that formatting a drive erases it.
• Replacing the hard drive
  The One X's internal hard drive can be replaced with a larger one, and many owners fit a solid-state drive for faster loading. Follow Microsoft's guide and back up your saves to the cloud first. An external USB 3.0 drive is a simpler option and avoids opening the console.

Where these figures were read. support.xbox.com/en-US/help/hardware-network/console/get-to-know-xbox-console (Microsoft's own article, covers Xbox One X, One S and original One) (4K, 1TB, disc)

Manufacturer support for this product line. Xbox Support — Xbox support. Official Xbox console, controller, storage, display, network and account support.

Also read for this model. Xbox Support — Xbox Support.