The Galaxy Note20 has a 12 MP main camera, a 12 MP ultrawide and a 64 MP telephoto that is used for a 3x hybrid zoom, with laser autofocus. Camera complaints on Samsung's pages are blur and focus hunting. Clean the lenses and remove the case. The laser autofocus sensor sits beside the lenses, and a case that covers it, or a smudge, makes focus fail, so wipe the sensor window. Turn off Tracking auto-focus, reset the camera settings and clear the cache.
The checks in more detail
The telephoto's 64 MP sensor takes 12 MP pictures by default, and the zoom steps from the main to the telephoto camera at 3x, so a picture at 2x is a digital crop from the main camera and soft. The Note20's Single take, Pro video and 8K modes put heavy loads on the chip, and the camera lags or the phone heats at those settings, so try 4K. Check for software updates and test in Safe mode. A lens that stays blurred after cleaning needs a repair, and the Samsung Members camera diagnostic tests each lens. Moving to 3x and back sometimes clears a stuck lens.
Pro mode and the S Pen's remote shutter are also worth testing: if the shutter button on the S Pen works and the screen shutter does not, the camera app is fine and a screen fault is more likely. Use the Samsung Members camera diagnostic to test each lens and the autofocus. The S Pen's Air actions allow remote camera control, which is useful for group photos, and if your camera behaves oddly only in remote mode, check the S Pen's battery.
For night shots, use Night mode and a steady hold, since the Note20's sensors produce soft pictures in low light without a long exposure, and a small tripod helps. Check the camera's flash and the laser autofocus sensor on the back near the flash, since both can be smudged by a case or a finger, and a thin film from a phone case's inner lining can cloud the sensor over time. Wipe the area gently with a microfibre cloth and look at the glass under bright light to see any haze that cleaning will not remove, which would mean a lens repair.
Differential
Likely causes of “Samsung Galaxy Note20 camera is blurry, shakes or will not focus”, and how to tell them apart
- 1
A smudged lens or laser sensor
What separates it Focus fails or the picture is hazy
How to confirm Wipe the lenses and the sensor window
- 2
Tracking auto-focus
What separates it The camera hunts
How to confirm Turn it off
- 3
Digital crop between lenses
What separates it 2x is soft
How to confirm Use 1x or 3x
- 4
Heavy modes
What separates it Lag or heat in 8K
How to confirm Use 4K
- 5
A lens fault
What separates it Blur remains in Safe mode
How to confirm Samsung service
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which lens is blurry
- The zoom level
- The mode used
- The result in Safe mode
Try in this order
0 of 8 completedClean the lenses and laser sensor
ReversibleWith a microfibre cloth.
Turn off Tracking auto-focus
ReversibleIn camera settings.
Use 1x or 3x
ReversibleAvoid 2x.
Use 4K instead of 8K
ReversibleIf it lags.
Reset camera settings
ReversibleAnd clear the cache.
Run the camera diagnostic
ReversibleIn Samsung Members.
Try the S Pen remote shutter
ReversibleTo separate the camera from the screen.
Test each lens
ReversibleIn Samsung Members' camera diagnostic.
Model-specific
What is true of this model and not of its siblings
- Laser autofocus
- A smudge on it breaks focus.
- Hybrid zoom
- 3x uses the telephoto sensor.
- S Pen shutter
- A remote shutter tests the camera alone.
- Lens test
- The diagnostic checks each lens.
Stop boundary
When this stops being a self-service repair
- !If a lens is blurred after cleaning and a reset, contact Samsung
- !If autofocus fails everywhere, ask for a repair
- !A cracked lens needs replacing
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why is my Note20 camera blurry?+
A smudge or the focus sensor.
What is the laser sensor?+
An autofocus helper beside the lenses.
Why is 2x soft?+
It is a digital crop.
Does 8K slow the camera?+
It can.
Can the S Pen take photos?+
Yes, as a remote.
How do I test each lens?+
In Samsung Members.