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Samsung Galaxy Note20 camera is blurry, shakes or will not focus

Samsung Galaxy Note20 camera is blurry, shakes or will not focus: lens contamination, case magnets, one app/lens and camera hardware should be separated. Scoped to SM-N980/SM-N981*.

The Galaxy Note20 has a 12 MP main camera, a 12 MP ultrawide and a 64 MP telephoto that is used for a 3x hybrid zoom, with laser autofocus. Camera complaints on Samsung's pages are blur and focus hunting. Clean the lenses and remove the case. The laser autofocus sensor sits beside the lenses, and a case that covers it, or a smudge, makes focus fail, so wipe the sensor window. Turn off Tracking auto-focus, reset the camera settings and clear the cache.

The checks in more detail

The telephoto's 64 MP sensor takes 12 MP pictures by default, and the zoom steps from the main to the telephoto camera at 3x, so a picture at 2x is a digital crop from the main camera and soft. The Note20's Single take, Pro video and 8K modes put heavy loads on the chip, and the camera lags or the phone heats at those settings, so try 4K. Check for software updates and test in Safe mode. A lens that stays blurred after cleaning needs a repair, and the Samsung Members camera diagnostic tests each lens. Moving to 3x and back sometimes clears a stuck lens.

Pro mode and the S Pen's remote shutter are also worth testing: if the shutter button on the S Pen works and the screen shutter does not, the camera app is fine and a screen fault is more likely. Use the Samsung Members camera diagnostic to test each lens and the autofocus. The S Pen's Air actions allow remote camera control, which is useful for group photos, and if your camera behaves oddly only in remote mode, check the S Pen's battery.

For night shots, use Night mode and a steady hold, since the Note20's sensors produce soft pictures in low light without a long exposure, and a small tripod helps. Check the camera's flash and the laser autofocus sensor on the back near the flash, since both can be smudged by a case or a finger, and a thin film from a phone case's inner lining can cloud the sensor over time. Wipe the area gently with a microfibre cloth and look at the glass under bright light to see any haze that cleaning will not remove, which would mean a lens repair.

Differential

Likely causes of “Samsung Galaxy Note20 camera is blurry, shakes or will not focus”, and how to tell them apart

  1. 1

    A smudged lens or laser sensor

    What separates it Focus fails or the picture is hazy

    How to confirm Wipe the lenses and the sensor window

  2. 2

    Tracking auto-focus

    What separates it The camera hunts

    How to confirm Turn it off

  3. 3

    Digital crop between lenses

    What separates it 2x is soft

    How to confirm Use 1x or 3x

  4. 4

    Heavy modes

    What separates it Lag or heat in 8K

    How to confirm Use 4K

  5. 5

    A lens fault

    What separates it Blur remains in Safe mode

    How to confirm Samsung service

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Which lens is blurry
  • The zoom level
  • The mode used
  • The result in Safe mode

Try in this order

0 of 8 completed
  1. Clean the lenses and laser sensor

    Reversible

    With a microfibre cloth.

  2. Turn off Tracking auto-focus

    Reversible

    In camera settings.

  3. Use 1x or 3x

    Reversible

    Avoid 2x.

  4. Use 4K instead of 8K

    Reversible

    If it lags.

  5. Reset camera settings

    Reversible

    And clear the cache.

  6. Run the camera diagnostic

    Reversible

    In Samsung Members.

  7. Try the S Pen remote shutter

    Reversible

    To separate the camera from the screen.

  8. Test each lens

    Reversible

    In Samsung Members' camera diagnostic.

Model-specific

What is true of this model and not of its siblings

Laser autofocus
A smudge on it breaks focus.
Hybrid zoom
3x uses the telephoto sensor.
S Pen shutter
A remote shutter tests the camera alone.
Lens test
The diagnostic checks each lens.

Stop boundary

When this stops being a self-service repair

  • !If a lens is blurred after cleaning and a reset, contact Samsung
  • !If autofocus fails everywhere, ask for a repair
  • !A cracked lens needs replacing

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why is my Note20 camera blurry?+

A smudge or the focus sensor.

What is the laser sensor?+

An autofocus helper beside the lenses.

Why is 2x soft?+

It is a digital crop.

Does 8K slow the camera?+

It can.

Can the S Pen take photos?+

Yes, as a remote.

How do I test each lens?+

In Samsung Members.

Wrong device or version?

Match the path before repeating the steps.

Match another device