Samsung · Wi-Fi

Samsung Galaxy Note20 will not connect to Wi-Fi or keeps disconnecting

Samsung Galaxy Note20 will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to SM-N980/SM-N981*.

Wi-Fi on the Galaxy Note20 is Wi-Fi 6, and the phone is old enough that its failures follow a pattern: power saving, a long saved list and a router that has changed. Open Wi-Fi, Advanced and turn off Wi-Fi Power Saving Mode and Switch to mobile data, forget the network and rejoin it, and remove old networks. Try the 5 GHz network by name and restart the router. Update the router's firmware, since some old Exynos Wi-Fi chips dislike certain router features.

The checks in more detail

Check Private DNS and the Wi-Fi diagnostic in Samsung Members. If the problem began after the final update, wipe the cache partition. The Note20's case, particularly one with metal or a magnetic ring, can weaken the signal. Test the phone on a hotspot to see whether the phone or the router is at fault. A network reset rebuilds the stack. A radio that has failed with age is possible; the diagnostic says so, and a repair or replacement is the choice for a phone this old.

Because the Note20 is a large phone, its antennas sit around the frame and the S Pen slot sits at the bottom left, so holding the phone in a way that covers the top edge or the left side with your hand can reduce signal; try the phone on a stand to compare. If your router offers a separate IoT or 2.4 GHz-only network, avoid joining it with the Note20, because the 5 GHz band gives better throughput. As the phone is old, its Wi-Fi chip may also be limited to older security modes on some routers:

if your router is set to WPA3-only, a Note20 may refuse to connect, and setting the router to WPA2/WPA3 mixed mode lets it join. Check the router's security setting if the phone sees the network but cannot join with the right password. Another detail on an older phone is the saved Wi-Fi network's IP settings: if a network was once set to Static, the phone keeps that setting and may fail on the new router. In the network's details, change IP settings to DHCP and the phone gets an address automatically, which fixes a connection that says Connected without internet after a router change.

Differential

Likely causes of “Samsung Galaxy Note20 will not connect to Wi-Fi or keeps disconnecting”, and how to tell them apart

  1. 1

    Power saving settings

    What separates it Drops after sleep

    How to confirm Turn them off

  2. 2

    A long saved list

    What separates it The phone picks a wrong network

    How to confirm Forget old networks

  3. 3

    A router incompatibility

    What separates it Drops on one router

    How to confirm Update the router

  4. 4

    A metal case

    What separates it Weak range

    How to confirm Test bare

  5. 5

    An aging radio

    What separates it The diagnostic fails

    How to confirm Repair or replace

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The router and band
  • The diagnostic result
  • The case
  • Whether it began after the final update

Try in this order

0 of 8 completed
  1. Turn off Wi-Fi power saving

    Reversible

    In Advanced settings.

  2. Forget old networks

    Reversible

    And rejoin.

  3. Update the router

    Reversible

    Firmware.

  4. Test without the case

    Reversible

    To check range.

  5. Run the Wi-Fi diagnostic

    Reversible

    In Samsung Members.

  6. Reset network settings

    Reversible

    As a last step.

  7. Test on a stand

    Reversible

    Place the phone on a stand and compare the signal bars with holding it.

  8. Avoid the IoT network

    Reversible

    Join the 5 GHz main network.

Model-specific

What is true of this model and not of its siblings

An older phone
The radio may be aging.
Hotspot test
It isolates the router.
Hand position
A hand over the edge reduces signal.
5 GHz
It is faster than 2.4 GHz.
An older radio
The Note20's Wi-Fi supports Wi-Fi 6, but its software has stopped receiving updates, so some router features introduced since, such as Wi-Fi 7 multi-link operation, are not used. If the phone struggles on a very new router, set the router's 5 GHz band to a plain mode without the newest options, and keep a separate network for older devices.
S Pen and the case
A case with a magnet for the S Pen or a metal plate can weaken the antenna. Test with the case off.

Stop boundary

When this stops being a self-service repair

  • !If the diagnostic fails, ask Samsung about repair
  • !If only one router fails, ask its maker
  • !Reset network settings first

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my Note20 drop Wi-Fi?+

Power saving or a router issue.

Does the case matter?+

A metal one can.

Is the Note20 still supported?+

Its updates have ended.

Will a reset delete data?+

No.

Does how I hold the phone matter?+

A hand over an antenna can.

Which band should I use?+

5 GHz.

Does the Note20 support Wi-Fi 6?+

Yes, but not newer standards.

Wrong device or version?

Match the path before repeating the steps.

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